Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,079 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would highly recommend Scrivens in every way. From the moment you walk through the door where you are greeted with such friendly staff who are attentive, courteous, polite, and respectful. The eye test is carried out in a comfortable room, and the Optician talks you through every stage of the test. I can’t recommend the Weymouth team enough because they really do look after you. You can walk away knowing they have your needs covered, and nothing is too much trouble.”

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(Weymouth) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Very helpful, friendly staff who took the time to make sure every aspect of my eye test was covered. Excellent service.”

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Posted 1 year ago

Thank you for your wonderful review!

Posted 1 year ago

“had eye appointment at Scrivens in Newark. Jasmina was very efficient explaining everything she was doing putting me at ease. I was given a prescription without the embarrassment of asking for one but suggested I wait a year before renewing my glasses owing to a cataract starting to form over my left eye which will need removing in about a year. These people aren't at all pushy which is appreciated when on a low income. Would recommend.”

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(Newark) - Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Great service from the Winton branch of Scrivens - Daniel was courteous, knowledgeable and extremely helpful. Not only did I get my new glasses, which are perfect, I got a great clean up of the old ones too! Strongly recommend them.”

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(Winton) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Winton.

Posted 1 year ago

“I’ve been a customer of Scrivens Witney for over 25 years - always great service and helpful friendly staff. Jen the branch manager and the other staff do a great job 😊 Andy”

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(Witney) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Moved into Norwich last year. Both my wife and I have had excellent personal service from Shaun and the team at Upper St Giles St for our eye tests, glasses and contact lenses. The communication, welcome and service have been impeccable. On Monday I had an audiology appointment with Meghan. She was fantastic. I have the standard NHS hearing aids yet she spent over an hour with me, carrying out tests and re-setting up the aids. What a difference! Thank you to her and to all the team”

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(Norwich Upper St Giles) - Posted 1 year ago

Thank you for your wonderful review!

Posted 1 year ago

“Fantastic team at hagley rd branch. Make you feel very comfortable, lovely girls.”

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(Quinton) - Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Last minute appt at Rotherham branch today needed glasses sorting as soon as possible excellent service and really friendly atmosphere optician Robert was fab really chatty knowledgeable guy”

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(Rotherham) - Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“I am very happy with the service I receive at the Sutton Coldfield branch. The contact lens lady is always very good and couldn’t be more helpful. My gas permeable lens was uncomfortable so I had the fit adjusted and also given a two week trial with a soft lens to see if it would suit me better. I also purchased new glasses and Maxine who dealt with me was really helpful and went through all the different options with regard to which frames would suit me best. Would highly recommended Scrivens for either contact lenses or glasses.”

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(Sutton Coldfield) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Sutton Coldfield.

Posted 1 year ago

“I recently attended your branch at 87 Upper St Giles Street, Norwich, Norfolk, NR2 1AB after having problems with my NHS Hearing Aids. I found that even with the volume on full I was constantly having to say “Excuse me or Pardon “ and turning he TV level up. I was seen by your lady (I believe her name is Hanna ) and surprised at the professional way she investigated my hearing problems, I thought they would just turn the volume up but she when in to depth with a hearing test etc. The end result is I can now hear much clearer and feel I have got my life back, so thank you Hanna you are a credit to Scrivens.”

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(Norwich Upper St Giles) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Excellent service can't fault the staff looked after really well”

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Posted 1 year ago

Thank you for your wonderful review!

Posted 1 year ago

“Extremely helpful staff, nothing is too much trouble, the staff very kind,”

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Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“I was in the Altrincham branch this afternoon and received excellent service from very friendly and efficient staff. Thank you!”

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(Altrincham) - Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Scrivens in Market Deeping has the most amazing customer service. Nothing is too much trouble for any of the staff who are each polite, friendly, caring and have great ideas about what suits each customer.”

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(Market Deeping) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Market Deeping.

Posted 1 year ago

“A very efficient, friendly service. Made every stage of process easy.”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“I have just been to Scrivens in Havant. All staff are fantastic and can’t recommend highly enough. Thank you”

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(Havant) - Posted 1 year ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“Very through and understanding excellent service and amazing help from Donna the Manager at lymington branch”

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(Lymington) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Lymington.

Posted 1 year ago

“Fantastic service throughout Emma was superb and Muhammad was excellent , helped me out so much. There customer service is brilliant 10 / 10 .”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“I visited the Kingstanding branch again to day and received the same friendly and professional service. So if you want the best forget the rest, Scrivens is the one for you”

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(Kingstanding) - Posted 1 year ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“Really impressed with treatment, staff were really knowledgeable and helpful thanks”

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Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,079 reviews