Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.90

1.9 Rating 3,449 Reviews

22 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,449 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a service. They asked me to pre pay, which I did. Then they cancelled. I asked for my money back and received a message to say stop trying to call them. I never got my money back, it’s a scam.”

Helpful Report

Posted 6 months ago

“Did a service with Servicing Stop paid for the service in full, but now noticed they have used by credit card which I used to pay for the service to take £25 a month. They have taken 3 payments of £25. Cannot seem to talk to a human. Will be fighting to get mu money back. DO NOT USE THEM !!!!!!!!”

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Posted 6 months ago

“Scam big scam Avoid them at all cost”

Helpful Report

Posted 6 months ago

“Absolutely ridiculous, they find things wrong with your vehicle that don't need addressing/fixing and then charge you double. Our vehicle was delivered in a worse state, than when it was picked up. Customer service takes between 5 and 7 days to respond, so we haven't had a working vehicle for over a week (over the Christmas period). We ended up taking it to a reputable garage and paying even more money out. Please read all the other negative reviews of this company, before making the same mistake we did.”

Helpful Report

Posted 6 months ago

“Service Stop nightmare I will never recommend or use this company again do not get this led by cheaper prices over the Internet, I paid in advance because they offered me an extra £25 discount so I paid on the Monday and they picked my car up on the Thursday When my car was booked in for an MOT in a service it is an electrical car and IPace which doesn't need much of a service to be honest but I thought £200 was a good price. Nothing to do with the garage that they refuse to give me back my car till they got confirmation of payment payment was made on the Monday the money left my account and reached Servise Stop's account, even though they said they did not receive payment and would not release the car after three hours calling my bank and calling them they finally admitted yes we have now found it with no apology whatsoever they returned my car at 6:30 in the evening I have since requested an invoice that I have serviced my car and payment both from the garage claiming that Service Stop will send me the invoice and they have never done. My recommendation is Never to use that company and to go to a local garage you will never be treated like that. David M 🤦‍♂️- In Manchester -🤦‍♂️”

Helpful Report

Posted 6 months ago

“Paid on internet for a service, then I was told payment had not gone through and was charged again with no discounts . Be aware . Scam . Emailed several times with no response .”

Helpful Report

Posted 6 months ago

“19 year old daughters car went into the enfield branch for a service and MOT. 125 dfor the service and 25 for the MOT. Received a call to say the MOT repair work was 2499 pounds! They listed a great long list of items that have nothing to do with an MOT. After numerous phone calls back and forth where they had my daughter in tears due to pressuring her to commit to the 2500, and then hung up on her when she said she wanted to check with her dad. I called them and go the same abusive response. After finally getting through to someone nice, it was confirm that actually the only work needed to pass the MOT was 650 pounds. We agreed and they proceeded. Upon return of the car they left an MOT fail certificate in the car! Upon calling them thy had used the 650 authorised spend (against the MOT repairs) on all the other non required items! This pace is a scam, luckily the phone call was recorded so off to trading standard we go! This was clearly targeted abuse towards a 19 year sold girl who does not understand the mechanics of cars. Incidentally the cost of MOT fix was 250 at a reputable garage.”

Helpful Report

Posted 6 months ago

“Scam!!! Beware. They collect your car and hold it hostage until an extorsionate bill is paid. Charged £405 for cleaning headlughts and brake fluid change, one hour labour at most. Trading standards now taking up the case for me.....avoid”

Helpful Report

Posted 6 months ago

“Shocking. Don't even bother. They are a scam!”

Helpful Report

Posted 6 months ago

“Fault happened within 12 months of being fixed. Can’t get through to customer service to try resolve is I’m within warranty. Live chat is a robot. So I wouldn’t even bother with it.”

Helpful Report

Posted 7 months ago

“Booked a full service and paid upfront. No one turned up to pick up the car within the stated time slot. Impossible to contact Servicing Stop by phone as phone set on the loop with message " service stop tried to contact you and will try again soon. No record of any missed calls on my phone. Tried to call 8 times without success. After sending the servicing stop an email informing them that I will initiate a dispute and contact trading standards, money was refunded.”

Helpful Report

Posted 7 months ago

“Signed me up to a membership service without my knowledge. £25 a month for nothing. When I emailed them to ask what it was about they didn't even reply to me.”

Helpful Report

Posted 7 months ago

“They charge me in total more than 670gdp Which was only changing the brake fluid pollen filter and diagnostic. I didn't pay through it but they have done their job and take my money. I told them I don't want to pay since they did the job before I placed the payment then t They said that they will keep the car until I pay. I will report this to dispute to the police tomorrow with this charge and the service Brake fluid is 50pound in Kiwi just be aware of Double the price.”

Helpful Report

Posted 7 months ago

“Took my money quickly enough and then sent me over 20 messages to book a service i had already booked. After the service they tried quite forcefully to make me add extra work that didn't need to be completed. When i told them that i would absolutely not be paying extra, they gave up, continued sending me messages and then took £25 for a premium service i did not sign up to. When i requested a refund, they stated that the T&C's clearly stated that there would be no refund!”

Helpful Report

Posted 7 months ago

“Over charged and terrible service. Try to tell you your car needs 1000 pounds of work to keep it safe although it passed its mot. Then 1 month later took 25 pound out of my account for a premium membership that I never signed up for a complete scam Avoid at all costs.”

Helpful Report

Posted 7 months ago

“Avoid this company at all costs. They only exist to ramp up costs to the customer. They are impossible to get hold of, have terrible customer service and will cost you double what it normally would. Contact your local garage directly, they will thank you for it and hopefully this terrible company will eventually go under.”

Helpful Report

Posted 7 months ago

“Scam more or less held me to ransom and didn't do all the work I payed lots for AVOID”

Helpful Report

Posted 7 months ago

“Similar experience as previous reviewer. Lots of pressure and scare stories to do unnecessary jobs on what should be a straight forward service so requested the car to be returned. Garage refused to speak to me - told me to go through Servicestop (clearly not the first time he's been caught in this situation) who wouldn't answer phone and the voicemail of the chap who called me was full. To make it worse I saw on my statement that they'd started taking £25 pm for a premium service I'd been misled to agree to somewhere. Currently fighting to get that back”

Helpful Report

Posted 7 months ago

“Do not use this company. They operate in a fraudulent way. I booked a service and MOT for a fixed price. I was called at the end of the day with a long list of items that had been undertaken - at no stage had I been called for authorisation. I was put under pressure to pay to ensure my car would be returned same day. When I called the garage to arrange return of the car, they were just starting the list of work I had been told was completed. Servicing Stop had lied and told me the work was completed then called the garage to tell them to do the work. Several items were completely unjustified e.g. engine flush at 15k miles when this wouldn't be needed until at least double the number of miles. Windscreen wipe replacment charged at almost £50. I am trying to get a partial refund but they are ignoring all my messages. Total bill was £700 . Do not use this company - go to the garage directly.”

Helpful Report

Posted 7 months ago

“Waiting for refund as I paid upfront booked car in, then they changed my booking to a completely different date absolutely disgusting service and (Do not pay upfront) whatever you do as it's a really a untrustworthy setup, needs a private investigator or Trading Standards to look into these types of business on line as the customer is always right.”

Helpful Report

Posted 7 months ago

Servicing Stop is rated 1.9 based on 3,449 reviews