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SG Petch Reviews

4.7 Rating 5,015 Reviews

95 %

of reviewers recommend SG Petch

Company Reviews

Product Reviews

4.7

Based on 5,015 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 19th March 2024

Suzanne Edwards

SG Petch 5 star review on 18th December 2023

Joseph Matthews

SG Petch 5 star review on 10th November 2023

SG Petch 5 star review on 9th November 2023

SG Petch 5 star review on 9th November 2023

SG Petch 5 star review on 17th October 2023

Lorraine Wilson

SG Petch 5 star review on 14th August 2023

165

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 3 stars is only because the garage needs to employ more staff. The staff that were there were doing an exceptional job, but far to busy and not enough time for other customers who were in the garage at the same time as me. On one occasion, I called in to pick up some paint and there was a couple sat at one of the sales desks but no staff about at all, if I hadn't already purchased a car from you, I would have walked out and you wouldn't have got a sale from me. This is by no means a reflection on the staff in the showroom but the management need to get more staff.”

(Darlington) - Posted 2 years ago

Thanks for your review Jacqueline your comments have been sent to the branch.

Posted 2 years ago

“The after sales service is not good, I rang to get my car sorted after 1 week of purchase and I am still waiting for someone to ring me 3 weeks later.”

(Darlington) - Posted 2 years ago

We are so sorry to hear you weren't happy with the service you received and we would like to give our apologies. If you would like to discuss the details and the matter further please do not hesitate to contact us at https://www.sgpetch.co.uk/contact-us

Posted 2 years ago

“I buy my cars from SGPetch because I prefer Fiat. I don’t know of another showroom in York that supplies Fiat 500. I would certainly shop around if there was more to choose from.”

(York) - Posted 2 years ago

Thanks for leaving a review

Posted 2 years ago

“Have had better experiences when buying a car. No follow up calls to see how you are getting on with car. Be careful with part exchange found out later I could have got a much better deal elsewhere.”

(York) - Posted 2 years ago

We are sorry you weren't 100% happy with the service, your comments have passed onto the branch.

Posted 2 years ago

“I’m happy with the car I bought and the service was good. I was given two years warranty, free breakdown cover and a free MOT voucher, however there were a few things which could have been better. Initially, when I viewed the car, I asked about the road tax as this was an important consideration. I was told it was £30 per year. On the day I was due to collect the car, I had a call to say it was £155 per year. There was no acknowledgement that the mistake was on their part, only a change in the regulations. To compensate, they put £25 petrol in the car. There was a little bit of damage to the car - a chip on the front and on the edge of the passenger door which I was told would be repaired. It was 7 days before I could collect the car and when I did, the door damage hadn’t been repaired. The car was taken to touch up and was returned within five minutes. It wasn’t repaired or retouched to the standard I expected. Most disappointing of all, I phoned the day after collecting the car to say I was unhappy with the repair and was told they would look into it and call me back. The call never came.”

(Middlesbrough) - Posted 2 years ago

“A difficult deal to negotiate as despite being a”loyal and valued customer” I had to have protracted discussions to get anywhere near what I considered acceptable. I then had to pay the full balance up front several days before taking delivery of the vehicle. Handover was equally difficult and despite the efforts of 3 salesmen, many questions I had about the many features of the vehicle remained unanswered and still do. The reason given was that training had been missed because of being furloughed. Thankfully, showroom reception, service reception and parts department are much more helpful, friendly and efficient.”

(Middlesbrough) - Posted 2 years ago

We are sorry to hear you weren't 100% happy with the service you received. If you would like any further assistance please contact us at https://www.sgpetch.co.uk/contact-us, so we can discuss further.

Posted 2 years ago

“Recently picked up my nearly new Hyundai from SG Petch. The car is lovely and just what I was looking for. On first viewing and a short test drive I was hooked and decided this was the car for me. I noticed a warning light indicating that there was a problem with the tyre pressure and mentioned it to the salesman. He promised me it would be sorted during the service that would happen prior to me collecting the car the following week. A week passed and I arrived to collect my car. We sorted out all the paperwork etc and I was given the keys. On looking over the car it was obvious that the front passenger side tyre was a little soft. Again I mentioned this to the salesman. I also noticed that there was no user manual, servicing log book, or the wheel nut removal tool. The salesman looked for these items but couldn't be found. He said he would order new. I received a call a week later to collect them. The wheel nut removal tool didn't fit the nuts. I was told that a replacement would be ordered and once received I would be invited back to have the existing nuts removed and replaced with new. Over a week later this still hasn't happened. As l am still waiting for the nut removal tool and a slow puncture to deal with. I have needed to top up the air a few times now. The servicing log book also reviled that the car was not serviced as promised prior to me collecting it. It's due in two months. I have been told since that when it's due, I should call up to arrange the service and they would book it in. All these problems are small details, however they could have been sow easily avoided. My purchasing journey is still not over, but finger's crossed they will sort it out soon. All round poor performance SG Petch.”

(Darlington) - Posted 2 years ago

Hi Stephen, We are really sorry for any inconvenience caused. The details have been passed on to the general manager who will be in touch to discuss.

Posted 2 years ago

“We as a family have bought at least six vehicles from the garage over the last few years. We have always dealt with the same salesman and actively seek him out on each occasion. We have always been happy with the vehicles,the staff,the service we receive and the garage in general. Our recent purchase put a little dampener on the previous feelings. We attended a couple of weeks after they reopened with an open mind as to the make and model ofvehicle we wanted. We test drove a number before I settled on a newish i10, all was fine and we agreed to collect it the following week. When we returned we expected the vehicle to be ready to take away, it wasn’,t on the forecourt. Eventually it came but a big chip and crack in the centre of the windscreen hadn,t been noticed. Two small rub marks on the bumpers to be touched up were still “wet”. We were told the windscreen damage would be an advisory note on a mot test and that if we fixed it on our insurance the excess would be reimbursed. To be fair we were given the option to forget about the purchase but I really liked the car. The damage was fixed at no cost to ourselves and I now have the car I wanted. But I was a little disappointed by the experience,not to the usual standard.”

(Middlesbrough) - Posted 2 years ago

We are sorry to hear you where disappointed Angela. Thanks for your honest review and continued custom, your comments have been sent to the branch.

Posted 2 years ago

“I appreciate that car dealership operations have been greatly affected by the COVID restrictions. However this does not excuse the limited vehicle information I received on collecting the car, specifically the electric handbrake "auto hold." Not having been made aware of the "auto hold" function I experienced a near miss collision on my way home from the dealership when I had to make a hill start. I would consider it essential that customers should be made familiar with the use of safety functions/features before they drive away from the dealership. I would point out that this was a 2021 new model Tucson that I had not previously physically seen or test driven due to COVID restrictions. I would mention that this is the fifth car I have purchased from the SG Petch Dealership and following my last experience it will likely be the last”

(Middlesbrough) - Posted 3 years ago

We are really sorry to hear that David, if you would like to discuss the matter further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“The sale was completed completely online. I paid for delivery of the vehicle due to distance and corona virus restrictions. The car arrived too dirty to inspect. I did find a deep chip on the car which was reported by email. I received absolute follow up after the delivery of the vehicle. Really poor after sales. Not even a call to check everything was OK with the vehicle. Falls short of my previous Kia dealership experience.”

(York) - Posted 3 years ago

“Felt the deal was decent, friendly staff and given covid upheavals most things done efficiently. The only let down really was the state of the car at handover. I was promised the interior would be detailed, it was not, in fact the inside of the car once I got it home was actually quite dirty so I detailed it myself. Also the tyre repair kit was missing (it was eventually posted to me) and a tyre dust cap missing which I replaced myself, additionally all the tyre pressures were incorrect. The handover prep appeared not to have been carried out which was a bit disappointing considering this was a £30k + car but given the current situation with covid I would not be too harsh and would use this dealership again.”

(Darlington) - Posted 3 years ago

We are really sorry to hear you were disappointed with the handover, if you would like to discuss the matter further please dont hestitate to contact the branch on 01325 488886.

Posted 3 years ago

“Given Covid19 restrictions, the service was acceptable but not good.”

(Durham) - Posted 3 years ago

Thanks for leaving a review.

Posted 3 years ago

“Car good but admin poor, took a payment out for my old car a Hyundai.. Also they said they would be sending £50 for the mot we had to get because of delays when car had actually arrived. This has also not arrive and the amount taken for my old car has not been refunded.”

(Darlington) - Posted 3 years ago

“Car was covered in what appears to be tree resin particularly on the sun roof,very difficult to remove. Telephone calls not returned. Part ex price given without seeing car.”

(Darlington) - Posted 3 years ago

“I came to Petch to assess and purchase a new CX5 AWD to replace a 3 yrs old Honda CRV. I visited the Honda dealership and they gave a similar part ex valuation but I was annoyed with them as they loaded the deal with alloy wheel insurance, Diamond Bright and 5yrs servicing. A new alloy wheel even for a top spec CRV or CX5 can be obtained for £100 to £140, Diamond Bright a waste of £300 and I would only ever use 2 out of 5 yrs servicing so Honda loading an extra £1800 really annoyed me so I came to Mazda and Petch and I was equally annoyed when somehow or other my new CX5 Sport AWD ended up with Diamond Bright added. I missed that in the negotiation but has left me disappointed in Petch. Your sales reps probably get a £50 bonus for each useless Diamond bright you sell but it alienates customers. I had three top spec CRV's from Honda but no more. looks like Petch will go the same way.”

(Durham) - Posted 3 years ago

“Went to buy a car from here after lockdown as I've always heard good reviews. Disappointed when my appointment was double booked but someone else looked after me. Ended up buying a brand new car from here. I kept ringing up and told my messages were being passed on but they never were. The sales man gave me his mobile number to combat this, which he shouldn't have had to I complained regarding the difficulties and received a free tank of fuel - although I had to remind them because no-one had actually passed it on, so communication clearly hadn't got better after my complaint. I have had the car a few months now and even after a few reminder emails, I am still waiting for my service plan to be set up. I'm extremely disappointed that I have had to write this review as SG Perch York has always been well recommend by everyone locally. They did only have a fraction of staff back due to covid, which I did account for with timings, but they were still promising things would be done in a timely manner when it is clear that it is not able to with a third of the sales team in. SG Petch, you need to be more honest with your customers regarding timings and improve on communication between staff and departments. I'm really disappointed that I have had this service, especially after spending such a sizeable amount of money. Your company has been one held in high regard locally but you have really let yourself down. I do not feel like a valued customer at all and feel as though other customers, as well as new ones, are being put higher on the level of importance to you.”

(York) - Posted 3 years ago

We are sorry to hear that Jayde, and we apologies for your disappointing service. All your comments have been passed to the branch. If you would like to take this matter further please contact Iain Ward branch manager on 01904 466600 or send him an email at iainward@sgpetch.com.

Posted 3 years ago

“Told that “Company Policy is not to negotiate a discount for cars bought cash. Also policy not give an up to date MOT certificate if over 5 months remaining on the current certificate. A cheapskate attitude. The car is fine so far. I will not buy again from you, and will readily warn off anyone who asks me.”

(York) - Posted 3 years ago

We are sorry to hear that James, and we apologies for your disappointing service. All your comments have been passed to the branch. If you would like to take this further please contact Iain Ward branch manager on 01904 466600.

Posted 3 years ago

“Extremely poor service from SGPetch. My last three contacts have left me very disappointed. Culminating in today waiting 2 1/2 hours for a call back after being informed on line that it would be very quick. My underlining impression from my last three visits is a total lack of care, and I have been a customer of this company for a number of years. Very disappointed.”

Posted 3 years ago

We are very disappointed to hear about your experience, we can only apologies. If you want to discuss this matter further please contact us with your details, so we can look into it for you.

Posted 3 years ago

“Nice enough sales man, did have a few issues with getting finance which I wasn't made aware of could happen but ended up paying straight out for car so not a massive issue, the most disappointing part was the valeting which was extremely poor, to the point where I had to pay to get it done myself after finding an old Cooplands wrapper in door.”

(Darlington) - Posted 3 years ago

We are very disappointed to hear that you were not satisfied with level of service you recieved. Your comments have been passed on to the branch.

Posted 3 years ago

“Initially very good , agreed a deal and went from there. Considering this was a very expensive purchase for ourselves and also the first time we have paid this much for a car (£22,500) we maybe expected a bit better after sales service, I don’t know how it works? Still waiting after nearly 4 weeks for a price on a service package and even mudflats . Not even a courtesy call to ask how it was going . Luckily for us we love the car so review based on after sales service or lack of :(”

(York) - Posted 3 years ago

Claire, We are very disappointed to hear that you were not satisfied with level of service you recieved. We can only apologies. You comments have been passed to the branch and will be in touch.

Posted 3 years ago

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SG Petch is rated 4.7 based on 5,015 reviews