Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.86

1.9 Rating 3,617 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,617 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The servicing with SERVICING STOP is a nightmare.. I gave my car for full servicing and they returned it in a faulty condition. There is no physical person to adress only email that also takes ages to reply.”

Helpful Report

Posted 4 months ago

“Overcharged me on everything, including an engine flush I didn't need. They charged £600 for a scam. When I got the car back, my engine management light came on. DO NOT USE. They are scammers and clearly do not do anything they put on paperwork, and you get a dodgy car back. Reading these reviews, I'm not the only one this has been done to so not a coincidence. Servicing stop needs to be shut down.”

Helpful Report

Posted 4 months ago

“I recently sent my car to Servicingstop for a Full Service. They quickly contacted me to say the car needed urgent, major work, and I ended up paying them £2,591.96. This included £1,725 for a water pump/drive belt and £95 for an "engine oil carbon flush". Almost immediately after getting the car back, the engine started making a terrible noise and threw an engine management light. Despite having just paid them for highly invasive engine work right next to the timing area, they completely refused to take responsibility. Their customer service team told me that their "Full Service" is actually just a "visual inspection" and claimed that my timing chain failing right after their engine flush was just a coincidence. They are happy to take thousands of pounds from you, but the moment their workmanship causes a major fault, they will refuse to fix it and try to charge you even more. I am now having to take this up as a Section 75 legal claim with my bank. Do not trust them with your vehicle.”

Helpful Report

Posted 4 months ago

“DO NOT USE THIS COMPANY !! absolute scammers take your money then tell you, you have to pay an oil surcharge of £40 !!!! Doesn’t a service include an oil change ?? Any service I had before does, then try to charge you for break fluid !! Advertising if you pay in advance £40 off, then try charging you for extras !! Joke!! Then when you don’t pay they threaten not to bring your car back !! Apparently it’s in the very small print that’s hard to find. These are people that just pick your car up and take to various garages to do the service then charge you all the extras to make money !! People have to pay because they have your car !!! If you take it the garage yourself it only costs £160 !! Even the garage said they’re getting loads of complaints, but will still work with this company because they get lots of work !! Please don’t use these people, give your business to Your local garages, so these people don’t continue to rip us off !!!”

Helpful Report

Posted 4 months ago

“I have been charged for a service but have been informed by a mechanic that the oil was topped up and a service has not been done. Absolutely disgusting, I cant get through to anyone and like everyone else I got the phone call to pay extra for oil and they also said there was water in the breake fluid. Lucky enough I did not pay the extra to change the break fluid as my car was in the garage yesterday and they said the break fluid was absolutely fine.”

Helpful Report

Posted 4 months ago

“Just got my suzuki back from a mot and service , well happy with it all , will be using again for sure”

Helpful Report

Posted 4 months ago

“Had my car serviced last and then had a call for additional cost for the oil. Which should be included in the service. Paid the additional fees and so how, whilst paying this fee, they signed me up to a service package, which I didn't agree and started taking monthly payments. I will be reporting this to watch dog.”

Helpful Report

Posted 4 months ago

“Worst Company ever to my experience.Finally returned the car after 6 calls and after four days, payed extra to release the car although full price paid upfront. Looks like nothing has done not even the tyre presuure warning fixed. Minor service on the stamp but paid for full service pls extra. Addition 220 asked for gear oil and pollen filterchange. Quick fit its 52 for same. No reply to the email compilation, looks like its company wise practice than a single insident. I will complain to bank to recover my money after 30 days.”

Helpful Report

Posted 5 months ago

“booked partners car in for service last week, paid the up front £145ish for a full service, car picked up by 3rd party garage no problem, service stop and the infamous agent called Gary, called my partner to say it would be an additional £400 for engine flush, brake fluid etx (which all seem to be added as a standard with most reviews) anyway partner felt she was being pressured into a payment plan, and asked Gary to call me, he did not, took 2 hours to get through on the phone, anyway after explaining to Gary we didnt need any of the extras they are stating he started to become rude and aggresive, (great customer services) I explained outright i would only pay foe the synthetic oil as it ia required, Gary commented you only had a part service anyway and that thwme servixe light would remain on, no Gary i paid for a full service ad they garage will need to fix the issue they may have caused at no cost to me l, Gary then hung thw phone up, complete coward, anyway speaking to the garage it seems that service stop as a standard adds these non essential things, dont be scammed, you do not have to accept the extra charges they are demanding, use your voice and do not be bullied by Gary and the team, raised a complaint and it was a standard response "we're sorry about the service" "Gary will undertake customer service training" "Garys calls will be monitored" Gary has had a lot of complaints it seems but Servixe stop allows him to carry on as he traps people into payment plans, sad and unethical way to run a company”

Helpful Report

Posted 5 months ago

“Servicing Stop contracted the service and MOT out to a garage that did not carry out the work in accordance with manufacturers requirements. Cost a fortune with over charging for work. The service stamp in the service book was missing information. The upshot was that the service was not recognised by our dealer/manufacturer and invalidated our warranty! This is despite Servicing Stop claiming on their website that the service carried out by them would meet manufacturer requirements and would not affect your warranty. Unable to get any response from Servicing Stop by phone. Have raised formal complaint to Servicing stop and to our bank as paid via credit card. It is about time this company were taken out of business as they are just scamming people. DO NOT USE!!!!!”

Helpful Report

Posted 5 months ago

“I am writing to formally raise a complaint and dispute the charges relating to the recent service and MOT carried out on my vehicle. After paying £167.08 for what I believed was a standard service, I arranged for my car to be collected. At the time of collection, I only asked the driver to check the radiator and possibly flush it. He confirmed he would pass this information to the garage. Later that day, I received a call informing me that my car had failed its MOT and that additional work was required. However, I did not request or authorise any of the extra services that were subsequently carried out. Despite this, I was sent a further bill of £658.47. I find this completely unreasonable, especially considering the value of my car is less than £3,000. I was not properly consulted, nor did I give consent for the additional work listed, including: • Brake fluid renewal (£195.00) • Fuel treatment and engine flush (£150.00) • Other associated charges Furthermore, I was placed on a payment plan with Payment Assist without proper explanation or consent, which I strongly dispute. I have made several attempts to contact your company by phone, but the number provided does not connect to a person and only leads to an automated system. I have also sent emails over the past two months and have received no response. This lack of communication is unacceptable. Additionally, I must raise a serious concern regarding the conduct of the driver who returned my car. His behaviour was unprofessional and unacceptable, as he simply dropped the keys through the window without communication. Given all of the above, I formally request: 1. A full breakdown and justification of all charges 2. Confirmation of any work authorised, with evidence 3. Immediate review and cancellation of any unauthorised charges 4. Clarification regarding the Payment Assist agreement”

Helpful Report

Posted 5 months ago

“Not happy at all. Car was booked to be picked up from my home between 8am and 11am. They called at 11:15 to cancel my Service due to staff Illness. Told them I should have been contacted earlier of this was the case. Very difficult to get in contact with. Impossible to speak to someone. No replies to my previous emails regarding service enquires. Waste of time.”

Helpful Report

Posted 5 months ago

“is totally cheating. There are hiding fees to be forced to be paid . The staff was rude. I won’t use it again. I booked the Full service and MOT for my car a few days ago on Service Stop website . I was in the garage and I have seen the job done. When the garage was reporting my car’s job to Service Stop , I heard every word that the garage staff talked to the Service Stop. My car was in good situation and passed MOT smoothly. However when the staff in Service stop called me they said my car was put extra oil and I must pay for it. I said I booked and paid for Full service , you need to change the oil for my car, that included in the Full Service . The staff said you must pay , otherwise you won’t get your car back. The staff was rude. He said it ( extra payment) is in the term and condition when you book it on the website. So that I have to paid the extra fee to get my car back that day because I need the car back. When I got back to check my booking documents , there were no any word about the extra oil fee the customer needs to pay. Actually when the customers book the service on Service Stop website, they will know all the details for the car as long as the customer put the registration number. According to the car, they charge every customer differently. So that it was cheating and hiding about extra oil fee. After I paid and got my car back, they sent me email said I requested and agreed to pay extra oil. They were telling a lie. The truth is until I called them to request my car back , nobody from Service Stop to ask me about it. They were using different excuse to force me to pay in the email. Horrible experience with Service Stop.”

Helpful Report

Posted 5 months ago

“Late for collection, was phoned late afternoon to try and for fully scam 100's£ to fix the power steering belt, although should be replaced after 60k miles and my vehicle has 20k. Charged for "specialist" oil which my van doesn't require. Then received the vehicle over 10 hours later. Unable to contact the garage for delivery time, wouldn't use again.”

Helpful Report

Posted 5 months ago

“After i paid them for MOT and full service they told me there were other things needed to be done on the car that cost almost a 1000 pound..I agreed to be paying through monthly instalments..The most painful part is they seem to have lost my car because the garage they gave my car to does not even exist.The garage number goes on voicemail i went myself to the address only to find out its a car wash and a lot of other people are also looking for the same guy whose number i was given by servicing stop..Police is on the matter ,I dont care to whom they gave the car to i hold them responsible for stealing my car away from me…Thieves.”

Helpful Report

Posted 5 months ago

“The word 'scam' tends to be overused online. But there is no better word to be used for Servicing Stop. Well, perhaps crooks, thieves, or conmen would also suffice. Strap yourselves in for this rollercoaster. Having checked out their website and (stupidly) only read their website reviews, I called them to ask how it worked as it seemed too good to be true. The person on the phone confirmed that I just choose a date and my car will get picked up and dropped back off to me on the same day, and this service would be included in the price. Looking back, this is quite literally the ONLY service that was included in the price. I booked with them and paid the upfront cost of £119 for a full service of my car. The pick up was fine, the driver arrived on time and drove my vehicle to the garage. However I was not provided with the name or address of the garage by Servicing Stop, so I rang them and insisted that I was given the address. When the address was sent through, it did not provide the name of the actual garage, instead called it "Servicing Stop Garage", followed by the address. I did not realise at this point that Servicing Stop do not actually have ANY garages in their name. Later in the day, I was rung by someone called Dean, purporting to be from the garage. He reeled of a whole list of things wrong with my car that needed doing "urgently", and spoke so quickly that I felt rushed and pressured into making a decision there and then. He spoke about my car as though he had done the work and he was standing right next to it. "You've got a great car here, I thought it would need a lot more doing to it than that, it's actually not that bad" he said, after quoting me a total of £611 to complete the work. He also used phrases including "we'll do the wipers for you", as though he was part of the garage doing the work. Having read Google reviews since, it appears that this is a common tactic used by Servicing Stop to pressure people in to getting unnecessary work done for a HUGELY inflated price. I agreed to the work being done as I was not given a chance to research and see how much it would have cost to get it done elsewhere (spoiler: it should not cost £200 to get your brake fluid filled up). Plus, I had already paid the £119, which I was beginning to realise did not include very much other than them looking at the car, everything else was extra. It was also getting later in the day and I needed my car back by the evening. After my original payment was deducted, I owed them £500~ for the remaining work. I could not afford this in one go, so agreed to a interest free payment plan of £125 over 4 months. I received my car back suspiciously quickly after agreeing to the work. It was in Newhaven, and I live in Hove, so the journey at that time of day can take up to 45 minutes, yet I got it back about an hour after the phone call. They must have done £600 worth of worth very quickly. Alarm bells began to ring when I spoke to a friend who was astonished by how much I was charged (I know, they should have sounded much earlier). Then I checked my log book. I found that it had not been stamped. My suspicions rose further. Had they actually even serviced my car? Surely they can't have just charged me £600 for nothing.............. surely? At this point I have tried ringing Servicing Stop multiple times over the course of 5 days, each time being fobbed off with "I'll get someone to call you back" and, lo and behold, hearing nothing. I decided to take my car to another garage for a second opinion to check that any work had actually been done. I phoned a small independent garage who, upon hearing me say the words "Servicing Stop", told me to bring my car down immediately. The owner told me he had also been screwed over by them, where they had agreed to be one of their garages to get customers, and then been accused of grossly overcharging them. His prices were well below what a customer said they were charged, but the garages do not actually see that part of the process. The owner then rang them for me, where he had the same issue of being fobbed off and assured that someone would call him back. Upon putting my car on the lift, it was clear that absolutely no work had been done to my car. The engine filter was old and rusty, the sump plug in a similar condition, the brake screws untouched. We then rang the garage that allegedly did the work. After some back and forth, they admitted that no work had actually been completed because supposedly Servicing Stop had not instructed them to do any work and there was a miscommunication at the garage. Finally, I heard back from Servicing Stop after sending them my evidence in an email. Hayley offered me a partial refund for absolutely nothing being done. I stated I would not rest until I had a refund in full. They seem to have made the mistake of underestimating an annoyed woman with access to Google. See you in court!!”

Helpful Report

Posted 5 months ago

“Feeling totally ripped off by this company, they give an initial reasonable quote for a full service including parts and labour, then during the service they rang and asked for an extra £100 for the oil and an engine flush which I have since discovered shouldn't need doing on a 2nd service with less than 12000 miles. The so called full service is actually an oil and filter change which cost me £260”

Helpful Report

Posted 5 months ago

“It is not a full service that you get, it's an oil and filter change. They ring you and tell you you need an Engine flush and brake fluid change and quite aggressively tell you that it will cost you £400, then you ask the garage and the garage says no they didn't do it and dont do Engine flushes. So when you ring up to get your money back, they make excuses and tell you that they will ring you back, and dont and run you around in circles. Don't use these people, you will regret it.”

Helpful Report

Posted 5 months ago

“Like many others I have lost money I could ill afford to this unscrupulous firm. I paid initial quote of £188 up front to get a £40 discount. Being elderly and disabled my car only does short local journeys, is garaged and in perfect order. Only done 3700 miles but due a service and first MOT. Car collected, several hours later I got a call to say “All done, MOT pass no problems, you just need to pay £293 for brake fluid and oil change”. I was shocked, but told I could pay on instalments. This I refused and after a lengthy discussion it was obvious my car would not be returned until I paid. This I did, my car arrived back very quickly with a voucher from the garage offering 15% discount on future jobs with them direct. Now having knowledge of where my car had been I went to the garage, who appeared genuinely shocked at what I had been charged but said my business was with Servicing Stop, not them. I said they had not even stamped my service book, so they agreed to at least do this. In total I paid almost £440 for what I am now informed should have been approximately £180. The Citizens Advice Bureaux is aware of this firms underhand tactics and have reported them to trading standards. If it sounds too good to be true you can guarantee it is.”

Helpful Report

Posted 5 months ago

“🚨 Extremely Disappointed – Overcharged & Misleading Pricing Absolutely shocked and disappointed with this service. After receiving my bill, I compared the prices with multiple Wakefield service centres, including Halfords and Kwik Fit, and it is very clear that I was grossly overcharged. Here are the facts: Brake fluid change charged £156 – this costs £60–£90 at most Wakefield garages. Engine flush charged £114 – other garages charge £40–£70, and many don’t even recommend it. Environmental surcharge £22.50 – well above the local norm. Extra charges such as specialist oil surcharge were added with no proper explanation or approval. The final bill came to £436.81, which is completely unjustifiable for the work done when compared to local market prices. What’s worse is the lack of transparency. Additional high-cost items were added without clearly explaining the necessity or getting informed consent. This feels like a classic case of upselling and taking advantage of customers who trust the garage to be honest. I feel misled, overcharged, and extremely dissatisfied. This is not how a professional service provider should operate. I will never return, and I strongly advise others in Wakefield to compare prices elsewhere before using this service, or you may end up paying far more than you should.”

Helpful Report

Posted 5 months ago

Servicing Stop is rated 1.9 based on 3,617 reviews