Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,076 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer experience at our Crewe Branch with eye test. The staff were 5 Star. Well Done the customer was "Coloured Happy".”

Helpful Report

(Crewe) - Posted 3 years ago

Hi Geoff & Sarah, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“I've just had my eyes tested with Caroline Helmsley at the stamford branch. Honestly this is by far the best eye test I've ever had. She explained everything to me clearly before proceeding any examination. She made me feel very comfortable and answered any questions I may have. Fantastic service. Thanks”

Helpful Report

(Stamford) - Posted 3 years ago

Hi Amber, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“My existing hearing aids were over 6 years old. Despite trying they could not be adjusted to an acceptable level. I was shown a selection of replacement models with excellent information on each with no pressure to buy. I returned after deciding to renew and had a couple of choices. After very patient explanations the choice was made. On picking them up and being given help to understand its features the change was incredible. I cannot thank Jolanto Baines from Midsomer Norton enough for her knowledge and patience. Incidentally all the staff were friendly and upbeat.”

Helpful Report

(Midsomer Norton) - Posted 3 years ago

Hi Jerry, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Midsomer Norton.

Posted 3 years ago

“I had my eyes tested today at Newark today. For reasons I don’t really understand I hate having my eyes examined. The understanding and care I received were exemplary. Thank you to all your staff who saw me.”

Helpful Report

(Newark) - Posted 3 years ago

Hi Charles, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Went to Scrivens in Swadlincote today. I had the most helpful and caring staff, from the receptionist Sarah when I entered, to Natasha who got my hearing aids sorted via a very prompt and caring audiologist. Thankyou.”

Helpful Report

(Swadlincote) - Posted 3 years ago

Hi Judith, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Wimborne Branch/Amazing - saved my sight! Thank you for picking up sight loss and potential retinal detachment af my recent visit and referring me to hospital. It was a detachment and apparently if left a few days longer central vision would have been lost. You are amazing as this was missed by an NHS consultant who said the dark patch would clear!!! Thank you so much to the Canadian optician and the lady who carried out the sight test. David”

Helpful Report

(Wimborne) - Posted 3 years ago

Hi David, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“1st pair were not what i was looking for, possibly my fault, but they changed them for free and i was very happy with the results, the staff are very polite and professional.”

Helpful Report

Posted 3 years ago

Hi Neil, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“I just had a wonderful experience at Scrivens in Enfield at Palace Gardens. My glasses broke and I looked around for the most “family orientated” looking shop. The two young ladies were very attentive and helpful. More importantly they were extremely polite. I wasn’t charged and they were happy to help me. A real 5 star experience ***** Thank you Chloe and Shannon 10/10 Best wishes Kevin Sommelier (Hakkasan Hanway Place)”

Helpful Report

(Enfield) - Posted 3 years ago

Hi Kevin, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Having used Scrivens Opticians Feltham for many years I have always found all the staff very helpful and patient, willing to make sure my glasses are correctly fitted particularly as I always have verifocal lenses. Nothing is too much trouble for them. They inspire confidence knowing that they really care. Thank you.”

Helpful Report

(Feltham) - Posted 3 years ago

Hi Maureen, thank you for your wonderful review!

Posted 3 years ago

“Very helpful staff in Scrivens, Colchester, Essex.”

Helpful Report

(Colchester) - Posted 3 years ago

Hi Christine, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Colchester.

Posted 3 years ago

“excellent service, highly recommended”

Helpful Report

Posted 3 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“They brought my confidence back”

Helpful Report

Posted 3 years ago

Hi Jeffrey, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“I attended the Ashby De La Zouch branch on Market Street on 17/04/23 and on entering was spoken to with no delay. I went into the hearing test/equipment room and the female audiologist was friendly - detailed - attentive and provided me with my needs having raised questions which resulted in a speedy fitting of the free hearing aids. The visit was as near perfect as could be and was above my expectations.”

Helpful Report

(Ashby De La Zouch) - Posted 3 years ago

Hi Geoffery, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Had a very good hearing test at Aldridge shop very efficient everything was explained, very understanding and answered any question I asked. Absolutely delighted with test and hearing aids. Can fully recommend.”

Helpful Report

(Aldridge) - Posted 3 years ago

Hi Valerie, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“I want to thank all of your team at 262 High Road, Leyton. To Tracey, Jo and Fouad, you are special and you really went out of your way for me in helping me with my hearing aids. It is all still a bit new for me so your support and reassurance has been so very much appreciated. What a credit and what great ambassadors you are for the Scrivens name. Bless everyone one of you.”

Helpful Report

(Leyton High Road) - Posted 3 years ago

Hi Peter, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Leyton.

Posted 3 years ago

“I was very impressed with the professional service I received from Mr Vinay Chouchan, Hearing Audiologist at 1 Union Rd, Shirley, solihull, also all the staff were so friendly and helpful. Thank you.”

Helpful Report

(Shirley Union Road) - Posted 3 years ago

Hi Stella, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Excellent service for both my husband and myself recently. Staff very friendly, helpful and knowledgeable. Good choices of specs at reasonable price. Husband's eye problem received an immediate refferal by the optician, such that he has an appointment at the hospital next week. Similarly, we'll done NHS for quick response.”

Helpful Report

Posted 3 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Both Louise and Stewart’s care and compassion towards their clients is the very best one could ever hope for so thanks to both of you for your support and patience. Best Regards Paul.”

Helpful Report

Posted 3 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“The staff at the branches ( Corporation Street and Kings Heath) I attend are very effective and efficient in their customer service. They show a lot of caring and helpfulness when preparing for your eye test from selecting your pair of glasses, to ensuring you feel comfortable when trying and wearing them also fit perfectly on your face. Thank you staff at Corporation Street and KIngs Heath, sorry I can remember everyone's name but you all are wonderful and kind. God bless.”

Helpful Report

Posted 3 years ago

Hi Sharon, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“For a number of years now i have always used larger high street opticians having to go back and forth many times to deal with problems with any new glasses i have had. This time i decided to go with my local optician Scrivens in Cheadle in Staffordshire they had the time to deal with me any questions get answered helped me choose glasses that were right for me checked and measured my eyes so as when i got my new glasses they were right first time, not even a struggle getting use to them all this no rush. Treated as a customer not a number well done and thank you.”

Helpful Report

(Cheadle) - Posted 3 years ago

Hi John, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,076 reviews