Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.87

1.9 Rating 3,597 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"Servicing Stop" have not replied to emails. They also have no control over the garages they use. Very poor service have left us with a useless vehicle was worth 10k now 0 thanks to incompetent garages. DO not use, avoid like the pandemic.”

Helpful Report

Posted 5 years ago

“I booked my car for 12 Aug got confirmation email, i also did a prepayment for service as pickup was due next morning, however i kept on waiting and noone turned up. noone picked up phone on customer care number, rang twice for more than an hour on different dates. noone is replying on email either, it been 5 days, mot sure what i’ll do.”

Helpful Report

Posted 5 years ago

“I booked online for service and MOT on 21st July. Then I cancel it on the same day. I received confirmation email said refund take 14 days. After 14 days I have not received my refund. I try to contact them by phone but it take very long time waiting and nobody answer my call. Finally, I send email to them, Jason Howell replied said he put refund through straight away and it could take 5 days. But 10 days over, I have not received the refund. I paid by credit card, I will ask the bank to get my refund tomorrow.”

Helpful Report

Posted 5 years ago

“On 28 July I booked a service and MOT for my car with Servicing Stop using their web site to take place on Friday, 7 August. I paid for my service online and got a confirmation email, confirming the date and the service requirements. Then on Thursday, 6 August I got a text from Servicing Stop stating that due to unforeseen circumstances, they need to reschedule the service to Monday 10 August. When nobody arrived by 10am on Monday, I called Servicing Stop and spoke to Kayla. She informed me that my service has not yet been scheduled! She promised to try to get the car serviced on the same day. If not possible, she will schedule it for Thursday, 13 August. Kayla promised to confirm this by email. Unfortunately no email. On 13 August I finally cancelled my service and and requested a refund. Note that each call kept me waiting for anywhere between 28 minutes and 42 minutes before I managed to speak to a human. I can not recommend servicing stop due to their inability to arrange a service and honest communication with their customers”

Helpful Report

Posted 5 years ago

“Firstly I would like to say I cannot fault the garage used, but Servicing Stop on the other hand I would give negative stars if possible. Impossible to get hold of over the phone, on hold for over half an hour to be then be told you have one dedicated adviser who is always busy and doesn't call back when they say they will. Incorrect information given by adviser. Extremely over-inflated prices for additional work to be done - the service price & mot price is cheap for a reason, they rob you on the extra work. Did not get car back within 24hrs and not given notice for this as requested so had to take unpaid day off work. Turns out to be a very expensive and stressful service. Will not use again, and would advise everyone to avoid like the plague!!!”

Helpful Report

Posted 5 years ago

“Absolute con job. "Cant release car until you've paid 1.5k" was what my elderly relative was told. Then when pushed by a younger relative and after 3 hours of phone calls not being answered, shouted at and hung up on it turned out actually the only thing the MOT required was £70. 'Free collection service' don't trust. The drivers car looked like it was part of a banger racing team. As everyone else seems to say. "Special Oil" was of course required. Car returned 24 hours late with rear bumper damage. Staff were clearly grabbed from the bottom of the barrel.”

Helpful Report

Posted 5 years ago

“Please do not use this company! They will take everything you have, mot and service £850.00! There are many hidden charges and unfortunately if you are not knowledgeable about pricing and miss small print they have you. The customer was an elderly lady, they are not fussy about who they fleece! She is left distraught, a simple service turned into a nitemare, the car was gone for two days, didn't know where it was, couldn't contact anyone as the phone numbers never get answered then was unable to get her car until she paid the over priced bill. Do not use these people!”

Helpful Report

Posted 5 years ago

“AVOID. AVOID. AVOID.”

Helpful Report

Posted 5 years ago

“I booked my car to have a service and MOT for the 4th of August, which you confirmed with me. Late in the evening of the 3rd I received A call from yourselves, saying that somehow the garage was overbooked, and you would need to re-schedule. My service and MOT were re-booked for today, and confirmed by email, stating that my car would be picked up Between 8 & 10am....10:12...still no pick up. I ring the one and only number available for yourselves... I was on the phone for 1hr, 11 mins and 39 seconds in total. By the time my call was actually answered I was on my way to the garage address to deliver the car as time was getting on. The garage were called by your customer service person, they allegedly said they would send someone out now to pick it up, this would have been about 11.23am. I found the garage, but they were unable to bring me back to work. They have now arranged to pick the car up at 13.15hrs, and return it much nearer to 5pm, Which at least is within the return time you quote in your email. A few points for you to consider:- 1) Your booking system is failing miserably, otherwise it would have shown no availability BEFORE you confirmed to me it was booked. 2) Garages used by you, should be fully aware of the time scales you advise customers of, the garage I was booked in to didn’t know that at all!! 3) Customers should be constantly updated as to why a delay, or non pick up is occurring. 4) Your call answering time frame is beyond appalling, staff it properly or you will lose business hand over fist. 5) Assuming all is sorted today, I will post this e-mail as part of my review, I will advise all my customers of your poor customer service and systems. 6) I have lost appointments, due to your late cancellations and non pick ups. 7) I have had to take time off work to drive to the garage in the hope of getting my service done. Lost income! 8) I will never, I mean NEVER, use your company again. In just under 40 years of driving, your company is the worst I have encountered!!”

Helpful Report

Posted 5 years ago

“To be honest you spend all that money to find out that the garage they hire doesn't actually do all the checks. On top of that my car stopped working two days after MOT and"servicing" they did. When contacted the garage they said to contact Servicing Stop and when I finally managed to get to someone they bounced it back to the garage. Loop hole. The 0800 number is a waste of time, I have spent three days trying to get to someone and constantly being put on hold - I usually dropped after 20 minutes. Forget about them answering emails. Total scam!”

Helpful Report

Posted 5 years ago

“Add money on with out me knowing till got bill , told I needed discs and pads all round but there was nothing wrong with old one ( car was checked at a garage just before it want in for service and was ok then ) Got car back and bolts missing on engine and they denied that they took off but oil filter under it so did they do service or not , You phone up and takes up to 45min to get through then tell you phone a new number !!!!! Also left old oil filter on my seat if it was mine”

Helpful Report

Posted 5 years ago

“SCAM, SCAM SCAM!!!!!!!!!!! The only reason this company has a star from me is so I can leave a review. They tried charging me over £900 for my mot for a £100 problem (got it done through another company and that's what they charged me). Cost me £325 just to get my car back with no work done, tried calling the garage they used for the work but they said they wouldn`t release my car without these conmen say so as I wasn't the customer...Avoid !!! Reported to trading standards, apparently, they have been reported numerous time and they are in the process of shutting them down”

Helpful Report

Posted 5 years ago

“My vauxhall zafira servicing was done from Servicing stop and they did not provide me the invoice with full detail of what engine oil used and its life time warranty could not be renewed because of this. At that time I had also paid 25 pounds for the next servicing, which they said there will be no price increase and if I would like to cancel I can cancel and get refund anytime. Later I had to cancel it because I have changed the car and I requested for refund, it is now over one year and I have not yet received it back. In e-mail and over the phone they promised they will refund it. However it is not received back and I have send many e-mails, there is no response. Not received the refund. Stay away from this company.”

Helpful Report

Posted 5 years ago

“Booked my service, cracking price at £94! Oh no, wait, need to add VAT on first. Make it £106.99. Picked my car up (late), took it off to do the service, called me within an hour to say it was perfect except they needed to charge for oil surcharge (usually included in a service price), brake fluid and a change of pollen filter. Total price now £369. Car expected back between 4-6 as per guarantee. 6pm comes. 6pm goes. Try contact the company - call centre closed. Try contact the garage doing the work - closed for the day. Well I can kiss my car goodbye - called 101 to report it as stolen. Next morning - managed to get through to someone who informed me that the bloke who was supposed to bring my car back had gone off sick. Apparently this company resides in the 17th century, as they made no effort to communicate this to me. The person on the phone reassured me that my car would be returned by 10am. 10am comes. 10am goes. Get on the blower again - "your car will be with you by 10.30am" 10.30am comes. 10.30am goes. No car. Stepdad comes to pick me up to take me to the garage to collect the car myself (if indeed, it was actually there). Halfway there, my husband rings and informs me that my car has arrived home. The relief! But... wait... no. Still more incompetence. It is very lucky that the halfwit who brought my car home actually encountered my husband, and not some other random person on the street, as he made no effort to check my husband's identity, and just chucked the keys at him and legged it.”

Helpful Report

Posted 5 years ago

“Servicing Stop failed to collect My car. I confirmed service but after 1hr 6mins on the phone I was told I had not confirmed the collection driver - it was never made clear to me I had to! Now have not received my refund! Plus I have read enough reviews to worry me about extra hidden charges! I’m ‘out’ and never again!”

Helpful Report

Posted 5 years ago

“Cancelled service and mot twice. Long delays getting through to customer service. Unable to explain why cancelling. No updates or information. Would question the reliability of service offered. Mot now overdue. Will look for alternative...”

Helpful Report

Posted 5 years ago

“Booked three times for service & MOT because each time the garage didn't pick up my car. Trying to get phone support typically meant waiting on the phone for over half an hour to an hour before getting an operator. Even the operator couldn't get through to the garage! Emails originally answered quickly then not at all as re-bookings failed. Wasted almost two weeks before I finally got through on phone to cancel the service. Such a waste of time.”

Helpful Report

Posted 5 years ago

“Total scam! Robbers! Aggressive ! Greedy is a understatement! Inflate the price ( for changing a spare part which failed the mot) insanely! Take advantage of novice who has little knowledge of car mechanics. Stay clear of this company.”

Helpful Report

Posted 5 years ago

“Had I read these reviews I certainly would not have used Servicing Stop. UNDER NO CIRCUMSTANCES DO NOT USE THIS COMPANY. A total scam. I wouldn't even give them a TOY Car to service.”

Helpful Report

Posted 5 years ago

“Firstly we started on a positive note, car picked up by garage as arranged. Then it all went downhill from there. Car was booked in for an MOT and service so left it all day before contacting the company, bad mistake. I phoned 3 times and each time was put in a queue, after 20 minutes each time i gave up. So i wrote an email asking what the status of my car was. Only received a generic email back, by then it wad about 4.45 so i decided to locate the garage and ring them. The garage was so helpful and honest, car had been ready since early afternoon, but couldnt bring my car back until it had been released from Service Stop. By the time we had discussed cars issues Service Stop was closed, so no car. I phoned first thing the following morning and once again was out into a queue. After 30mins i hung up, and sent an email asking for my car to be released as i had a hospital appointment that afternoon and as i am in the high vulnerable group i needed my car. To cut a long story short and after 7 emails (MINE) the company still hadn't t replied. My patiences is now gone, hospital appointment cancelled and no car, I forwarded another email threating legal action and Trading Standards surprise surprise my car was released within half an hour. I do have some work to be carried out on my car but they're not urgent. I can only have praise for the garage who looked at my car. As for Servicing Stop i wouldnt touch them with a barge pole, stay clear of them. Absolutely no customer service what so ever.”

Helpful Report

Posted 5 years ago

Servicing Stop is rated 1.9 based on 3,597 reviews