Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,073 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did the job”

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Posted 3 years ago

Hi Graham, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“had my ear wax removed it was very professionaly done, excellent.”

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Posted 3 years ago

Hi Christine, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Last Friday (14th July) I took my relative to an appointment we had made for an eye test at Scrivens Gosport, made in desperation as he had a painful and bloodshot eye and was not able to attain NHS help due to sadly overrun GP and Hospital facilities. In his eighties and almost completely deaf he received truly Royal treatment from all 4 4 of the staff and in particular the lady who carried out the test. I sat waiting for my friend and was able to overhear her gentle but elevated voice clearly through a closed door. Unusually, he seemed to hear every word and was thoroughly tested and examined. He left with what proved to be an accurate assessment of an ulcerated cornea, eye test results and her observations summary and a list of follow ups advice including to persevere for an appointment at Q.A. Eye Dept. He did. Armed with her findings and informed on his injury, he is being treated for his ulcerated cornea by Q.A.. The service, care and respect he was shown by Scrivens Gosport was outstanding. Be proud of yourselves.”

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(Gosport) - Posted 3 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“I depth examination, felt very at ease”

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Posted 3 years ago

Hi, thank you for your wonderful review!

Posted 3 years ago

“Scrivens at Horsforth is the best opticians I have been to, the staff are lovely and are so helpful and just make you feel at ease. Myself and my daughter wouldn't go anywhere else.”

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(Horsforth) - Posted 3 years ago

Hi Sam and Lola, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Horsforth.

Posted 3 years ago

“Broadstone Scrivens is amazing! They are so helpful, kind and professional that I can't recommend them enough! Really friendly and they definitely go the extra mile.”

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(Broadstone) - Posted 3 years ago

Hi Anne, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“On visiting the bourne shop I was well looked after by Emma and found all of the staff very friendly. Would recommend anyone to use Scrivens.”

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(Bourne) - Posted 3 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Best optician in Birmingham working at Corporation Street branch. He was kind and considerate. He explained everything in a clear and simple way. He was patient centrered and provided me with a better understanding of my vision.”

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(Corporation Street) - Posted 3 years ago

Hi Thomas, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Excellent service. Very pleased with everything”

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Posted 3 years ago

Hi, thank you for your wonderful review!

Posted 3 years ago

“I have recently had a test at the Abingdon Branch and what a wonderful team of ladies! They were very helpful, patient and kind with helping me! For someone who suffers with anxiety daily, the ladies made me feel very welcome; looked after and listened too. I won’t be going anywhere else from now on!”

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(Abingdon) - Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Abingdon.

Posted 3 years ago

“Clifton, Bristol. I'm not fond of the term "Clifton Village", but Scrivens in Princess Victoria Street has the friendly atmosphere of a village shop. There is a constant stream of people enquiring about their hearing aids. Michael was a great help, setting up an app on my mobile so that I can adjust my hearing aids. I had heard of Scrivens through the Stroke Association, and the how customers praised the Scrivens staff for their kindness. I have to say that I agree.”

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(Clifton) - Posted 3 years ago

Hi John, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“My mother, who is partially sighted, attended the Market Deeping branch yesterday for an eye test. We were very impressed with the care and attention the optician gave during the test, helping my mother to make decisions about what she needed. This is in stark contrast to a different company we went to last year. All staff at the branch were very pleasant, cheerful and helpful. Nothing was too much trouble. Highly recommend..”

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(Market Deeping) - Posted 3 years ago

Hi June, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Very helpful and polite staff very good service”

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Posted 3 years ago

Hi Derek, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“very happy with scrivens Ripley Derbyshire branch . mum very elderly and had her eyes tested and new glasses, the staff were brilliant very patient as mum 86 years old. also she had her ears tested and hearing aids sorted out at the same branch . very good staff cannot thank them enough.”

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(Ripley) - Posted 3 years ago

Hi, thank you for your wonderful review!

Posted 3 years ago

“Very polite and friendly. The service is 2nd to none. My audiologist was very patient and understanding, persevered with me until we attained the hearing I was happy with.”

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Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Michael, in Clifton Bristol, demonstrated a very high level of knowledge. The best I have seen in Scrivens. He explained things thoroughly and gave me a clear pathway to good hearing.”

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(Clifton) - Posted 3 years ago

Hi Brian, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Outstanding customer service from Carina Kelly at the Rotherham branch… I bought my 94 year old neighbour in having had a few disasters with opticians.. Carina, went above and beyond him helping my neighbour and making sure he had everything he needed! Fantastic service.. thank you”

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(Rotherham) - Posted 3 years ago

Hi Jack, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Great customer experience at our Crewe Branch with eye test. The staff were 5 Star. Well Done the customer was "Coloured Happy".”

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(Crewe) - Posted 3 years ago

Hi Geoff & Sarah, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“I've just had my eyes tested with Caroline Helmsley at the stamford branch. Honestly this is by far the best eye test I've ever had. She explained everything to me clearly before proceeding any examination. She made me feel very comfortable and answered any questions I may have. Fantastic service. Thanks”

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(Stamford) - Posted 3 years ago

Hi Amber, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“My existing hearing aids were over 6 years old. Despite trying they could not be adjusted to an acceptable level. I was shown a selection of replacement models with excellent information on each with no pressure to buy. I returned after deciding to renew and had a couple of choices. After very patient explanations the choice was made. On picking them up and being given help to understand its features the change was incredible. I cannot thank Jolanto Baines from Midsomer Norton enough for her knowledge and patience. Incidentally all the staff were friendly and upbeat.”

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(Midsomer Norton) - Posted 3 years ago

Hi Jerry, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Midsomer Norton.

Posted 3 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,073 reviews