Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.87

1.9 Rating 3,597 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“U have had 180 pounds off my money and done fu.k all to my car scamers u stamped my service book see u in court”

Helpful Report

Posted 5 years ago

“U have had 180 pounds off my money and done fu.k all to my car scamers u stamped my service book see u in court”

Helpful Report

Posted 5 years ago

“While my 18month old car was with them I had a call telling me of hundreds of pounds extra work needed, I said no, but I was told that one item, at £122 was needed or they wouldn't be able to stamp my service book. Regardless of whether the work needs doing or not, the QA on their website says.. Will my book get stamped, Yes after your service it will be stamped. It does not say, after your service.. And any additional works we demand.”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS SERVICE! Apsoloute con artists! The “full service” is actually a base service and you have to pay for the parts you would usually get free in a FULL SERVICE. No communication during the day and cannot get through to them at all! Only contact you when they want there money. Charged me £935 in total and didn’t include the VAT in the quote so when it came to payment boy was i In for a shock! Was not able to get my car back unless I made the payment and as it was the weekend and they closed at 5 you have no choice but to pay, didn’t get my car back till the next day and I paid for the engine light to be investigated and sorted but it wasn’t even done! When I finally got through to complain they said I had to write in and they will get back to me???? What a joke! I’m 23 working 2 jobs and you have now caused me to not be able to put food on my table because of this. DISCUSTING”

Helpful Report

Posted 5 years ago

“Car went for servicing on Monday and did not get car back until Wednesday. I was quoted the things that were wrong wrong bulbs on both indicators windscreen wipers to be changed remove and refit hose brake welding of loose exhaust bracket Renew brake fluids. My car is worth about £1000 and my bill to release the car was £979. I had no choice to approve. This was worth than dealer and amazingly I since last MOT and this one i have not used the car. I had recently changed my wipers and the car was running fine. Working as NHS staff I had hardly used my car and have been cycling to work for the last year. Even if these works were necessary it appears the cost were far too excessive. I would like a breakdown Never again I would not recommend anyone to use this service.”

Helpful Report

Posted 5 years ago

“I'm so annoyed with myself , total rip off and frankly a dangerous service. I assume they have no quality checks on their subscribed mechanics. I had a MOT and service , It cost me over £500 fi nothing. Firstly they failed to turn up twice! Meaning 2days lost pay for me, once they dropped the car off I went out in the car and when it started to rain I went to use the window wipers and to my horror they didn't clear the window, this should of been a failure and it was quite worrying as I was driving down an unlit A road and could see nothing. Furthermore my car now screeches when I first start the car, I emailed before doing this review to give them the opportunity to correct things but of course as they'd had my money already their customer service was non existant and I didn't get a reply”

Helpful Report

Posted 5 years ago

“If I could go lower than 1 star I would. Absolutely no answer on the phone when I called after they didn't show up in their arrival window. I called and waited on hold for nearly an hour. Contacted the e-mail and received a vague reply with no straight answer. I paid upfront and have received no service. BIGGEST RIP OFF!”

Helpful Report

Posted 5 years ago

“Unbelievably shocking!!! As per the last review, stupid beyond belief, take information from a genuine garage (they are simply a call centre), add 300% and then when found out, start offering discounts, taking parts off the servicing schedule and charging for work that actually did not take place. The call handler clearly had training from a 1990s 'double glazed window salesman' and once caught out became simply rude and dismissive. Always go to a specialist (with a garage!!) for your car to be serviced. Do not be lured on cheap servicing costs. I paid a final bill (having paid £166) of £29 to get rid of them. Do not use them.”

Helpful Report

Posted 5 years ago

“Overcharge and then play dumb. Terrible firm. Steer clear. Or you’ll pay 3 times over what the garage charges directly. Nightmare.”

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Posted 5 years ago

“Thank goodness I saw this review page. This morning, I was waiting yet again to find out what time my car was going to be picked up for service and MOT today. They had already cancelled once, and literally as I was reading the reviews, the phone rang, and they cancelled the pick-up yet again, and couldn't give me any future dates ... so I cancelled and demanded a refund! I informed the caller that I'd read these recent reviews, and threatened to go to Trading Standards. The caller was very apologetic and said that they would get the refund sorted quickly. Now let's see how long that takes! Thanks to everyone else for their reviews x”

Helpful Report

Posted 5 years ago

“unfortunately i did not see all the past reviews here and trusted the reviews on uk trustpilot. customer service was alright before payment was made. and like everyone, i receive a call abt additional charges which i agreed to some. once payment was made, i didnt receive any updates. had to call up ask abt the status of my car...car came back with mud trails on the whole car. came back completely dirty and i doubt any service was done.. dishonest people... google should really ban this company ad for coming up as the top few website when searching for car service...”

Helpful Report

Posted 5 years ago

“Had to give them one star as you can't give them no stars. Completely ripped off by these scam artists. Will not be using them ever again, I will use my local garage in the future, they provide a much better affordable service. I'm very surprised that Trading Standards haven't done something about this awful company. Maybe Rogue Traders can get on the case. My advice to people never use this company, don't be enticed by the "special price" on the MOT and service, they will rip you off with the over inflated prices for work that doesn't need to be done on your car. PLEASE PLEASE avoid these cowboys.”

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Posted 5 years ago

“My story reflects so many reviews on this site One thing to say DO NOT USE TOTAL RIP OFF MERCHANTS My fear is that they never did the work I have paid for . Had car nearly 3 days for service and mot. Charged £300 with threat of not teasing car unless paid . Would not recommend at all”

Helpful Report

Posted 5 years ago

“BEWARE!!! SCAM!!!! The Servicing Stop always scams in the same way: lures you with low price, then gradually adds: special oil 29.99 (plus VAT) no matter what make of car you’ve got, £7.99 (plus VAT) of environmental charge , £5.99 (plus VAT) – fluids top up. And that is just the beginning of the ride. After around 2 hours you will be contacted by The Servicing Stop with a long list of so called “advisories” – faults that “should be” repaired, otherwise your car may pose a safety risk. The negotiation starts, they try to persuade you to do “advisories” and when you refuse, after few minutes there is a “manager” calling you from the garage, trying to threaten you directly or indirectly that if you don’t do necessary repairs he will have to keep your car. In my case the total of add ons was around £400. With the starting £100 of “offer” it was £500. I got scared they would not return my car, but was adamant I would not do the repairs with them. They gave up and I received e-mail with almost £150 to be paid. After the car was returned I did the inspection. They did not even pretend they did anything – the fluid levels under the bonnet were at the low – same level when I entrusted my car to them. I checked my dash camera and it appeared that the garage DID NOTHING, except for oil replacement (I can’t be sure of) as the car was docked for 45 minutes with someone underneath (Full Service lasts 3 hours on average). That is the only point out of massive FULL SERVICE list that there is a chance - was completed. Unless they were stealing something from underneath. THE SERVICING STOP is not replying to any e-mails of complaint, they don’t answer calls, unless you are at the stage you have not paid yet. Afterwards – forget!!! As they don’t belong to any mediatory bodies your only chance is to: 1. SEND WRITTEN COMPLAINT TO THEM WITH DEADLINE FOR RESPONSE. 2. Report them to TRADING STANDARDS. 3. TAKE THEM TO SMALL CLAIMS COURT (after at least a month). It costs only £25. GOOD LUCK!!!!!!!”

Helpful Report

Posted 5 years ago

“They cancelled my booking two days in a row, then booked me in with a garage over an hour away! I've cancelled. Although I pre paid and have to wait 14 days for a refund! Quick to take your money but won't give it back, even though they've done nothing but mess me about! Glad I cancelled looks like they would have robbed me. Don't bother with them. Bloody useless.”

Helpful Report

Posted 5 years ago

“Not only was a dissatisfied with the call to tell me what I needed, it had already been started without consent but further more I then received 4 text messages telling me if I didn’t pay it could delay the return of my car, I’d already paid. Gary was condescending and not at all helpful NEVER AGAIN, you have been warned. Read the real reviews and not the made up fairy stories. On a plus not the guy from the garage was very nice and polite and I’d use the garage again. Still not had a response to my emails asking when my cars back, shoddy”

Helpful Report

Posted 5 years ago

“Quick to take your money, quick to rip you off. I am reporting them to trading standards as what they do is conning people and getting every penny they can get. PLEASE PLEASE PLEASE AVOID AS YOU WILL BE SCAMMED ASWEL. THIS IS THE HONEST TRUTH”

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Posted 5 years ago

“Thought I’d found a bargain as they were only charging £150 for a full service and MOT and my old garage wanted £260. They were also using local garages so, as we were new to the area, we thought they’d know who the good ones were. However, the garage tried to charge me an extra £450 for work that they claimed needed doing but this came down to £300 when I complained (necessary work indeed?). Had to pay as they had my car but it still cost me 3 times what I was expecting to pay; won’t be using these cowboys again!”

Helpful Report

Posted 5 years ago

“Fraudsters! Rang and told me my car had FAILED it's MOT which panicked me so agreed to the repair - quoted £279 for part. The garage doing the work rang me about a separate issue. They confirmed car HAD NOT failed so fraud. Also the part only cost £79 plus labour =£120! A mark up of over 120% No paperwork supplied for the repair either. Don't reply to my emails or phone calls! Reported to Trading Standards who weren't interested. AVOID LIKE THE PLAGUE!”

Helpful Report

Posted 5 years ago

“Full Service and Mot i paid £121,88 online with credit card.. Few Hours later I got a call saying your car tyre needs to be changed and its £99 + vat and full Service For £588.15. When I told him I usually change my Tyres for £59 He got Mad, and told me you need to make payment online,if not i will bring back your car with failed Mot and you can't use any other Mechanic for Mot. I will put it on the system. He was so Rude and Yelling on me to make pay..Plaese Don't ever use Servicing stop for your Cars.Go straight to a Mechanic work shop and get your Mot and Full Service done..Servicing Stop are Arrogant, Rude and they reap you off. When you call, they don't pick their calls, when they call you,they speak in a rude manner.. I regret using them for my car. Never Again. Tell your families and friends. DON'T USE SERVICING STOP. DON'T DON'T DON'T”

Helpful Report

Posted 5 years ago

Servicing Stop is rated 1.9 based on 3,597 reviews