Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,076 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Enter the Grantham branch and I was immediately in an oasis of calm. I was greeted and quickly led to the testing room where Raj (Optometrist?) checked my medical history and performed all the tests I needed whilst clearly explaining (with a cutaway model of an eye) what the tests meant and how my eye responded to various events. Raj was very profesional, knowledgeable and friendly. Great selection of frames - no pressure to choose and all the prices visible! Quickly ran through the options, had eyes measured and done! Absolutely 5 star service from Raj, Simone (Branch Manager, I believe) and the lady training to be as good as the others (sorry I didn't catch your name, but if your bright red hair is a reflection of your personality then you will go far!). Looking forward to my next visit in 2025 already!”

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(Grantham) - Posted 3 years ago

Hi Steve, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“It was the first time my son had an eye test, the staff were very welcoming and professional. The optician was very good talking with my son and this put him at ease. I can’t fault the experience from start to finish. Thank you!!”

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Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“The customer service at the Upper St Giles Street Norwich was excellent. As this was my first hearing aid I was pleased at the information I received. Hannah was really helpful during test and then the fitting of my first hearing aid. Really happy with all the staff at this branch. I would recommend to any one I know who is needing this sevice. Thankyou.”

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(Norwich Upper St Giles) - Posted 3 years ago

Hi Joan, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Was sceptical as have had bad experience with opticians. But really nice people especially Gene Finn. Who was patient and kind, Thank-you.”

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Posted 3 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Everyone was lovely, they didn't try to over sell. Very professional but also very friendly, would definitely recommend”

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Posted 3 years ago

Hi Nic, thank you for your wonderful review!

Posted 3 years ago

“Always found staff very polite and. Helpful”

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Posted 3 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“I attended the Bolton branch. Good, professional service. No complaints whatsoever”

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(Bolton) - Posted 3 years ago

Hi Kevin, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bolton.

Posted 3 years ago

“From start to finish my experience with my hearing aids was amazing I was at the Rugeley branch and Stewart did my test and hearing aids. He explained everything so caring, that I knew I was in good hands; and once my hearing aids were in; I walked out with my head held high knowing my hearing would never be a problem ever again. They’ve changed my life for the best”

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(Rugeley) - Posted 3 years ago

Hi Tracey, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“On 24.4.23 I attended Scrivens, Ringwood having received an NHS Hearing referal. I found both the reception staff and the person conducting my consultation to be personable, highly professional and a credit to the organisation. I received an extensive audio consultation and test and was fitted with two NHS approved hearing aids. The improvement in my hearing is immediately noticeable and the equipment is both simple to operate and discreet. Thank you.”

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(Ringwood) - Posted 3 years ago

Hi Nick, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Thank you to the really friendly and helpful assistant at Waterlooville Scrivens who sorted out my dad's hearing aids today...... wonderful service!”

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(Waterlooville) - Posted 3 years ago

Hi Alison, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“Excellent friendly service and follow up from the caring staff at Market . Deeping. Thank you all.”

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(Market Deeping) - Posted 3 years ago

Hi Alan, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Attended Scrivens Stratford Road Shirley for an eye test. Easy appointment booking with reminder. Courteous welcome. Professional testing. Great help and advice to select most appropriate lenses and frames. Nothing too much trouble. Didn't feel as though I was being rushed or pressurised. Great team at this shop. Very satisfied with outcome and the Varifocals that I now have. So much better than other well known high street competitors. Fully recommend Scrivens for a professional and friendly service.”

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(Shirley Stratford Road) - Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Shirley.

Posted 3 years ago

“I went for my eye text this morning after I received my reminder by phone.was made very welcomed. Very professional and kind. Thank You staff at the kingstanding Circle.”

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(Kingstanding) - Posted 3 years ago

Hi Mary, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Excellent service from audiologist and manager at crabbery street Stafford. I am more than satisfied with my NHS hearing aids supplied recently.”

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(Stafford) - Posted 3 years ago

Hi Sheila, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Attended Scrivens this morning for a follow up regarding hearing aids. I was warmly welcomed by the ladies on reception. My appointment was at 11am and was seen on time by a lovely lady named Jackie. She attended to my needs and was very thorough. Thank you.💖”

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Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“I was very impressed by the amount of information I can remember from the interview I had for my hearing now I have found out that I am autistic there wasn’t any more problems.”

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Posted 3 years ago

Hi Stephen, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“I went to cheadle Staffordshire Scrivens The optician was lovely and took his time with me as I am autistic and profoundly deaf. The lady’s at the front was lovely too and very helpful 😀”

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(Cheadle) - Posted 3 years ago

Hi Emily, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“From my first visit to your branch in Cheadle, Staffordshire to make an appointment I was made very welcome. My apt was confirmed by email that same day and prior to the apt a further email was received as a polite reminder, all so professional, but also so friendly. The optician I saw made me feel at ease and explained all aspects of the eye examination, answering very thoroughly any questions I asked him. What more can I say, excellent, professional and friendly staff. Thank you.”

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(Cheadle) - Posted 3 years ago

Hi Jennifer, thank you for your wonderful review!

Posted 3 years ago

“I have been using Scrivens for a fair few years now for glasses. The Stapleford, Nottingham staff are very efficient, friendly, patient and extremely helpful when I'm choosing frames. You are treated as an individual with time and care for your needs. So THANK YOU to Jean, Danielle and Laurie.”

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(Stapleford) - Posted 3 years ago

Hi Michelle, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Excellent service and staff friendly so decided to buy a decent pair of reading glasses .Highly reconmended Scrivens in Dorchester thank you”

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(Dorchester) - Posted 3 years ago

Hi Marc, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Dorchester.

Posted 3 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,076 reviews