We as a family have bought at least six vehicles from the garage over the last few years. We have always dealt with the same salesman and actively seek him out on each occasion. We have always been happy with the vehicles,the staff,the service we receive and the garage in general. Our recent purchase put a little dampener on the previous feelings.
We attended a couple of weeks after they reopened with an open mind as to the make and model ofvehicle we wanted. We test drove a number before I settled on a newish i10, all was fine and we agreed to collect it the following week. When we returned we expected the vehicle to be ready to take away, it wasn’,t on the forecourt. Eventually it came but a big chip and crack in the centre of the windscreen hadn,t been noticed. Two small rub marks on the bumpers to be touched up were still “wet”. We were told the windscreen damage would be an advisory note on a mot test and that if we fixed it on our insurance the excess would be reimbursed. To be fair we were given the option to forget about the purchase but I really liked the car. The damage was fixed at no cost to ourselves and I now have the car I wanted. But I was a little disappointed by the experience,not to the usual standard.
3 years ago
SG Petch has a
4.7
average rating
from
5,021
reviews
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