Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.86

“Having booked my car in online two weeks prior to my servicing date and paid for the service up front two days before my service I was texted saying that they had changed it to the net day. Being a Sunday I could not contact them to discuss this, on the evening of the next at 17.09 I received the same text putting it of until the next day. Again I could not contact them as there offices close at 17.00. Again on the day before my service after numerous attempts to call them ,they called me to say that the only garage they had to service my car was 50 miles away and that it would not be transported but picked up and driven back at my cost. I immediately cancelled and asked for a refund when this didn't happen i was told by email that the refund would take up to 14 days, (it only took 14 seconds for my payment to be taken ?). I am still waiting for my refund ! I would not recommend Servicing Stop to anyone and would suggest you go to your local garage .at least you can see who you are dealing with.”

Helpful Report

Posted 6 years ago

“Doesn’t even deserve one star!!! Absolutely terrible experience... garage did not collect car as arranged... no response from servicing stop when trying to call them... 5 emails sent over 4 days.... I paid in advance for the service, fortunately by credit card so have raised a dispute... absolutely no contact from the company whatsoever at the time of writing this... my advice is stay well clear.... or certainly don’t be the fool that I was and pay in advance!!! I am currently £158 out of pocket..”

Helpful Report

Posted 6 years ago

“Stay away from these scammers. I booked my annual service (car had only 11000 miles) then they called me asked to change sparkplugs and air filter for an extra cost of £360. I said no, the guy on the phone was rude and said the couldn't update my book properly. Avoid these scammers”

Helpful Report

Posted 6 years ago

“Booked my car in for a service and mot on a Wednesday afternoon for a Thursday morning collection. Got an email saying the booking was confirmed, then another saying to pay upfront to get a discount so I paid upfront. I got a phone call Thursday about an hour after they were meant to pick it up saying they can't do it and it was too short notice for the garage. They then said the nearest day they could do it was the following Monday. I told them to book Monday while I find out if I can get it done sooner elsewhere. In the mean time I get a new email from them confirming my Monday booking and a following one saying to pay upfront to save money. I clicked the link to make sure it said I didn't have anything to pay and they added another £50 on to the order!! I cancelled with servicing stop straight away as that's just a con. They are now saying it takes 14 working days for them to process the refund!! Do they have monkeys working in their accounts department or something? It definitely should NOT take 14 working days to process a refund!”

Helpful Report

Posted 6 years ago

“Booked my car in for a service and mot on a Wednesday afternoon for a Thursday morning collection. Got an email saying the booking was confirmed, then another saying to pay upfront to get a discount so I paid upfront. I got a phone call Thursday about an hour after they were meant to pick it up saying they can't do it and it was too short notice for the garage. They then said the nearest day they could do it was the following Monday. I told them to book Monday while I find out if I can get it done sooner elsewhere. In the mean time I get a new email from them confirming my Monday booking and a following one saying to pay upfront to save money. I clicked the link to make sure it said I didn't have anything to pay and they added another £50 on to the order!! I cancelled with servicing stop straight away as that's just a con. They are now saying it takes 14 working days for them to process the refund!! Do they have monkeys working in their accounts department or something? It definitely should NOT take 14 working days to process a refund!”

Helpful Report

Posted 6 years ago

“Avoid and you wont be over charged Today i had my car service through servicing stop!!! unbelievable, so many hidden charges, the car that called me to bump the bill up was rude and hung up on me twice!!! they wanted to add £470 on top of the £168 (which inc the MOT) - Do not use its cheaper to go to a dealer LOL yes honestly only used this year as i am on Furlough. Avoid guys you know it makes sense.”

Helpful Report

Posted 6 years ago

“By far the worst experience ever. They asked me to pay for a job that they couldnt deliver, even though the garage told them what the fault was, they omitted to tell me and took my money. Then after my complaint they decided to reduce the cost of that job from £84 down to £60 and then refund me only £24!!! Wheres the sense in that!!!! No answer when you call them (I accept furloughed staff and no one in the office) but why not say that on the answerphone when you call! Took a week to have a response back to my email only to be told the above....complete cowboys and crooks, I will never use them again, more than happy to return to the main dealer services... When they returned my car it was parked half in a bush damaging the paintwork and unable to open the drivers side door Complete rubbish and I would advise against using them...”

Helpful Report

Posted 6 years ago

“Bad experience, expensive, no response. Very bad experience. Faults occurred after servicing and no response from the company. Not by phone, emails or social media. They are very quick to take your car, take your money, but the quality is very poor. Customer service is definitely very poor after they take your money. Furthermore - absolutely impossible to get in touch with. Nevertheless, I must admit they have good online systems set up and the speed of service is good. However, I will be avoiding them in the future and would NOT recommend it to anyone.”

Helpful Report

Posted 6 years ago

“I cannot make any comments about there service because i have not used it, but i can complain about service department. I booked a service with them and paid early to make a saving of £6.00 but cancelled within the hour, it has taken me 3 weeks to get my money back after chasing them by phone and e mail, they never answer the phone I even got my bank involved, in the beginning they give you a low price but when you come to pay in the end it is higher than Halfords beware if feel you have to use them don't pay early”

Helpful Report

Posted 6 years ago

“I want give even 1 star,as I gave my car for service and mot, I received phone call this morning about my mot as failed and sone extra works needs to be done I told them I will call u back after speaking to my husband as from 12pm until 16pm trying to contact them they did not pick up my call. At the end servicestop member called at 17pm the time I said do only service, I dont wanna extra work to be done this times, as everyone have money problem they ask £600+vat. The person on the phone completely change and very rudely he said I will let garage know and send you the invoice and hang up on me. As and until now its 20.45pm I did not receive my car back.or no phone call from the garage when will I get my delivery back. I even emailed them as well, as you can not contact directly to the garage you have go throw service stop. But no response top of that they ask me to pay more money top of my service and mot money. No explanation why they charge me more.Please do not recommend this at all.”

Helpful Report

Posted 6 years ago

“Absolute sham of a company. Only used them as they advertised collection of vehicle, which suited my needs. Even when the garage turned up to collect my car they warned me about the service that I was going to get if I needed to speak to someone and that they charged 30% on top of the garage's own fees. I'd already paid in advance for the MOT & service, so I didn't expect too much trouble. 2004 Ford Fiesta went in first thing in the morning and had a call lunchtime which I missed. Took me 45 minutes to get back through to someone who told me that it's failed the MOT on wishbone (£25 - £30), one shock absorber (£20 - £30), fog light bulb (£1), one worn brake hose (£15) and handbrake was on last click so needed tightening (£0) of course labour has to go on top of that. I tinker with the car and generally manage to do most things on it myself. This would probably take me the best part of a day to do and get back to the garage for a retest the following day. A competent mechanic would take maybe half a day max. God knows what the garage makes out of this arrangement and how much of the pricing is down to the garage itself, but Servicing Stops wanted £946 for this!!!!! If it took 7 hours to do the work, that would mean that I'm paying £124 an hour labour. I told them to jog on and duly paid my extra £28 for fluids as part of the service in order to release my car. I got a sarcastic comment saying "that's fine, I'll call the garage now to tell them that you're on your way in your recovery truck to pick your car up" and implied that it was a death trap. He obviously didn't make that call though because now I can't take the car from the garage as apparently Servicing Stop will not confirm with them that I have made full payment. This could be down to the fact that they ask you to submit your feedback at the time of paying, rather than after you getting your car back. As I've left bad feedback, maybe they think that they deserve to screw me over a bit more.... Absolute crooks. Never had so much bull$hit in all my life”

Helpful Report

Posted 6 years ago

“I can only say that the two people you have had five stars from MUST be your relatives or good friends who want to help you drum up business. Over 90% of the people who have used you have given you a 1-star review including me based on my most recent experience with you, and you only got that because without it I could not submit my complaint. Please make sure you have deleted my details from your system. Thanks for nothing.”

Helpful Report

Posted 6 years ago

“They are shambles donot use them they are crooks they never answer the phone they give the wrong price and charge u more afterword I would never use them again they charged me what the dealers gave me a quote total RIP off”

Helpful Report

Posted 6 years ago

“Absolutely horrible people to deal with. Their customer service agents are taught to steal money from customers. They inflate the prices when the MOT report is generated and charge double the price than what a normal garage would charge. They quoted me £900 of extra work and said if you can't afford take your car back. Fraudsters! Beware of these cowboys! Proper dodgy operations run by thugs sitting at home claiming to be some shody call centre. My interaction with the agent Dean was the worst and most unprofessional experience. Stay away from these guys.”

Helpful Report

Posted 6 years ago

“This is a FAKE business. Do not use - take the time to go to the garage yourself. You are NOT their customer, the garages that they make money on for doing nothing are their true customer. Late collections. Incorrect information on their database resulting in incorrect paperwork. Being oversold add-ons that were not required. Zero complaints procedure other than 'sort it yourself'. Their whole business model if flawed as YOU will have to deal with any and all issues yourself and you will pay more in money and your own time. What exactly is the point of their whole service again??? Nearly 4 weeks later I'm still going back and forth, did not have my paperwork and service book back for 3 weeks - missed out on selling my car and to date they still cannot see that my contract is with ServiceStop - not the garage. PLEASE PLEASE PLEASE - Do not use this service.”

Helpful Report

Posted 6 years ago

“I booked my car for interim service and MOT for 110 pounds and ended up with 348 pounds. They also charged me 38 pounds for loyalty device for next time without my permission. I wonder a company like this work still in UK. Never go for it.”

Helpful Report

Posted 6 years ago

“Service 4 service are Dishonest crooks taking advantage of vulnerable people SCAMMERS PLEASE AVOID THIS COMPANY FOR YOUR OWN GOOD. I first contacted service 4 service in relation to my vw golf gt at beginning of June.. My car was booked in with a garage this company uses in yeovil somerset N G Autos. I was told my turbo had failed and would need replacing. I was quoted 780 pounds by N G Autos. Only to receive a call from service 4 service saying this wasn't the case, from which they raised the price by 200 pounds to a total of 980... I was told by agent from service 4 service that the garage should not even be quoting me a price... I reluctantly agreed to have the work take place. I was told during a conversation with the mechanic from n g autos that they hate dealing with service 4 service as they are constantly messed around by this company and also when it comes to payments. That they don't particularly like doing work for them... He told me also that my car has been thoroughly checked over and should i have turbo replaced and Work was carried out, that my car would be in sound working order.. I agreed on this basis to go ahead and have work done... I collected my car and within two days of having my car back the same faults and issues where occurring with my golf loud air noise whenever my car would accelerate.. I them contacted service 4 service to explain car is still having problems.. The agent whom I contacted was very rude and unhelpful initially. It was then arranged for my car to go back to the garage who carried out the work. I was later contacted by service for service and told that I would be liable to pay another 280 for a hose that attaches to my turbo. The agent who contacted me was very rude.. After long discussions back aand forth service 4 service agreed to meet the cost of this. On the grounds that I would remove my original rewiew. I was contacted by guy who owns the company Julian. I explained my displeasure of the service I had received what I had been told by the mechanic about my car being sound after he replaced the turbo.. Work was again carried out in relation to my turbo. And pipes where apparently replaced... I was again without my car or means of getting around for another week which brings it upto 2 weeks in total I had lost use of my vehicle.. I have a 10 year old disabled son who depends upon this vehicle for medical reasons and also reasons relating to hes disability.. My car was collected on the Tuesday. I asked the mechanic if I could see the pipe and parts that had been replaced and he told me he was unable to show me this as he no longer possessed parts which he'd supposedly replaced on my car. Within 5 days of having my car back. I was driving home with my disabled son and new born 8 week old baby in the car on a duel carriageway. My car began to lose power completely aand was showing signs that something wasn't quite right with the turbo still. My speed reduced from 60 mph to below 30 at a fast pace which led to car behind me having to break heavily. This was extremely dangerous being I had children in my car.. I struggled to get my car home. The faults my car was now showing Wass even worse than before garage had carried out any work on my car its basically undrivable now. The next morning, I contacted the garage who had done the work on my car, the guy I spoke with was very rude. I explained what N had happened again and he told me what do I want him to do about it and hung up the phone on me. I then contacted service 4 service to explain what had just occurred and happened.. It was arranged for me to take my car down for 12 o clock to the n g autos who had just hung up on me. I am very angry with how I've been treated and disregard as a customer who has paid a lot of money, the time I've been without my car has also cost me lots of money financially and caused myself and family much unneeded stress and worry. I took my car down for 12 o clock as agreed with service 4 service. Again when I arrived at n g autos guy Wass rude to me in the presence of my son. I left my car with them and returned in a hour.. I then entered n g autos. A different guy from who I had been dealing with came to counter and said the new fault issue has nott been caused by work they have carried out. Didn't give me a explanation as to what is wrong with my car or what faults where showing price of repair or anything, He told me they want nothing more to do with my vehicle and actually grinned at me and shut the door in my face. I truly couldn't believe it. I am now left over a thousand pounds out of pocket I have suffered badly financially as a result of being without my vehicle for aa number of weeks. Andd the car is in a far worse state than before I contacted service 4 service... I contacted service 4 service and spoke with agent I had spoken to earlier and he told me they are not willing to do no more with my car also. So now I am left financially hit without my car which I've paid a absolute fortune to put right. DO NOT USE THESE COMPANIES CROOKS”

Helpful Report

Posted 6 years ago

“Booked my first service which should have cost me £200 maximum, ended up charging me £290 inc VAT which is £100 more than my Peugeot dealership. I wont ever make that mistake again. Charged me £89.80 plus VAT to change a pollen filter which should have been part of a full service package. Absolutely disgusting.”

Helpful Report

Posted 6 years ago

“Booked and paid for a service with car to be collected on a Friday morning but was advised by text on Thursday evening that they couldn't fulfill the booking and they had rescheduled it for following Tuesday which I replied was not suitable. I couldn't get through on phone all day to request a refund of £97.97 but eventually a Jason Howell replied to email saying refund had been raised but could take up to 14 days. 21 days later still no refund. Avoid this utter shower at all costs, they used to be reasonable but my feeling now is that they are in some of trouble especially seeing all the negative reviews, many in my situation.”

Helpful Report

Posted 6 years ago

“This review is basically to stop anyone who reads it using this company. Service stop is a scam bag company Booked and paid £134 for a full service and MOT, received an email stating that the car would be picked up between 8 am and 10 am on the 10th - this was a no show. Telephoned and they picked up after 45 mins of ringing, girl blamed the "bad" garage and rebooked for the next day. I noticed this time the email confirmation said I may get a £25 charge for "special oils" - the only special oils I pay for are on the hands of my sports therapist! So next day same thing - no show! I tried to cancel via the email and noticed that I cannot cancel on the same day of work! At 2 pm a guy rang to say the garage was on its way, again blaming the garage. At 5 pm I get a call saying that the car had failed its MOT on the exhaust bracket and required a new exhaust. So by now I had read the many horrifying reviews and told the agent that I wanted my car back as was my right to take it to an independent garage and get the repairs done. At this point, he became belligerent telling me I couldn't have my car as they had all gone home and that I needed to pay for special oils. told him there would be not one more penny coming to him and ended the call. As I had read that Service stop charge triple what the garage estimate and they tell the garages to do the work even if you say you won't pay. So I telephoned the garage to state that I did not give permission for Service stop to initiate work on my behalf. The next day I telephoned the Garage (only had their name from the pick-up man) and demanded my car back. I asked had it been serviced and they said it had an oil change?? The upshot is I took my car to an independent garage who said the exhaust is fine, maybe next year, and the bracket should have been an advisory, not a fail (that part is on the garage) and I have an oil change which is not even a partial service. get what you pay for! Please don't use them they are scam artists and bullies who use the same pattern with each sale!! If you have already paid tell them you want your car back to do your own repairs!! I have reported Service stop to both the trading standards and watchdog, please do the same”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Servicing Stop Reviews

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