Name: Scrivens Opticians & Hearing Care
Rating: 4.47

“Just received a telephone call from customer service Birmingham number, Very Polite person but unable to tell myself any think at all. As they do not know where the contact lens are and cannot check to see where they could be. They also informed me, they do not know if the store posted them or if they are coming direct and unable to resent. Its all down to the Coronavirus I am being told, (but the facts are these should have been with myself before the lock down started. I have now ordered and paid on line for a new delivery from a different company. I stand by my comments this company does not care about its customers at all, could not even post me a few while they investigate. I will put a new review on line when these contact lens turn up, if they do. The final words from customer service was, if you do purchase some on line we will not refund them under any circumstances.”

Helpful Report

Posted 5 years ago

“I still have no contact lenses which I have paid for and been waiting now for over two weeks for had a reply from Customer Service today via an email saying please be patient the store has post them to you yet the store been closed for over a week. They say it’s a family owned and family run business, they don’t care about no one, customer service do not reply and the fact that I got no contact lenses is appalling why do we support stores who got no respect for customers. We should vote with our feet and shop where we are appreciated. I will stop my standing order payments ASAP.”

Helpful Report

Posted 5 years ago

“I’ve been trying to contact yourself over the past week, asking where my contact lens are. Which are paid for and way over due. Sent over 20 emails with no reply at all. I fully understand these are difficult time’s for every one, but not being able to see should be taken seriously.”

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Posted 5 years ago

“I have been trying for the last 2 days to contact yourselves about an appointment I have on 1st April 2020 , I understand the problems at the moment , but no letter or email from yourselves”

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Posted 5 years ago

“I appreciate there's a major issue impacting your service but no one has been in touch to cancel my pending appointment, nor can someone log on to your site to look at the status of the booking.”

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Posted 5 years ago

“My wife went into your Rhyl shop, she has been having problems with the bi focal lenses she purchased a while ago. The shop assistant promised to get back to us but never did this was about a month ago. So not impressed at all”

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Posted 5 years ago

“on hold for 1/2hr to Norwich st.giles branch and head office. no answer. pathetic.”

Helpful Report

Posted 5 years ago

Hi Garry, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 5 years ago

“Terrible aftercare service, had nothing but problems with the hearing aids, the only saving grace was Matthew Simson the audiologist at the branch and now he has left! Head office have been absolutely useless . I have rechargeable hearing aids where I was told that the charge would last at least 24 hours , they were only lasting about 10 hours, the charger was apparently faulty so they said that they were send out another one, it never arrived after chasing up several times in the end Matthew at the branch sorted it out. This has got to be the very worst customer service ever!”

Helpful Report

Posted 5 years ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 5 years ago

“Just an update from Monday’s post still waiting for my refund finally got a call back from customer service after 4 attempts they said it was processed last week what a load of rubbish they pretty quick to take your money every month but don’t like to give it back.will Keep this site updated how long it takes”

Helpful Report

Posted 5 years ago

Hi James, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 5 years ago

“2 sight tests 2 pairs of glasses couldn’t see out of any of them made the mistake of paying for them before I got them promised a full refund still trying to get my money back customer service a joke beware of the bishop Auckland store no one knows what they doing and very abrupt manager will report in a new review if I ever get my money back”

Helpful Report

Posted 5 years ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 5 years ago

“I have been a loyal customer for many years . I see a different optician and staff every time I go in to the lymington branch. The most recent debacle involved me being accused of not having bought my glasses that had broken from them. Then they ordered the wrong lenses. I am on the verge of changing opticians”

Helpful Report

Posted 5 years ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 5 years ago

“Excellent sight test, and very helpful shop staff. Such a shame that the glasses that came back didn’t match the prescription. Even when sent back For correction, only one eye was right The 2nd time around. At least they gave me a full refund. I won’t use again.”

Helpful Report

Posted 5 years ago

Hi David, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 5 years ago

“Advised I should purchase some eye drops from them. They charges me £13.50, so though they must be better than usual retail eye drops. Later that day found them for sale in several retailers for between £3.50 and £4.50. Complete Ripoff. Cancelled by glasses order in protest.”

Helpful Report

Posted 5 years ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 5 years ago

“Not happy. Appointments were running 20 to 30 minutes behind scheduled times & just advised to go shopping around Newark. In future you should try phoning your customers to let them know that you are running late, or remove the appointments from your online availability. I will be using a different opticians.”

Helpful Report

Posted 5 years ago

Hi Jacqui, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 5 years ago

“I have had glasses from Scrivens Opticians at Mexborough S. Yorkshire for years the staff are very good and go out of there way to help. They are let down by not having the type of frames that I wear, namely ladies rimless all that was available was one pair identical to the ones I was wearing. Not even any to order on the website very disappointing.”

Helpful Report

Posted 5 years ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 5 years ago

“I cancel my order,Trying to get my deposit back .Phoned at least six times keep getting told it’s on its way, what a joke.considering taking them to court.”

Helpful Report

Posted 5 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 5 years ago

“I called in to my local scrveins in Market Deeping about my aid that had come apart I was informed that there was nothing they could do I was told that I would have to pay £25pound which is none returnable and cost to repair it which I believe is manafacters issue. I would not recommend scribe s to any body.”

Helpful Report

Posted 5 years ago

Hi Eric, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 5 years ago

“The help desk people are not helpful at all after spending £3:500 on them they still aren’t working properly now .”

Helpful Report

Posted 5 years ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 5 years ago

“Had my glasses (paid just under £300 for two pairs of reading glasses) didn't take out warranty because I take great care of my spectacles but this morning the full priced pair at £200 have broken after 2-3 weeks of little wear. Also was offered 10% discount on both pairs after experiencing horrendous service ( not necessarily by store staff but a combination with the lab) but this money has not been returned to my account!”

Helpful Report

Posted 5 years ago

Hi Karen, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 5 years ago

“Not happy! Paid £300 for two pairs of glasses and could have got similar at another large chain so much cheaper, waited well over a week for them only to discover at work they were the wrong prescription. Went back and have been waiting over a week for replacements, this time I'm just having reading lenses instead of varifocals but there was no difference in price!! Ridiculously expensive, I had to ask if they'd do buy one pair get one half price as they don't even advertise that they do.”

Helpful Report

Posted 5 years ago

Hi Karen, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 5 years ago

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