SG Petch Reviews

Name: SG Petch
Rating: 4.74

4.7 Rating 5,021 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,021 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had seen the car I liked online, my dad viewed it for me and then I went to test drive it. As soon as we arrived in the car park we were greeted by a salesman who arranged a test drive for me for two cars. The car that I wanted to buy was a Seat Ibiza but I was unable to test drive that as the tyres were bald. I was however able to test drive another Seat but was a different model. Myself and the salesman walked around the vehicle as there were scratches and a dent in the wing mirror which I wanted fixing, he said would fix everything I asked for and replace the 2 bald tyres and have it valeted. I decided that I wanted to buy the Seat Ibiza and asked for a deal, which was a very reasonable deal and I was very happy with it, my father paid by cash and card that day and everything was good to go and I could pick it up in 5 days. With the opening times my father arranged to pick it up for me and arranged a time with the salesman. The time my father was picking It up was 11am and I received a voicemail at 09.55 asking for my fathers number. After speaking to both myself and my dad on Thursday he would have noticed he does not have a voice box and is aided with a buzzer, I also told him he is unable to speak on the phone because of that. I am still unsure the reason to why the changes had not been made to my car ready for collection at 11am but calling me an hour before pick up is not good customer service. Also making a customer wait 2 hours and 15mins isn't either when my father sat there nobody give him any update or offered him a drink or anything. He had to leave In the end as had an appointment so he drove te new car away. Whilst he was there heard a lady on the phone to customers doing a survey and kept on saying were we not a 10 there are you sure and it was like she was pressuring them to give better feedback. I was really unhappy with the service I had received and also to the standard of the vehicle at collection. The passengers left wing mirror looks like somebody has put a corrector pen over the top to fix it, and there has been no valeting of the car only an air freshener put in. The other cosmetic repairs you said you would have fixed were not even touched. I sent an email to the salesman that evening asking him to give me a call the next day to arrange to fix the car, after still not receiving a call or message I decided to call and he was busy, when he did answer it was if nothing had happened. He then said he hadn't looked at his emails or spoke to the repair shop this was in the afternoon so I knew he was trying to get me off the phone. By the late afternoon I called back at work and asked to speak to his manager, a gentleman came on the phone didn't introduce himself and I explained the circumstances and he said I know of this car, he said he would speak to Jordan the salesman and get him to call me back with the repairs. Once I received the call he didn't have an answer for me just called me asking what id called for, I was absolutely livid nobody had once apologised, took charge or re-assured me. I said ok get the manager to call me back when you know what your doing. Lee called me I still don't know his job title, he said what is it that you want from us?? I said what I want is the car that I have purchased to the specification that was promised to me, and the customer service to go with it. He said well its 1 year old so I cant give you a new car, I said I don't want a new car I want what was agreed, he said what do you want then a refund. I said well you've took my old car, Ive changed and paid for new insurance I just want it fixing. He asked if he could pick my car up and give me a courtesy car until it was fixed. The salesman who sold me the car and was horrendous at customer service skills brought it, still no apology. When it was ready to pick up, everyone practically hid from me there was no manager to speak to I still haven't received an apology. Nobody had showed us how to work the car the gentleman who give me my keys give me a SEAT keyring and said he will see me for my next service. Well I was that disappointed with SG Petch and the service I have removed all signage from my car as I will not be promoting that company for as long as I live. For my service I will not be using them nor me or my family will be purchasing a car from them again. After speaking about my experience to friends and colleagues everybody who has ever used them have had a bad experience. They are supposed to be a family run business. Once the car was purchased they didn't care, you are spending thousands and want to feel assured but I didn't get any of that. I would rate them a zero for everything they do not deserve your money find a car elsewhere!!!!!!”

Helpful Report

(Durham) - Posted 8 years ago

Kimberley, thank you for submitting a review. As you raised many points, it's difficult to respond to each one on here, so somebody will be in touch with you via email and try and address each one. Once again many thanks for the feedback.

Posted 8 years ago

“Terrible customer service at the nissan service department. Asked to bring the car in for 9am for a 1pm collection. On return to the garage at pick up time was informed that they had only just started to look at the vehicle and told to come back at 2pm. On return at thus time the work was incomplete and was told it needed more work doing on a recall item!! I don't even know if the car is even safe to drive. To top it all not one of the staff could even muster an apology, or even appear to be at all sorry.”

Helpful Report

Posted 9 years ago

Hi Simon, i agree your car should have been ready when we promised, but it wasn't and i personally apologise for the delay and any inconvenience caused. I've spoken to my service staff about this and i can assure you your car is safe to drive. I'll be contacting you personally regarding this matter. Thank you for feeding back to us. Kind regards Peter Howe, Service Manager, SG Petch Durham.

Posted 9 years ago

“Hi I don't have car yet”

Helpful Report

Posted 9 years ago

SG Petch is rated 4.7 based on 5,021 reviews