SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,301 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,301 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After many years changed from Ford to Kia, couldn't have been easier and got a great deal.”

Helpful Report

(Sunderland) - Posted 4 years ago

Thanks for leaving us a review.

Posted 4 years ago

“I think the after sales is appalling I was ringing every day to be told someone would ring back and it never happened”

Helpful Report

(Durham) - Posted 4 years ago

Hi Antony, We are really sorry for any inconvenience caused. If you would like to discuss the matter further please dont hesitate to give Stephen Petch the branch manager a call on 0191 3750062.

Posted 4 years ago

“Brilliant”

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(York) - Posted 4 years ago

Thanks for leaving us a review Michael.

Posted 4 years ago

“Being an Alfa fan, I really wanted a new Stelvio, but had terrible experiences with two local Alfa dealers. I finally tried SG Petch and can honestly say they were superb. I dealt with Nick Nicholson and he was communicative throughout, not pushy, very informative and helpful. Despite the difficulties faced by lockdown (Delays in importing from Italy etc.) he always kept me informed and helped where he could. Excellent customer service.”

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(York) - Posted 4 years ago

Thats great to hear Timothy. Thanks for taking the time to leave us a review.

Posted 4 years ago

“Felt the deal was decent, friendly staff and given covid upheavals most things done efficiently. The only let down really was the state of the car at handover. I was promised the interior would be detailed, it was not, in fact the inside of the car once I got it home was actually quite dirty so I detailed it myself. Also the tyre repair kit was missing (it was eventually posted to me) and a tyre dust cap missing which I replaced myself, additionally all the tyre pressures were incorrect. The handover prep appeared not to have been carried out which was a bit disappointing considering this was a £30k + car but given the current situation with covid I would not be too harsh and would use this dealership again.”

Helpful Report

(Darlington) - Posted 4 years ago

We are really sorry to hear you were disappointed with the handover, if you would like to discuss the matter further please dont hestitate to contact the branch on 01325 488886.

Posted 4 years ago

“Fantastic dealership all the staff are brilliant! especially that Ricky in sales!”

Helpful Report

(York) - Posted 4 years ago

Thanks for leaving us a review.

Posted 4 years ago

“Recently picked up my new (used) car, which was in outstanding condition. The whole purchase process was proffesional and relaxed with very a knowledgeable sales team. The whole experience was enjoyable, which is not always the case with some garages. Will return there for my next car.”

Helpful Report

(Durham) - Posted 4 years ago

Thats great to hear Paul. We hope you enjoy your new car.

Posted 4 years ago

“My mum bought a second hand i20 from Petch in October 2020. We were helped by Callum who wasn’t patronising or pushy. The car required a few minor things doing to it which were all carried out before delivery. Callum even went out of his way to actually deliver the car to mum as she is a nervous driver and was apprehensive to drive it home from the showroom....and it was his official day off! We discovered that evening that the handbook was missing and Callum actually hand delivered one the next day to mum who was very grateful. First class service and A Grade staff. Can’t fault anything about the sale. Would definitely recommend Petch (and Callum) to anyone looking for a car, even in a pandemic! Thank you”

Helpful Report

(Middlesbrough) - Posted 4 years ago

Thats great to hear, we hope your mum enjoys her new car.

Posted 4 years ago

“We have used S G Petch a few times and have had a great service from them, we will be using them again in the future. Never a pushy salesman and Chris Burck hopefully spelt his name right, was amazing great man gave us what we wanted against ours and got what we were looking for.”

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(York) - Posted 4 years ago

The great Julie. Thanks for your review and we hope you enjoy your new car.

Posted 4 years ago

“This is our first experience of Kia, we were so pleased with our visit we bought a car off zJoseph Dowdall that day, SGPetch have been great and will get all our custom going forward”

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(Richmond) - Posted 4 years ago

Thats great to hear Gillian. Thanks for taking the time to leave us a review.

Posted 4 years ago

“Fantastic service throughout. Everything clearly explained. I felt my needs were listened to which led to me finding the perfect car for me.”

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(Darlington) - Posted 4 years ago

Thats great to hear Kate, Thanks for leaving us a review.

Posted 4 years ago

“Excellent service. Friendly sales person Les who was helpful, professional and trustworthy.”

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(Richmond) - Posted 4 years ago

Thanks for leaving us a review Mark

Posted 4 years ago

“S G Petch managed to find me the car I wanted. Everything went very smoothly and after sales contact was appreciated. Thank you.”

Helpful Report

(York) - Posted 4 years ago

Thats great to hear Wendy, Thanks for leaving a review.

Posted 4 years ago

“The most straightforward van we have ever bought. Glyn Hewitt was spot on.”

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(Darlington) - Posted 4 years ago

Thanks for leaving a review Justin.

Posted 4 years ago

“Excellent service very friendly”

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(Durham) - Posted 4 years ago

Thanks for leaving us a review Joseph.

Posted 4 years ago

“Adam grant car sales both attentive, considerate and efficient. He does what he promises. Petch carry family owner traditions which is always helpful.”

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(Durham) - Posted 4 years ago

Hi Roy, Thanks for taking the time to leave us a review.

Posted 4 years ago

“I recently purchased a Kia Sportage from SG Petch Richmond.This is the 2nd car I’ve bought from this garage.The service I received from Joseph the salesman was excellent.He was very professional throughout and I was very pleased with everything.I would definitely recommend buying a car from this garage to my family and friends.Thank you. George Bailes.”

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(Richmond) - Posted 4 years ago

Thats great to hear George. Thanks for leaving a review and your continued custom.

Posted 4 years ago

“My experience at SG Petch was amazing . Paul did everything in his power to help us and we are very happy with our car . Nothing was too much trouble for him”

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(Darlington) - Posted 4 years ago

Thats great to hear Karen. Thanks for leaving a review.

Posted 4 years ago

“Thank you Ryan for your great service.”

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(Darlington) - Posted 4 years ago

Thanks for leaving a review Sophie.

Posted 4 years ago

“Kevin was very professional, helpful and not pushy. He worked out a deal that met my needs. Kevin offered multiple options and explained them in detail. This is the second car I have bought from SG Petch, they always provide a quick and professional service. Thank you.”

Helpful Report

(Darlington) - Posted 4 years ago

Thats great to hear Carl. Thanks for leaving us a review and your continued custom.

Posted 4 years ago

SG Petch is rated 4.8 based on 5,301 reviews