Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.87

1.9 Rating 3,598 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,598 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

Write Your review

Tell us how Servicing Stop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid up front last wednesday.collection due last friday.no show..i rang to cancel..no answer..i emailed to cancel no answer.trading standards next or chargeback.car now at my local garage for the work.if you are reading this service stop...STOP!!! Or...come to collect my car...then we can have a civil chat about my refund! !!! 100 quid is a lot of money to lose...SHAME ON YOU!!!”

Helpful Report

Posted 5 years ago

“I feel so stupid - I was lured in with relatively cheap prices and the convenience of them collecting the car and dropping it off again. Never again! I ended up paying £710!! Their prices are ridiculous. For example, they replaced my front tyre with a budget tyre that costs around £60 online - retail prices, not wholesale. I paid £182.88 for it. Last year I paid a company £215 to change and fit two new Bridgestone tyres. Seriously, Service Stop is an absolute rip off, don’t do it to yourself. I’ve raised a complaint”

Helpful Report

Posted 5 years ago

“This was a very stressful experience. Sounds good on paper but in theory, ripped off. First nobody turned up to collect my car. It took me until lunch time to get through to service stop. Was informed that my car would be collected within the hour which as no surprise no one showed. I made another phone call and was told they would use another garage the following day. So that was a day off work wasted. The next day someone from the original garage turned up to collect my car so obviously weren't informed. Finally my car was collected from a helpful garage. Early afternoon I received a phone call from service stop to inform me that I required a new tyre. If I didn't pay then it wouldn't pass the MOT; therefore, I had to pay for an overpriced budget tyre. Paying was another farce. Couldn't connect to the link so another 45 minute phone call was made. By this time I was panicking as I required my car for work. The call handler said my phone couldn't connect to the link. My daughter tried with her phone and was told it was her phone that also couldn't connect. I was cheekily told that I should use a laptop. As no surprise this never worked either. In the end I had to be given their bank details to transfer the money. Absolute SCAM. Cannot fault the second garage, very professional. Something that should have taken a couple of hours ended up taking 2 days of me stuck in the house constantly on the phone.”

Helpful Report

Posted 5 years ago

“I book my car in for service and took a day off work. Had lots of messages to pay in advance, thank God I didn't. Was told my car would be picked up between 8 and 10sm . Got up for 7.30 and waited and waited.... No show, couldn't get through to service stop until lunch time. They contacted the garage who said they couldn't do it today. What a shambles. Will not use these again, service stop wasn't even bothered that I was upset”

Helpful Report

Posted 5 years ago

“The one star is there as its the lowest it goes. Just read the comment below and cancel anything you have with Servicestop The company was started by two brothers Oliver and Toby Richmond based in Enfield, you can see them on Dragons Den receiving £100k from Deborah Meaden who was clearly mugged. I would like to of given them benefit of the doubt by saying they may have started out with good intentions but even their staff have left terrible reviews about working for them, saying that management lie and expected their staff to lie to customers by advising and persuading to pay for unnecessary work, even on Dragons Den the brothers say that they started the company as few people have time to research and check reviews for servicing, I guess that's their main business drive. Check the entries at companies house for Service stop limited https://beta.companieshouse.gov.uk/company/06558606/officer Don't get angry get even, in what ever form you preferer. I will :)”

Helpful Report

Posted 5 years ago

“Massive SCAM - STEER CLEAR. What looked like a good value service turned out to be nearly £800. They’re very efficient at taking your money but impossible to get hold off. The car broke down a week after they returned it. Didn’t stamp the service book correctly. Didn’t even return my car til Monday (went in Friday morning) I was waiting for it to be returned Friday evening but heard nothing and couldn’t get hold of anyone so was car-less all weekend. Oh I wish I’d seen the reviews on here first!”

Helpful Report

Posted 5 years ago

“So so poor. They entice you in and drop ridiculous prices on you. they then dont answer. I am currently in a fight regarding payment. STAY CLEAR!!”

Helpful Report

Posted 5 years ago

“THE WORST EXPERIENCE EVER. The service and MOT prices are already extremely high. However on top of this I got a call saying the MOT had passed but I needed additional work as my braking pads and other things needed doing... I’m only 19 which the mechanic understood and I believe was why he took complete advantage of this. I agreed even though I was unsure but called my mum straight away after getting an email confirming the work to be done which was very non-essential. She couldn’t believe the price for such non-essential work. The company just want your money and do not help advise what’s best for you. When I tried to call the mechanic back immediately around 1 minute later I kept being put onto answer phone. I rang this around 15 times... no answer. I then try to call servicing stop, no response for an hour, I emailed them too and said would take 2 days to reply... eventually the 3rd time they answered after 50 minutes... After speaking to the mechanic I had to call around Harlow garages as servicing stop didn’t tell me specifically which garage they sent my car to. Eventually I found the right one. The man on reception was rude, he told me he couldn’t speak to the mechanic personally so couldn’t help me even though they’re in the same garage? He told me only 1/3 things were already done on my car and I told him to stop and he said he couldn’t... I called him back to demand him to stop working on my car and then he said he’d already finish it all so I’d have to pay the whole bill. THE WORST EXPERIENCE AND TERRIBLE REVIEWS- never use!!!”

Helpful Report

Posted 5 years ago

“The car wasn't picked up and my phone calls were not answered. I made a BIG mistake off paying upfront and it looks like money thrown away. Even if they amend it how can you trust the work to be done has been done. If the booking company is so shabby what piece of mind do you have with the rest of the service. Also no e-mails have been replied to I would advise you stay away.”

Helpful Report

Posted 5 years ago

“Booked online and accepted offer for additional discount if paid in advance. Money taken from credit card. Received several emails from Servicingstop between booking and service telling me I had to pay before getting my car back even though I’d paid in advance. I emailed their customer service 5 times with no response to resolve this. They sent an email to say they’d pick the car up between 8-10am, the driver turned up to collect the car at 10:25 without any explanation or apology for being late. The car he turned up in and left at my property had a rear brake-light not working (not a confidence instilling advert for a car mechanic)! The driver turned up in the middle of a COVID-19 pandemic with no mask or gloves. The contactless handover of the car promised on the website was non-existent as he walked straight up to me and asked for me to pass him the keys. He got in my car and drove off, no attempt to sanitise was taken. Received a draft invoice in the afternoon for over £700 with no indication that the pre-payment had been taken or allowed for in the calculation. I was also told that most of the work was essential (it wasn’t) and I’d also been charged for an oil change I did not agree to and hence refused to pay for. The garage told me ‘we always do it and no-one else ever complains’ After discussion the bill was actually about £230 - quite a difference. The car was returned a few hours later, same driver, same lack of PPE. He drove my car without wearing gloves, he left the plastic sheet on the driver seat, he again walked up and handed the keys over directly with no mask on. I had advised the garage by phone earlier that the brake light on their delivery car had a faulty brake light, the driver just drove it off regardless even knowing this is unsafe. I think that about sums up my experience of Servicingstop! I had to sanitise the car myself as it was obvious it had not been done by the garage. Oh, and still no answer to any of the emails sent to their customer service department.”

Helpful Report

Posted 5 years ago

“Scam... Booked online and paid online for my Car Servicing but did not come to collect the car. They want to move the servicing date but i need the car so i just said to cancel and refund my money back. Can't get hold of them, they don't answer calls and emails. This company is hidding something... Avoid”

Helpful Report

Posted 5 years ago

“Don’t touch them with a barge pole. They don’t answer telephone calls. They dont answer emails. It’s all really odd as a set up. A text arrives out of nowhere telling you that they will pick up your car. And then when it comes to telling you the charges they call you, at no other point could io talk with them and then when you call them you just get music, They dont answer emails. So i paid £118 for my service and MOT. They wanted a further £1000 from me for proposed work on the car. Some of it necessary some of it not, all of it over priced. I didnt take them up on it but to get my car back i had to pay a further £28 for special oil whatever that is. It felt like i couldn’t get my car back unless i paid the extra money. . Total and utter rip off. They act shady and their service is poor. The actual garage was local and they were very nice but Servicing stop as middlemen are a total and utter rip off. Honestly go nowhere near them or if you want an equivalent service get a £1000 and flush it down the toilet.”

Helpful Report

Posted 5 years ago

“Booked my vehicle in last week which was confirmed but no one is able to tell me where they are taking my vehicle. No reference number is forwarded after booking. Unable to get them on the phone unless you hold for 30mins+ . All this made me question how legitimate they are. Did some checking and it seems they have a poor reputation for billing unnecessary or worse work not done. Faith lost, customer lost. Will rebook and pay more with my local guy, which is what I shouldve done in the first place.”

Helpful Report

Posted 5 years ago

“Scam do not use it.SCAM!!!”

Helpful Report

Posted 5 years ago

“Do not use servicing stop It is a Scam they advertise cheap service and Mot then find unreal faults and charge triple Lesson learn I should read the reviews before. Stop this Scam.”

Helpful Report

Posted 5 years ago

“Big rip off can't believe they get away with it. £101.88p service cost me over a £1000 keep away from them still need my car putting right after paying overa £1000”

Helpful Report

Posted 5 years ago

“Book a sevice £101 88p phone me up new bill over a £1000 and my car wasent sorted big big rip off don't go nere this company they will rip you off big time”

Helpful Report

Posted 5 years ago

“I book a full service with service stop. They didn't pick my car up on the day. Had to wait to the next day what was £101 88 p turn out to be over a £1000 bill. Best thing is they never put my car right. Garage man said the warning light did go off after we did the job.. But it's come on again on the way here. So I dont know what's wrong. But you can book it in again but it will cost you more money. Service stop is a big rip off .. Don't have anything to do with them. I don't know how they get away with it .. Don't go with them”

Helpful Report

Posted 5 years ago

“Book and paid for a service but they never showed up, now can’t get hold of anyone. Do not use and certainly don’t pay up front”

Helpful Report

Posted 5 years ago

“Booked full service for Audi A5 and they quote me 82 pounds for full service initially supposed to be 138 pounds and they gave 40% discount when I went to pay they charged me 95 pounds,and then they rang me and ask 500 pounds plus for service.They even don’t change oil in they full service, rip off wouldn’t recommend to anybody raiting 0.Just waisted 100 pounds for nothing”

Helpful Report

Posted 5 years ago

Servicing Stop is rated 1.9 based on 3,598 reviews