Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.87

1.9 Rating 3,562 Reviews

22 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,562 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service and cheap no waiting around”

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Posted 8 years ago

“Provided the service as advertised. V good”

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Posted 8 years ago

“Very quick and easy and will now use this always in the future”

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Posted 8 years ago

“very good price, however the strong armed sales call trying to get me to get this done to the car and that done was very off putting and a lot of the stuff they advised as critical after doing some research online wasn’t. It will make me think twice about using you again.”

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Posted 8 years ago

Good evening Neil, apologies for the delay in responding to your review. I’ve informed our Customer Care team of your comments, passed on your details, and a representative will be in touch as soon as possible pending an investigation. Best regards, Dean

Posted 8 years ago

“Pick up service. Time slot to suit me. Drop off service. What’s not to like. Would highly recommend.”

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Posted 8 years ago

“The work carried out was good, the chap that collected my vehicle was pleasant and reassuring but twice now, the items in the back of my van were thrown about whilst it was obviously being driven. This needs to be addressed. Regards Neil”

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Posted 8 years ago

“Good service very cheap MOT”

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Posted 8 years ago

“Was a bit of a faff to get this MOT booked - good to start with but then the garage couldn’t pick my car up... not a problem, I asked for a time slot to go down and wait whilst the mot was done... no call back but an email two days later to say I had now been booked into another garage in the opposite direction... I went there, they did the mot but didn’t know it was a servicing stop job, as they don’t use them anymore!”

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Posted 8 years ago

“easy to book, great service, car picked-up from home and delivered back. no hassle”

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Posted 8 years ago

“I was originally given one price which stated a £26 reduction for a loyalty discount. I called up to ask if this price included the £25 I had paid upfront last year and the guy told me no and that payment would be taken off at the end. Only when I received my bill this was f the case at all. And I was told the loyalty discount was actually my £25 that I had already paid upfront last year, .which does not make it a loyalty discount at all! It is actually money I had already paid. This is really false advertising and I rang up to complain but I got no satisfaction from the guy who I spoke to. Also my vehicle was not washed or hoovered like most garages provide when they provide a service.”

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Posted 8 years ago

Good morning Justine, apologies for the delay in responding to your review. I’ve informed our Customer Care team of your comments, passed on your details, and a representative will be in touch as soon as possible pending an investigation. Best regards, Dean

Posted 8 years ago

“Great service. Quick, friendly and helpful”

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Posted 8 years ago

“Good service in terms of booking, collection and drop off. Very expensive for any extra work required though.”

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Posted 8 years ago

“It wasnt servicing stop that was actually the problem, it was the garage used. To be failed on an MOT for having a dashcam and then expected to pay £33 labour to remove it is just flat out robbery, especially considering the rediculous excuse they used regarding the "labour charge" . Servicing stop were helpful in reducing that amount to £14, however the garage never even moved the dashcam, it was still in the same place. The garage also used a quarter of a tank of fuel on a 40mi round trip journey in a 1.6L petrol, meaning i would have paid the money in petrol if they had brought the car back for me to "fix the problem" just to send it back again. The garage they used should be ashamed of itself, and servicing stop should have certain regulations in place to prevent this kind of behaviour if they wish for customers to confidently use their services.”

Helpful Report

Posted 8 years ago

Good morning, apologies for the delay in responding to your review. I’ve informed our Customer Care team of your comments, passed on your details, and a representative will be in touch as soon as possible pending an investigation. Best regards, Dean

Posted 8 years ago

Good morning. Sorry for the delay in responding to your comments here. I’ve passed them onto our Customer Care department for investigation. Kind Regards, Dean

Posted 8 years ago

“Very easy to book, efficient. Great service and very convenient especially as I work all weekX”

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Posted 8 years ago

“Car collected on time and was dropped off promptly and i was informed of any additional work”

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Posted 8 years ago

“As arranged my car was picked up by Yassi who was very pleasant. He videoed all around my car and answered my questions .They phoned me as soon as the oil service was done and I paid online. My car was then returned as agreed. I would definitely recommend this company to anybody as they are very efficient and professional in their conduct.”

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Posted 8 years ago

“It is incredibly easy to get your car sorted with Service Stop. I just wish they'd be able to pick my car up before 8:30, as I can't leave for work that late.”

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Posted 8 years ago

“Collection on time work carried out professionally”

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Posted 8 years ago

“Rock bottom price, great service. Can't fault it! Have recommended you to all my friends and family.”

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Posted 8 years ago

“No regard for ones car. The minute payment was made. The driver barely even knocked on my door even though I was in and on top of that he parked my car with full steering lock while my wheels were fully turned to the right facing the road. Unsatisfactory service, even a 5yr old would have parked the car better.”

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Posted 8 years ago

Servicing Stop is rated 1.9 based on 3,562 reviews