Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.86

1.9 Rating 3,613 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,613 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful and scam company! DO NOT USE!! They are quick to take your money, asking you to pay in advance a few times when booking. Quick enough to call and confirm the booking, including the date and pick up address. They did not show up to service my car and I later picked up a voicemail saying they had no availability on that’s date so would look to rebook it in. As if this isn’t bad enough, I didn’t hear from them then contacted them to find out what was going on. They had rebooked my car in for a date nearly three weeks later without even speaking to me! I asked for a refund as I said I didn’t trust a company with such poor customer service but was refunded less than I paid. When I contacted them again, they said that it is in their terms and conditions that there is a £25 charge for refunds???!!!! How on earth does this work when the only reason I asked for a refund was because THEY DIDNT DO THE SERVICE I BOOKED AND PAID FOR?? Add to insult how rude the customer service assistant was, the fact that the only way to contact them is a live web chat that the assistant ended on me whilst I was trying to ask for contact details, and a non-responsive email address you can send your concerns to. I will be contacting the trading ombudsman regarding this, I know it is only £25 but the principal and service is verging on fraudulent! AVOID AT ALL COSTS”

Helpful Report

Posted 3 years ago

“They pocketed£150 of £250 I paid for service, my car was half done now they won't take my calls, my car is still smoking real bad”

Helpful Report

Posted 3 years ago

“I paid when booking. Nobody turned up. They stated they had emailed me the day before as the phone number was wrong on the form. Their email had gone into my spam box. I waited in on the morning and nobody arrived to collect the car. They have promised to refund the £119 fee within 7-10 working days minus £25 booking fee. Please don't use them.”

Helpful Report

Posted 3 years ago

“Booked 4weeks in advance I had a text message the evening before to say they will be ringing shortly to arrange They did not ring Hah another text message the next morning it said the same thing Still no pick up so I rang them and they said that the garage was so busy they could not do the job for at least another 2 weeks therefore I asked for my money back The treatment I had was very unprofessional please I urge you all not to use this company”

Helpful Report

Posted 3 years ago

“Where do I start.... First I booked online and paid, thrycyhen cancelled my booking until 5 days later. They arrived and collected my car at 09.30am. I failed the MOT, SS rand me at 5pm and said it was cost 500 to fix and release the car. Told them where to go and funded car back. Telephoned them 10 times in the following hour.... no further information given. Car idd not arrive back until 2 days later. Only returned because I had to contact the garage myself. SD made no contact no apologies, NOTHING! I am a nurse and was unable to work for 2 days due to having no car. Refund refused, service not completed fully and car passed its MOT at another garage. This company is disgusting! It's caused so much stress and anxiety. DO NOT USE!”

Helpful Report

Posted 3 years ago

“This company try’s to charge you for things that are not needed. DO NOT USE”

Helpful Report

Posted 3 years ago

“Scam not good company”

Helpful Report

Posted 3 years ago

“Absolutely a rip off tried to charge me £600 + the £114 for a service ....told them I would not pay that very rude customer service & I would not recommend them atoll”

Helpful Report

Posted 3 years ago

“Terrible service, they got everything wrong, don't use this company.”

Helpful Report

Posted 3 years ago

“SCAM..SCAM..SCAM DO NOT USE THIS COMPANY”

Helpful Report

Posted 3 years ago

“No communication no contact number. still waiting for car, gone 7pm rang garage who is partially to blame.wasnt told which garage but pickup left a card.after a 20 minute dispute I demanded my car back & put phone down. An aragant person rang me from the company being very verbally aggressive & then put phone down on me. Long story short don't touch them with a barjpole. Big diserpointment.”

Helpful Report

Posted 3 years ago

“Saw and online offering 60% off which I thought sounded good. Put my car details in saw quote and thought it was a good deal. Made my online booking. Paid upfront as the offer extra 20%off , Booked beginning of month , paid in full around the 09th September Received a call from their mobile number confirming 2 days before car due in had to be cancelled , couldn't find garage would be another 2-3 weeks my MOT ran out on 29th { MOT & Service booked } Late notification and had to wait 14 days for money to be refunded ( Not Good Service ) Booking Reference: 1460510 Service Type: Full Service Service Date: 26/9/2022 Enquiry Made: 02 September 2022 @ 9:07 *Price of service, does not include potential advisory work recommended during service which will incur additional charges; see service schedule for items included. Discounts from current Servicing Stop special offers, sales or promotions automatically applied to listed price. See Terms & Conditions for details. All prices exclude a minimum environmental surcharge fee of £7.99 + VAT or a 2% fee levied on the total final bill (whichever is greater). For more information visit Environmental Surcharge page on website. Fluid top up if required will be charged at a one-off fee of £5.99 + VAT which will be added to your final bill. Upon inspection of the vehicle we may find that additional work, including Special Oils (set price of £24.99 + VAT) Air Filter (set price of £12.50 + VAT) or Spark Plugs (to be quoted on the day) need to be carried out and we will therefore contact you by telephone to advise you accordingly. Please note, we will not carry out any additional work without your authorisation. Vehicle type: car Make: RENAULT Model: KADJAR Fuel Type: Petrol”

Helpful Report

Posted 3 years ago

“They will quote a price for servicing later they will you have a lot of fault and some of them you need to change urgently otherwise it's unsafe even if you bring them a brand new car”

Helpful Report

Posted 3 years ago

“I just used them yesterday for the first time and will say the last time for a Service and MOT. How it panned out. Saw and online offering 60% off which I thought sounded good. Put my car details in saw quote and thought it was a good deal. Made my online booking. Paid upfront as the offere extra 20%off Received a call literally a second later from someone calling from a mobile number confirming booking and explained the price , process etc. Claim on website: a FREE nationwide collection is arranged from your home or work between 8am and 10am. Fact: Received a call 08:30 on the day from someone saying my car will be collected between 10 and 11am. Actually car was collected 11:30! My car wasn't returned until almost 7pm after me calling countless times directly to the garage as impossible to speak to anyone at Servicing Stop only online chat who were not really interested in my concern. Eventually SS called me after 6pm saying they recommend engine oil flush, brake fluid change, and something else I can't recall now but that was for £260. I questioned it and declined. The told I needed to pay an additional £29 for "special oil" before my car can be returned and I felt quite intimidated. I begrudgingly paid it and 5 minutes later garage called to say my car will be returned in 15 minutes. Car returned, driver said nothing was wrong with my car and SS always look for extra costs! That's the short version of my case. All I can say is my experience was terrible actually worse than I would of expected. My advice is shop around first and avoid this place as the are far from transparent with customers and actually have zero customer service.”

Helpful Report

Posted 3 years ago

“i booked a service and mot with them they give me time and date and took my money didnt brother to let me know no one came and pick my vehicle toallly time waster company done not trust them .”

Helpful Report

Posted 3 years ago

“Booked mot and service. Collection was confirmed the day before by text. No one collected car. No call or apology. Awaiting refund”

Helpful Report

Posted 3 years ago

“Won't bore you with all details .for mot and service they tried to charge me £1300 when the garage that did the work charged them approx £400 .. I took their bill to other garages to view by which they were horrified .. I couldn't afford to pay it so they locked it up for 8 days I didn't have my car..Had to get taxis to drop off wigs to clients with cancer..This whole experience made me feel really ill .After many emails and phone calls to them and others I phoned the newspaper who sorted it out for me . Anyone in the same position I urge you to let people know about this company spread the word how bad they are ... .”

Helpful Report

Posted 3 years ago

“I have been ripped off by this company and I am willing to take them to court , get the police involved and my bank’s fraud team as I consider it financial deceit. I am creating a WhatsApp group for other victims. 07939970111, my name is Valeria. My goal in life will be to close down this company and get my money back!”

Helpful Report

Posted 3 years ago

“Please trust the reviews and do not use. They are criminals. I don't have time to write out all that happened here but let the following bullet points suffice. For referenc my car was in for mot and full service. - I was called on the day and advised/quoted for - tracking rod changed £367.72 , oil replacement £24.99, brake fluid flush £139.99 and recommended an engine flush and fuel treatment at £100. This is all pre vat. - I called some other garages. They said they'd do the tracking rod for £50 Inc vat, brake fluid they'd take a look at but wouldn't be more than £30, oil shouldn't cost that as part of a service and the treatments were upsell. In fact the other garages were incredulous at what I was quoted. - I went back to servicing stop. Said I just wanted my car back. Initially the operator said I couldn't have my car delivered as it had failed mot. And pressured for the work. I found out this is a lie, it was not a dangerous fail so this was untrue. Ended the call saying they'd 'speak to the garage'. - after this point I could not get through all day. I had my calls cancelled and hung up on. I did not know where my car was and was preparing to call police. - 6pm my car arrives. Guy dropping it had apparently demanded ss release my car as he needed his own which was parked at my place - he worked for the actuall garage. Asked why I didn't go ahead with repairs. I mentioned price. And here's where it gets fun.... According to the guy, and invoice I was later supplied with, The garage was told to only do a basic oil and filter change and mot. Nothing else, no recommendations for flush, oil or anything. And they didn't do what was paid for, the full service! What's more, the garage was going to do the fix for £50. Let that sink in. Under a 7th of the price quoted by ss. With them pocketing the extra 310. So to list the crimes of service: - prices inflated as much as 7x industry standard - upselling for products not required - not doing the task paid for - not responding to calls or complaints - holding my car 'hostage', and pressuring. Everyone involved should be brought to criminal charges. Don't risk it. Would be interested in raising charges if anyone else has something going.”

Helpful Report

Posted 3 years ago

“run away from this company. they are thieves take your money and do nothing. I paid £120 they didn't do the service and they don't respond to emails”

Helpful Report

Posted 3 years ago

Servicing Stop is rated 1.9 based on 3,613 reviews