Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.87

1.9 Rating 3,562 Reviews

22 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,562 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

Write Your review

Tell us how Servicing Stop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used servicing stop yesterday and the service was decent enough; they'll still get you to try and buy things you don't really need which is rather annoying. My biggest gripe is that my car was collected having been valeted on Sunday and was returned like it had been in Rally GB; how on earth they managed to get it so filthy is beyond me, looks like another day being spent cleaning again”

Helpful Report

Posted 8 years ago

Hello. Sorry for the late response to your comments. We’d like to investigate your booking. Would you mind providing us with your vehicle registration or booking ref. If you email either to us at hello@servicingstop.co.uk - a member of our Customer Care team will be in touch. Best regards, Dean

Posted 8 years ago

“Collection and return. Very friendly and efficient service. Kept me informed every step of the way.”

Helpful Report

Posted 8 years ago

“The price was brilliant, service was perfect. I was kept informed at all times and the car was collected and delivered as and when promised. The personnel were polite and helpful - altogether very happy!”

Helpful Report

Posted 8 years ago

“quick, efficient , service ,very pleasant service people.”

Helpful Report

Posted 8 years ago

“Great service. Simple with no hassle”

Helpful Report

Posted 8 years ago

“Ordered just an MOT. Car was collected within agreed time-slot. Communication was very good throughout (via text & e-mail). No works were required, so can't comment on 'extra work being added on' etc. Easy online payment method & car returned before end of working day with paperwork. No complaints & fantastic value at £20. Would recommend & use again.”

Helpful Report

Posted 8 years ago

“Well they M.O.T my car, picked it up and dropped it back off! Other garages probably don’t do that! It’s the second time I’ve used this garage! It’s at an affordable price, I’ve just booked in for a service at £99 pounds which again is a bargain! So I’m happy!”

Helpful Report

Posted 8 years ago

“Went well throughout. Recommend”

Helpful Report

Posted 8 years ago

“Surprisingly efficient and easy. No issues at all - that's two years running....”

Helpful Report

Posted 8 years ago

“Excellent service. Booked MOT and interim service. Kept informed . Courteous and prompt. No rip offs here which is most unusual for female car owners! Very satisfied. Would recommend and will certainly use them in future”

Helpful Report

Posted 8 years ago

“Best MOT experience I had so far!. Prompt, easy to arrange, excellent value for money! They collected my car, MOTed it and brought it back in 2 hours. They were very kind, did as promised, kept on informing me about the appointment through email. I highly recommend. Thank you very much guys!!”

Helpful Report

Posted 8 years ago

“Did what I wanted at the right price”

Helpful Report

Posted 8 years ago

“Very impressed with service and price. Car very clean and working well...Will definately use again and recommend. Thank you.”

Helpful Report

Posted 8 years ago

“Very good service. Collection & delivery when they said ....hasle free....and great value.”

Helpful Report

Posted 8 years ago

“CHEAP PRICE BUT BAD SERVICE I must admit I choose this company for the cheap price they offered, and that was a big mistake, booked for 14.02.18, received email for booking, called for confirmation and discount as I was providing My own engine oil, filters. adviser said need to discuss with garage and then let me know he did not call me, I called him later and he informed me that I will get £20 as discount by providing Engine oil and filters (3 items in total) I was not happy because they charge £24+vat if customer request special oil, but why i am getting a discount of £20 for providing 3 items but agreed for £ 20 at the end. Finally I decided to send only Engine oil only and did not send filters, on 14.02.18 called and again speak to the adviser who sometime called himself manager as well, he said why he needs to give me a discount when you only provide oil, I said full service includes engine oil which I am providing and saving you money by not using your own oil, he was rude to me and say no we do not give discount and then I asked why you agreed to give me a discount if I provide oil and filters yesterday and if you offer £20 discount for 3 items, it’s very simply to find out discount for oil and deduct from my bill and asked him can you please find out discount for oil only? He became angry and rude and raise his voice and said do not talk to me like this, and he called me rude. I said how come I am rude? I am asking you to find out discount amount and you are raising your voice and called me rude. he kept talking to me in rude and angry way, I called to complain about this and customer service transfer my call to him again, called 3 times to find out who is manager and request a call back from him, Manager called back and offer £10 discount as I have provided my own engine oil. In the evening received my car but reverse light bulb is not working, and I paid for this repair, it was fine before my car went to service. called servicing stop and after 3rd call since morning, I had been told that I need to send an email for this issue. I have no idea how long it will take to resolve this issue. on their website it says warranty for 12 months. I tried to cut short my experience, and did not mention for how many times I need to call them and they never call back, they just call you for faults, which never heard or not exist before service, like my car indicator bulb are less yellow, replacing them will cost me £30+VAT. how come MOT was passed in the previous years if they are less yellow? My advice pay some extra money and do not book with servicing stop, they attract peoples with less cost and free collection and delivery of car. will update later. I received a call from one of the staff member who is looking to my case and then advice me that she spoke to the garage and found it that it was wiring issue not the bulb. i asked her please listen to my conversation with your adviser who told me that reverse light bulb need to replace not the wiring, she listen the conversation and when call me back again came up with one more idea to take money from me by saying yes it was servicing stop mistake but as a token of goodwill I can take my car to garage and they will check again and if something else comes up which not covered by full service then I need to pay. excuse me I paid already for fault you didn't fixed it and indirectly you are telling to me that garage did not did the checking at first time so I paid for what? just they want money and nothing els”

Helpful Report

Posted 8 years ago

Hello Asim. Sorry for the late response to your comments. We’d like to investigate your booking. Would you mind providing us with your vehicle registration or booking ref. If you email either to us at hello@servicingstop.co.uk - a member of our Customer Care team will be in touch. Best regards, Dean

Posted 8 years ago

“Brilliant service from start to finish kept me updated with the application”

Helpful Report

Posted 8 years ago

“This company I found very good. Picked up car on time brought it back at time given, gave me a print out of checks done and parts used. Very happy with the job done and would highly recommend.”

Helpful Report

Posted 8 years ago

“Very efficient”

Helpful Report

Posted 8 years ago

“Great communication and great service”

Helpful Report

Posted 8 years ago

“As I was off sick it took the pain out of getting my car mot my self will use again”

Helpful Report

Posted 8 years ago

Servicing Stop is rated 1.9 based on 3,562 reviews