SG Petch Reviews

Name: SG Petch
Rating: 4.74

4.7 Rating 5,015 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,015 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 19th March 2024

165

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was happy with the buying process and Abby was very friendly and helpful, it was after picking up the car that I wasn’t happy with.”

Helpful Report

(Middlesbrough) - Posted 5 years ago

“Overall I love my new Seat Ibiza and I think it's a great car! The experience of buying my new car however, was not the best I've had. In hindsight I do feel like I was rushed into a very quick decision and for that reason specific details on the car were not explained properly by the sales person. (Admittedly, I do appreciate that the blame for this does partly lie with me as the customer for allowing myself to be pressured into paying a deposit over the phone and not double checking a few details beforehand.) I was also not massively impressed with the customer service that I received from the sales person after signing on the dotted line, as I had to do a fair bit of 'chasing up' for a few different things and one booked appointment I had to share with another customer who the sales person was trying to get a sale from - not sure if this is normal practise in all car garages but I just found it a bit unprofessional!”

Helpful Report

(Durham) - Posted 5 years ago

“Enthusiastic Sales Advisor, sent extra photos of the car for us to see before we travelled 90 miles to see the 124 Spider. We are still waiting for a promised call to see how we are are enjoying the car. Thought inside the showroom wanted painting, desks were untidy. Also the used car display was off putting. Most of the alloy wheels on the cars were covered in brake dust and the general apperance of the display was dirty even the car we came to see. (I realise it is dry and dusty but it’s no excuse) overall the staff were friendly and helpful and the used car sales manager spent time thanking us for our purchase.”

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(Darlington) - Posted 5 years ago

“not when you buy a second hand vehicle”

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(Durham) - Posted 5 years ago

“Very basic care , a little unprofessional”

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(Durham) - Posted 5 years ago

“I was not happy at all with my experience buying from SG Petch the car I bought was newer than the one I traded in but was in worse condition.they lied in advertisement about the milage there was 300 more than they said.bodywork is all scratches spare key is faulty.would never buy another car from them will go to Jennings or stoneacre at least there cars are good and aftersales perfect unlike SG Petch”

Helpful Report

(Durham) - Posted 6 years ago

“Hi so far touch wood I am happy with the car which I feel was good value. I thought the two Andrews were very friendly when I arrived to collect car. One criticism would be the ignoring of emails. I have emailed for some proof of service and a manual of the car but have received no reply. Also I was exporting the car to Ireland , and this entailed a lot more documentation which it was important for me to get. Maybe it was SG Petch's first time doing this but I found it difficult .”

Helpful Report

(Darlington) - Posted 6 years ago

“I had a test drive of myJeep Renegade,the car would not start,the salesman said it was because it had been stood for a while,he had to jump start the car,on the test drive i noticed a scraping noise from the brakes,i was told if i decided to buy the car these issues would be sorted out,i did buy the car and picked it up a few days later,i was told everything had been put right.The following morning the car would not start resulting in having to get a neighbour to jump start the car.Then having to travel from Northallerton to York,i was given a courtesy car and my car was delivered to my home address.My issue was the battery was not checked properly just charged up,the battery was eventually replaced and the brakes are still scraping.”

Helpful Report

(York) - Posted 6 years ago

“Very helpful with finance deal. Waited a long time when picking car up. Alround.... satisfied customer care.”

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(Darlington) - Posted 6 years ago

“Quick and easy. Knowledgeable on the cars available”

Helpful Report

(York) - Posted 7 years ago

“Good staff”

Helpful Report

(York) - Posted 7 years ago

“I first went into sg Petch too but my car and was sat waiting 20 minutes to be actually seen by a sales man. I bought my car, and they told me they would be in contact to see how I'm getting on with my car after a few weeks and I'm still waiting on their call, I won't be purchasing another car from here, customer service is rubbish”

Helpful Report

(Darlington) - Posted 7 years ago

“Salesman was good however car was not very clean when i picked it up.”

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(Durham) - Posted 7 years ago

“Every one is very friendly and polite however my 1st kia lasted a week before needed a warranty claim and dragged on for months with lots failed call backs and complaints. Fast forward to today I have gone back and got another kia and guess what less then 12 days in cars has been in now been looked at twice for the same fault and still waiting for someone to call me. Sales seem great the actual tech guys are fantastic but get these people to call you back in a timely manner forget it. Don't think I'll be getting 3rd car from here”

Helpful Report

(Darlington) - Posted 7 years ago

“The car was great and there was some willingness to negotiate on price. I waited 5 days to pick up the car while scratches were sorted and car was being checked and made ready for pick up. Picked up car Scratches were still there and so had my doubts about anything being done! They said they would fill up with petrol by way of apology but didn't! Just felt that with the amount of money being spent then there would bve a bit more attention to detail and better customer service. Rachel”

Helpful Report

(Darlington) - Posted 7 years ago

“sale person was fine , car had not been check before collection. 1 , front fog light bulb not working. 2 , front driver wing slight out of line. 3 , fuel cap not locking.”

Helpful Report

(York) - Posted 7 years ago

“We picked up the car and we had to wait for the car to be valeted. There was no evidence that the car had been valeted there was a substantial layer of dust on the dashboard and the washer bottle was empty.”

Helpful Report

(York) - Posted 7 years ago

“The sales service wasn't the best. I felt that not everything was explained to me. I test drove a Fiat Tipo however the sales rep. didn't let me know what differences the model I test drove had to the one I was purchasing. I was also told that the model I was buying had start/stop and it hasn't. The person that did the handover of the car with me also said it had start/stop and when querying where the settings were for that he said it was all included in the car's "Computer" however I now know my model doesn't have this. I also wasn't informed that the sales rep, who I had booked a meeting in with for the handover of the car, had left within the week that I had booked the meeting for. I had bought the car the previous weekend. However having said that, you after sales service is one of the reasons I keep coming back. I had a problem with the new car and the guy on the service desk couldn't have been more helpful and friendly.”

Helpful Report

(Darlington) - Posted 7 years ago

“The sales lady was lovely”

Helpful Report

(Middlesbrough) - Posted 7 years ago

“After bartering a little,got a very fair trade-in against a new car,including carpets and a full tank of petrol. The downside was a long, chaotic handover of the new car,as the sales rep. Didn't have the authority to fill up the car as promised,our phone could not be entered into the new car system,and the promised new mats were taken from a well used showroom model;all niggles which made me uncomfortable.I doubt I'll return fora service,as that's even worse!”

Helpful Report

(Darlington) - Posted 7 years ago

Dear Mr Sands, Thank you for your feedback. Please accept my apologies for the experiences you encountered. At SG Petch we pride ourselves on giving a first class service and on this occasion we have not done that. I will speak to all concerned and address your issues. If I can be of any assistance, please feel free to contact me. John Sedgwick, General Manager SG Petch Darlington

Posted 7 years ago

SG Petch is rated 4.7 based on 5,015 reviews