Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.86

1.9 Rating 3,613 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,613 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible. Took my money then cancelled my booking. Waited 2 weeks for a refund but it was £30 short. Impossible to contact by phone and online chat doesn't work. AVOID AT ALL COSTS!!!!!!”

Helpful Report

Posted 3 years ago

“The whole business model is a scam. Avoid at all costs. Wanted to charge me £800 claiming all sorts wrong with vehicle which was obviously lies as the car had just passed its MOT!!!! AVOID AVOID.”

Helpful Report

Posted 3 years ago

“These people are scammers. Yesterday they tried to scam £hundreds out of me for a blocked screenwash pump! I refused, and they decided to hurt me by hiding my car. Every avenue of contact was tried. No response! I missed a meeting, and couldn't get out to a funeral today, because I am at home expecting the car to arrive. It isn't coming. So now I need to get my brothers to go to where its tracked , and remove it! I have never been so angry in all my life. I need a refund and an explanation as to how this can happen to so many people, and still they're advertising as if they're amazing. To this moment, the car is stationary... I know its not coming back, but all hell will break loose today!”

Helpful Report

Posted 3 years ago

“Would put no stars. Just a scam DO NOT USE”

Helpful Report

Posted 3 years ago

“do not use them they are a scam”

Helpful Report

Posted 3 years ago

“Do not use this company. After having paid GBP 126.00 upfront in good faith on a so called 'Black Friday' deal . My car was neither picked up for the pre-paid full service and MOT. They have refused to acknowledge my numerous emails requesting a full refund, and there is no service capability to contact a representative via phone. Even after one of their operational team advised myself that a refund would be paid within 3-5 days. No refund to date.”

Helpful Report

Posted 3 years ago

“Never turned up, no phone call no contact at all. This is a dodgy company and should be closed down. They are cheats and thieves, NEVER USE THIS COMPANY”

Helpful Report

Posted 3 years ago

“AVOID SERVICING STOP AT ALL COSTS - VERY POOR CUSTOMER SERVICE. POOR COMMUNICATION. £700 WORSE OFF. FAILED TO DELIVER MY CAR BACK ON SAME DAY, OR INFORM ME, LEAVING ME STRANDED AT WORK - DO NOT TRUST THIS COMPANY.”

Helpful Report

Posted 3 years ago

“I had very bad experience with the company I have booked my car for a service but unfortunately not any person arrived on the date and I paid in front the full amount of the service including the mot and I tried to email the company requesting the full refund but for several emails they refunded less amount pls be careful as what I find it’s big scam”

Helpful Report

Posted 3 years ago

“They cancelled my pick up twice, 2nd one was 2 hours after it was meant to be picked up after I chased. There is no way of contacting them apart from the web chat which has a massive waiting list. I wouldn't be surprised if this was a scam.”

Helpful Report

Posted 3 years ago

“Two months after our service WASN’T carried out by a garage contracted by Service Stop we are still waiting for a refund of the nearly £200 paid. They changed the booking and we handed over our car on the basis that we had to have it back that day. Fast forward to THE NEXT MORNING and an encounter with an aggressive garage owner who hadn’t don’t the work and didn’t want to hand over the vehicle. Every effort to get the money back has failed”

Helpful Report

Posted 3 years ago

“I had the worst experience ever, I booked for a service the car was picked up I thought great! Then got the call with scary added quote’s. I felt I was held to ransom, paid the money got my car back the next day only to find my service light still on. I had no receipt of work carried out. I messaged customer service was held in a queue got so frustrated and couldn’t speak to any one. Three days later I got a message say I should drive my car t the garage to get my book stamped and ask about the engine light! I payed £575 I asked the garage for a copy of work carried out on the report it had a checklist and everything was ticked including book being stamped. It made me question if this was wrong did they do the work and to what standard, I have asked for half the money back based on this and having to take time off work to do this myself, the stress I went through ! Customer service said it would take two weeks to look into and offered me £20”

Helpful Report

Posted 3 years ago

“My vehicle was meant to be collected Wednesday 9th with an mot and service, unfortunately the garage only goes and cancelled my car on the day of it?!? Really unprofessional and unsatisfactory. I took the day off work for this. I need the car MOT and serviced as my mot had a day to sun out!!!! No number to call service stop to arrange this??? I needed my car rebooked. Absolute shambles. Then I’ve decided to cancel the booking as the garage couldn’t look at my car till Monday which is to late. Still waiting for a refund. After reading the reviews I don’t think I’ll be getting my refund. I then spoke to someone and cancelled it with them but no confirmation email on refund???????!!!!!! Still waiting for the refund!!! Stay away for this absolute shamble of a company!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Pretty amateur service - I booked twice, and twice no one showed up to pick up my car. The company is responsive online, but doesn't seem to have any way of ensuring their garages actually do the service. Terrible. Don't recommend.”

Helpful Report

Posted 3 years ago

“This company is awful! Don't get sucked in by price as once they have your vehicle they add on extras and this is where they catch you. They promise to return the car same day and didn't, then the following morning and didn't. Unprofessional Cowboys!! You'll regret using this company, the reviews speak for themselves. I only wish I'd read the reviews before I booked a service”

Helpful Report

Posted 3 years ago

“Awful experience, we booked in 2 cars but only realised after we paid the garage was over 60 miles away - they tried the usual upping of work costing over £800, none was required - delayed the return by 2 days then when we checked the mileage both cars were different and did not match the mileage to the garage and back - they denied any wrong doing but there was clearly something not right - absolute rubbish, would never use again”

Helpful Report

Posted 3 years ago

“what a load of scammers worst company i have ever have to deal with they should be shut down and all put in jail for what they are doing really bad company how can a company like this is lowed to operate this way i do not now £1,619.88 for parts i d,nt need i did not pay took my car back wish take two days to get back took it to my local garage past mot no problem what a load of thiefs they should all be shot”

Helpful Report

Posted 3 years ago

“This car service is DANGEROUS. Have a look at the email I wrote to their customer service. Mind you, we still paid £100+ for it.... Hello, Consider this my formal complaint submission. A few days ago, I got my car serviced by one of your branches in Nottingham. From the beginning, the customer service was abysmal. Poor contact details, waiting forever to get a hold of a representative, they barely let me speak and hung up immediately. Once the car finally came back, I thought ‘that’s it, never using them again’, the service was nowhere near where it needed to be – it did not inspire trust, confidence or professionalism. A few days later, on the first time my partner and I take the car out (we both work from home and do not use the car during the week), and after an hour of driving, the bonnet was steaming aggressively. Luckily, we made it to our destination right on time. After opening the bonnet, we see oil splattered EVERYWHERE. The oil cap is nowhere to be found. The engine, wiring, EVERYTHING is drenched in oil and VERY HOT. Our mechanic friend to whom we were driving coincidentally to, told us that if we had been driving along for another 10 minutes, things could have taken a turn for the worst…. We had to PAY to get a new oil cap and oil (mind you, this is the ONLY service we had taken from you) and spent the next few hours cleaning the oil from the car. This service, A CAR SERVICING SERVICE, is completely unacceptable. We had read the horror stories in the reviews (after we let the car go to some god forsaken garage) and got very nervous. I never thought this would happen though. Either your staff is completely incompetent at what is supposed to be their job or your professional ethos is corruptible, which one is it? Please note that I have now submitted a complaint to Trading Standards via Citizens Advice. I will encourage others to do so as well. If this is the standard to which you are doing business, it is not only an inconvenience but it is reckless and DANGEROUS. I have plenty of time to complete any paperwork to follow up on this matter to ensure that at the very least, consumers and the appropriate institutions are aware that the jobs done at Servicing Stop endanger their customers and keep it on file. In addition, your website preys on customers who do not read through carefully and they wanted to charge us for NEXT YEAR'S SERVICE DESPITE US EXPLICITLY PRESSING THE 'NO, THANK YOU' BUTTON. This 'business' is a scam and you should be ashamed of yourselves.”

Helpful Report

Posted 3 years ago

“Total scam Lures you in with cheap prices only to hold your car hostage. Pressures you to spend hundreds more for work you do need or want. Threatens to keep the car unless you pay. Ridiculous Will contact police”

Helpful Report

Posted 3 years ago

“Unfortunately during a weak and stressful moment I took these blackmailers offer and committed to a service. Was quoted £98 for a full service accepted then was hassled with pay upfront and get 20% off, as I say I was in a vulnerable situation and paid but didn’t check the amount which turned out to be £95? Looking back at the numerous emails texts I was receiving they had added a load of extras without my permission. I kept getting emails to save a tel number as they would ring re collection of my car. They didn’t, instead a driver came and collected the car. I was a bit dubious and got the details of the garage. The only reason I let the car go and at least I had a reference. About 2 hours later I got a snooty call saying that I need to pay another £800 plus for work that needed doing! I then realised I’d made a terrible mistake as my head was a bit clearer. After being told if I didn’t pay for the oil they would keep my car! I phoned the contact at the garage who were very helpful stating that the work wasn’t at all necessary but they said if I called the criminals back and agreed to the oil extra they’d release my car. So after paying another £27 for a so called special oil I eventually got my car back. In reflection and after checking the car over myself half of what should have been included on a full service had not been done. Air filter hadn’t even been cleaned, I’ve always got a new filter on a full service etc etc. oh well lesson learnt, my only advice is steer well clear from them! Wish I had.”

Helpful Report

Posted 3 years ago

Servicing Stop is rated 1.9 based on 3,613 reviews