Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.88

1.9 Rating 3,521 Reviews

22 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,521 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure how these guys choose their garages or how the garages pass what ever checks they need too!! Had work done and it cost me 2.5k and less than one year later the same issues have returned to my car!”

Helpful Report

Posted 6 months ago

“Don't trust them my car was not fully serviced as they promised would never use never again”

Helpful Report

Posted 6 months ago

“DO NOT USE. They are just a middleman who connect you with a garage and then change over the top of the garage price. Quoted me £593 for work I needed doing which I declined. Took to another garage and had exact same work done for £294. I suggest you find your own garage and save a lot of money.”

Helpful Report

Posted 7 months ago

“Terrible company. Told me I hadn’t paid for an MOT when I had, charged me extra. Tried to get me to pay an extra £800 odd for work that “should be done” when all I actually needed was a rear brake light. When the garage returned the car, they knew nothing about these extra advisories. Furthermore such advisories would never have cost that much. These people are unscrupulous sales men, gaining financially through dishonesty!!!”

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Posted 7 months ago

“I haven’t seen my car for days and no one will tell me anything. I keep ringing them and they say it’s on its way.”

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Posted 7 months ago

“Pressuring to confirm and book. No garage details sent. Fortunately I cancelled before they could take my car. Dodged a bullet here. Do not use.”

Helpful Report

Posted 7 months ago

“Service stop always gives a reasonable price then they ring up with extras but don’t give you time to process what they entail, I will never use them again, I will use local companies that you can rely on.”

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Posted 7 months ago

“Waste of time and money, arranged the day for collection and have a MOT and service done, with only a few days before the MOT expires I received a phone message saying that no ones available to collect the car, please SMS to confirm your choice which Is did asking for a full refund so that I could make further arrangements. So no refund, no reply from servicing stop,is the result. It not always about the price !! maybe customer service is more important.”

Helpful Report

Posted 7 months ago

“Avoid this company - the booking is misleading and they will sell you want is not needed so to get you to pay more. Returned y car with the service lights and warnings still showing. I have called repeatedly and have been told someone will come fix the service lights but it has not happened. Terrible terrible terrible service”

Helpful Report

Posted 7 months ago

“Payed for a full service and got an oil and filter change, also had there office on the phone saying my car needs this that and the other doing,when the garage returned my car they told me non of that was the case ... absolutely disgusting behavior from them STAY CLEAR”

Helpful Report

Posted 7 months ago

“What went wrong. They cancelled due to lack of drivers/ Collection staff in my area. Money processed very quickly, unfortunately refunds not so. Communication poor.”

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Posted 7 months ago

“Appalling. They have not paid the garage. So I have no car. Also ignore the call texts. You won’t get calls. My advise. Keep clear of this bunch.”

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Posted 7 months ago

“Really bad experience when overcharged for extra work. Pressurised to pay and unable to cancel within 14 days cooling off period due to no phone contact possible!!! Zero stars would be to much. AVOID THIS COMPANY.”

Helpful Report

Posted 7 months ago

“poor service waiting for my car for last two days. nothing major still soo expensive and not even returned my car for last two days”

Helpful Report

Posted 7 months ago

“Please do not use this service. My car was taken to a garage the other side of Birmingham and I live in Wolverhampton, was told car failed MOT and I needed to pay an additional £30 for oil, the repair price was ridiculous. The live chat option is an auto bot that cannot answer a question just gives tge options over and over. There is no number to contact them. I now have my car back with the service light still on, no paperwork for the failed MOT and over a quarter of a tank of fuel used. I feel like I have been royally ripped off and could genuinely cry”

Helpful Report

Posted 7 months ago

“I initially booked a full car service for £130, but was shocked to be charged £704 without any actual repairs being carried out. The company used misleading tactics—calling me to discuss supposed faults, then pushing me into an unnecessary payment plan. Despite sending over 15 emails to resolve the issue, I received no meaningful response or assistance. It was only after I filed a legal claim in court that they finally refunded my money and addressed the matter. This experience was stressful, time-consuming, and completely unprofessional. I strongly urge others to be cautious and double-check all charges before agreeing to anything. I do not recommend this service based on my experience.”

Helpful Report

Posted 7 months ago

“Had service and MOT. Car came back squeaky and not feeling right so I contacted them to advise. They sorted the garage to pick up from my place of work. I had told them that I would not be able to pick up the phone if they called and instructed them where the keys were left - at a manned reception area at work, Garage ignored instructions. Called me. I couldn’t answer due to being at work. Now they are cancelling the service!!! And telling me because I failed to pick up the call I now need to get car to the garage myself. Not doable when I start work at the same time that the garage opens! They are now telling me to take my car to another garage for an inspection report and get back to them! More expense on my part…. Awful customer service”

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Posted 7 months ago

“Dealt with Gary and the team amazing service friendly staff thankyou”

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Posted 7 months ago

“They overcharge customers. Poor communication and people who don’t care!”

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Posted 8 months ago

“Please don’t use servicing stop LTD My car was to be picked up for a service and a mot today , no one got in touch with me the night before to arrange my car getting picked up , I’ve lost a whole day off work waiting on someone coming to collect it , I phoned the garage who was supposed to service it , they knew nothing about my service, the garage is now stopping there contract with them , absolutely terrible service , I’ve now had to find another garage who can do the work for me , I’ll never use the service again , I hope they pay me my refund back asap ! So stressful”

Helpful Report

Posted 8 months ago

Servicing Stop is rated 1.9 based on 3,521 reviews