SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,301 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,301 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No pre sale contact at all i know we are in strange times but the sale was completed with video etc. Since the sale there has been no courtesy call or pre sale check on satisfaction . Very disappointing and not what i expected.”

Helpful Report

(Audi) - Posted 4 years ago

Sorry to hear you were disappointed with the service you recieved. Your comments have been passed to the manager if you would like to discuss the matter further please contact us at https://www.sgpetch.co.uk/contact-us and we will come back to you.

Posted 4 years ago

“I’ve recently purchased a motability car from SG Petch, it was all sorted hassle free and extremely quickly. Ryan offered great advice on which models would be suitable for my daughters medical needs, and was very helpful and approachable.”

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(Darlington) - Posted 4 years ago

Hi Sofia, Thank you for leaving us a review and we hope you enjoy your new car.

Posted 4 years ago

“Absolutely brilliant customer service. Bought our 4th car from you a couple of weeks ago. The whole process was stress free and Ryan Robertson was absolutely brilliant throughout - he is a credit to your company and I can’t praise him enough!”

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(Darlington) - Posted 4 years ago

Thats great to hear! Thanks for leaving a review Elma, and your continued custom.

Posted 4 years ago

“Paid over £200 for basically an oil and filter change, paid £120 for the same service for the last two years and was told the difference this time was a pollen filter and the additional labour to change it 😡”

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Posted 4 years ago

“I bought my car entirely on line. No issues, great communication and support from the Sales guy (Chris Boyce) and really great support on collection. All Covid friendly.... Needed support a few days after and Chris again was a great help and the issues resolved quickly. Would highly recommend”

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(York) - Posted 4 years ago

Thats great to here Nick, Thanks for leaving us a review.

Posted 4 years ago

“The service we recieved was excelent and of a high standard from entering the showroom to driving out with our new vehicle was a pleasure. This was due to the profesional and friendley service we recieved from charlotte from entering the showroom to driving away in our new car.”

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(South Bank) - Posted 4 years ago

Hi Elicia, Thanks for leaving us a review and we hope you enjoy your new car.

Posted 4 years ago

“Very efficient and professional”

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(Durham) - Posted 4 years ago

Thanks for a leaving us a review Mike.

Posted 4 years ago

“The sale was completed completely online. I paid for delivery of the vehicle due to distance and corona virus restrictions. The car arrived too dirty to inspect. I did find a deep chip on the car which was reported by email. I received absolute follow up after the delivery of the vehicle. Really poor after sales. Not even a call to check everything was OK with the vehicle. Falls short of my previous Kia dealership experience.”

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(York) - Posted 4 years ago

“Excellent service and very friendly and polite would definitely use them again”

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(Darlington) - Posted 4 years ago

Thats great to hear Susan, Thanks for leaving us a review.

Posted 4 years ago

“Traveled 70 to get my car well worth the journey. Due to COVID rules I expected it to be complicated I was surprised the garage did everything perfectly. Would be my first choice dealership when we buy another.”

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(Darlington) - Posted 4 years ago

Thanks for leaving us a review Jane and we hope you enjoy your new car.

Posted 4 years ago

“Bought a Kia Sorento yesterday from SG Petch. Service was fantastic. Chris Boyce was excellent he kept in touch with me throughout the whole process. Sent me a video of the car. Excellent service throughout. Thanks Chris keep up the amazing work. Highly recommend contacting Chris.”

SG Petch 5 star review on 16th March 2021

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Posted 4 years ago

Thats great to hear Christopher, Thanks for leaving us a review and we hope you enjoy your fantastic new car.

Posted 4 years ago

“Booked in for a repair. They ordered parts (for the 3rd time) and still not completed! Returned car 3 times and still not fixed!”

Helpful Report

Posted 4 years ago

We are sorry to hear that your not happy with the service you have recieved. If you require any further assistance we would need your details. Please contact us at https://www.sgpetch.co.uk/contact-us and we would be happy to help.

Posted 4 years ago

“needed a part for my great wall 4x4 and these guys got the part tome in 48 hours - life savers”

SG Petch 5 star review on 9th March 2021

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Posted 4 years ago

Glad to be of service Andrew, thanks for leaving us a review.

Posted 4 years ago

“Very good service and after service, especially from Daniel who sold me my car. Would recommend to everybody.”

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(South Bank) - Posted 4 years ago

Hi Gillian, Thanks for leaving us a review :)

Posted 4 years ago

“Excellent service despite the current events. Very happy with my purchase and I will go there again in future.”

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(Darlington) - Posted 4 years ago

Hi Philip, Thanks for taking the time to leave us a review. We hope you enjoy your new car.

Posted 4 years ago

“I have used SG Petch Darlington for my last 3 cars and I can’t find fault with them nothing is any trouble. Ryan on the Mazda sales team really goes out his way to make sure its a good experience from start to finish can’t thank him anoth for his help.”

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(Darlington) - Posted 4 years ago

Thanks for your review Adam and your contined custom.

Posted 4 years ago

“First class service from Eric and Emma at the Durham branch. Wouldn't hesitate to use them again, both of them were fantastic”

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(Durham) - Posted 4 years ago

Thats great to hear, Thanks for taking the time to leave us a review.

Posted 4 years ago

“Traded in my previous vehicle for a Leon today, Matthew has been absolutely fantastic and made the whole process a breeze and beat any other deals I had found. Overall, super pleased and love my new motor!”

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Posted 4 years ago

Thats great to hear Michael. Thanks for your review and we hope you enjoy your new car.

Posted 4 years ago

“Rude, unhelpful, inadequate, unprofessional and for sure the worst Fiat dealer in the UK! Following an independent assessor inspection my insurance decided to take my Fiat for further diagnostic and a compression test to SG Petch in York as recommended by the assessor. I wasn't very happy about sending the car to SG Petch York because one of my friends had an extremely bad experience with an Alfa Romeo bought from them but I had no choice in the matter. My car suffered water ingress into the engine and clear instruction have been communicated to the insurance not to start the engine but SG Petch had different ideas... After one week my insurance rang me and told me that SG Petch checked the car over and according to the Service Manager the car never suffered water ingress and the engine was damaged by normal wear and tear, but could not tell me what kind of test they done to the car. So, I rang SG Petch directly and spoken to Simon and astonishingly he told me that all he did to the vehicle was starting it, letting it idle for 5 minutes, heard the engine knocking, seen some smoke pouring out of the exhaust and concluded that the car had simple wear and tear without checking oil level or anything else... Obviously, Simon got very defensive when I started questioning his diagnostic skills considering that previous assessor already established that water did enter the engine and left traces of it in the air filter housing and also that the level of oil was double on the dipstick. Simon quickly backtracked and explained that he would have to run a diagnostic and perform a compression test to confirm this. Funnily enough that's what the car was sent there for, to have a diagnostic, a compression test and not to be started causing even more damage and delaying claim with totally inaccurate information!! They eventually did a partial dismantle and found water in the engine and compression loss in 2 cylinders but couldn't (wouldn’t) find the cause of the water ingress. The Vehicle was returned to me with top of engine dismantled dumped in the boot, diesel leaked all over the boot mat, clips carelessly left on top of the scuttle panel, with less mileage than when it left my house and to add insult to the injury even with the boot shelf and removable storage containing tools and personal belongings STOLEN from the boot! Oil level tripled on the dipstick and DPF blocked confirming that they started the vehicle many times while the car was with under their “care” and why has the mileage been tampered? I approached the insurance that confirmed to me that the car was never meant to come back to me in that state and that they would have to investigate it further and suggested that I could contact SG Petch directly to speed things up. So, I sent an email to SG Petch which was abruptly answered by the Aftersales Manager asking me to direct any questions to the insurance and not them! I even ended up having to contact FIAT UK customer service to act as intermediary and apparently SG Petch communicated to my insurance that they would only dismantle the engine and not put I back together but none of this is mentioned on the inspection report filled by them. Surely you wouldn't forget to add such important information on your report if that was true? They even lied to FIAT UK telling them that I never asked any technical questions to them, I had to forward my emails to prove that they were blatantly lying. I contacted SG Petch again and had an exchange of email with the Aftersales Manager which was totally unhelpful and not interested in answering or addressing any of my concerns even after Fiat UK customer service advised me to direct my concerns to them for a resolution trough a Technical Ticket that only the dealer can forward to FIAT. Refused to answer or explain why they decided to communicate wrong information to the insurance, why they started the car numerous times knowing that would cause more damage, why items have been STOLEN from it, why they allowed the car to leave their premises with partial dismantled engine and why the mileage has been tampered with... Eventually after a further inspection and my own homework the water ingress that caused the damage was found and claim now closed with extreme delays thanks to the unprofessional attitude of SG Petch in York. Stay well away from this dealer, I wouldn’t trust them to run a bath, never mind run a diagnostic check on a car!”

Helpful Report

Posted 4 years ago

In November 2020 we were asked by an insurance company to inspect and report on the damage incurred to this customers vehicle. They were advised that we would need to strip the vehicle down to do so. The insurance company authorized a limited time for us to proceed. Once this was completed we reported our findings to out client the insurance company in writing. They then asked further questions which required further time authorizing for us to be able to answer, this was declined. The insurers then got the vehicle recovered to another garage for further investigation. At no point were we asked to rebuild the vehicle and it was never ready for return to the owner. When the owner raised the issue he was advised to contact his insurer as they were our customer and his complaint needed to go through them. We have always cooperated fully with the insures and have given an honest assessment throughout. Regards, Martin Cooper Aftersales Manager - SG Petch York

Posted 4 years ago

“Excellent service from start to finish. In fact, we could not have wished for better service. Wonderful Sales Executive; dealt with our purchase in a very professional, timely manner. We will recommend SG Petch to others without a doubt.”

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(York) - Posted 4 years ago

Thanks for your review Paul and we hope you enjoy your new car.

Posted 4 years ago

SG Petch is rated 4.8 based on 5,301 reviews