Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.87

1.9 Rating 3,568 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,568 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad experience! Understatement, we paid £150 up front for a MOT and service, our car was collected Friday 23rd Jan, not on a trailer they drive your car using your diesel/petrol to a garage that you are not informed of, we found out our car was 60 miles away! They did the MOT but said we needed special oil for a Nissan £36 by the time they had finished telling us what needed doing it came to £980, we did not go ahead with this, asked for our car back with just a interim service, NO CAR arrived on Monday as they said it would, so I then had to take a days holiday for Tuesday as I couldn't get to work! Told Tuesday the car would be back by 4pm, about 2pm a friend of mine saw my car at the top of my estate, locked up just sitting there, so I went to look and it was my car I used my spare key to get in, it was filthy inside, when I started the engine there was no diesel in it at all completely empty!! So I moved the car to my drive, then heard someone putting the car keys through my letterbox! When I opened the door I asked why my car had been parked somewhere else and not on my drive! Why was the service book not stamped he said he could do that now as they carry stamps around with them! But he didn't have one said he would come back and do it, so I would say DO NOT TRUST THESE PEOPLE WITH YOUR CARS mine looks like it's been on a rampage”

Helpful Report

Posted 2 months ago

“Pressurised to have work done i wasn’t convinced was necessary. Very stressful experience. Never again!”

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Posted 2 months ago

“Very good all round service,I would highly recommend.”

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Posted 2 months ago

“The worst ever company. Scam artists. I was charged 4 times the cost of the work.They didn't know that I would go and speak to the garage to find out what work was actually done. They charged me for work.They charged me for work that was not done! Also , they overcharged me for lots of other work... 4 x the true cost!! No way to speal to anyone except when they want to take your bank details! Shambles of a company.”

Helpful Report

Posted 2 months ago

“Aw yea hidden costs and "extra work" galore. Got my car MOT'd last year and what was a cheap MOT turned into over a grands worth of work that they "had" to do to release my car. Avoid at all costs, Just pay the extra for the service and MOT!”

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Posted 2 months ago

“With their support, my withdrawal issue was resolved smoothly and effortlessly.”

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Posted 2 months ago

“Just had my car serviced by this company, absolutely fuming. A full service was offered at £130. I was charged £465 + the initial £130 for the service. I have been told for the work which was carried out was £85 tops. Steer well clear! Utter disgrace!!!”

Helpful Report

Posted 2 months ago

“I would urge anyone looking to use this company to give it a very wide berth. It does present as a slightly cheaper option initially but beware the hidden costs. I was contacted by the team telling me I needed a full system flush before they could change the oul, this was utter nonsense and when I called the appointed garage they advised that no such recommendation was made and the oil change had been completed. Attempted to speak to the individual trying to get me to pay for the “full flush” but lo and behold unable to speak to him. In addition to the sales tactics and the greed for more money it is so very difficult to contact the company. Before you make this choice, just try to reach them by phone on the customer services numbers selecting that your car is booked in and see if you can speak to anyone. It’s a simple Test and will take moments saving you hours of frustration if you need to contact them.”

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Posted 2 months ago

“Adam was very helpful and willing be using again very polite 5*”

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Posted 2 months ago

“I think your company needs looking into. Reading reviews I’ve had a bad experience today.after my car going in for service. Basically forced into. Getting work done or no car bk. I spoke to local garage for advice said. They would automatically do what I’ve been charged for in with the service an extra £187.00 got on top of £176 upfront. Full service”

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Posted 2 months ago

“Had terrible experience. Avoid”

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Posted 3 months ago

“Awful experience, quoted £700 more than the mechanic actually quoted. Very rude staff”

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Posted 3 months ago

““Following several setbacks, I’ve at last come across a team that truly keeps its word.””

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Posted 3 months ago

“Extremely poor communication Attempt to upsell when not wanted Poor communication with garage Car retained by garage for more than 48 hrs as no payment from service stop, despite taking my payment! Still no car….”

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Posted 3 months ago

“Can’t believe this company is still in business”

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Posted 3 months ago

“My experience with Servicing Stop was shocking. When I declined their overpriced “recommended” extras, the adviser became extremely aggressive, pressured me, and even shouted at me. He falsely claimed the items were legally required, which is completely untrue and highly misleading. Despite paying for a standard service, my car was returned without the service record updated. Customer support offered no meaningful help, and the overall attitude was dismissive and unprofessional. This company relies on pressure-selling tactics and intimidation to push unnecessary work. No customer should have to deal with this. I strongly advise everyone to stay far away from this company.”

Helpful Report

Posted 3 months ago

“Ripped my son off (a student with no income) by completing work without consent then forcing payment under duress by withholding his car. Purely fraudulent business - avoid like the plague 😡😡😡😡😡😡😡😡”

Helpful Report

Posted 3 months ago

“I booked an MOT and service with Servicing Stop, after making it very clear from the beginning that I also wanted a quote for a rear diff service. When the day came, they suddenly refused to quote for it or carry out the work — despite this being the whole reason I booked with them in the first place. The MOT passed with no issues… yet according to the “service”, my car apparently had a huge list of faults, including “unsafe” brakes. Funny how the brakes were “too unsafe to drive” but somehow safe enough to pass the MOT on the same day. The contradictions were unbelievable. The phone call that followed was even worse. Instead of advice, we were met with pressure, scare tactics and arrogance. The member of staff spoke to me and my husband like we had no clue about cars, and made it sound like we were obligated to approve hundreds of pounds’ worth of work we didn’t need. It wasn’t a recommendation — it was a hard sell. The so-called “77-point service” was honestly a joke. They changed the oil (for an extra charge), changed the filter, and that was about it. £172 for something that barely qualifies as a basic service. The whole experience left us feeling uncomfortable and misled. This company absolutely preys on people who aren’t mechanically knowledgeable, and I cannot stress this enough: DO NOT USE SERVICING STOP — especially if you don’t know much about cars. They will try to take advantage. We will never use them again.”

Helpful Report

Posted 3 months ago

“Started off ok but then got a call saying brake fluid, fuel filter and air filter needed changing. £700 for just these. I said yes as I wasn’t well and didn’t even think about checking elsewhere, as the guy on the phone made it sound like the MOT would be in jeopardy otherwise. Have since checked around and it’s double the cost of elsewhere. Customer service claims it’s because they use OEM parts and they’re so freaking amazing they couldn’t possibly charge what normal garages do. Total rip off. Avoid like the plague 😡😡😡😡”

Helpful Report

Posted 3 months ago

“DONT DO IT unless you enjoy being ripped off by a bunch of untrustworthy people out to steal from you. I was given a quote of £217 for a full service, then - once they had my car the price went up to £598 with a smarmy person on the phone justifying the extras that would have cost £160 from any other garage max.”

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Posted 4 months ago

Servicing Stop is rated 1.9 based on 3,568 reviews