Polite but very poor customer service from Scrivens head office after great difficulty in contacting them re lens which had fallen out. Scrivens local Weston-super-Mare branch totally closed since lockdown whilst four adjacent competitors remained open for emergencies and repairs!! Two weeks after my first contact with Scrivens they phoned and suggested I send my glasses back to them for repair but it could take 4/5 weeks to get them back. When pushed they advised that their Bedminster, Bristol store had reopened and should be able to carry out the repairs. I phoned Bedminster, visited them the same day and the repairs were completed in twenty minutes. Scrivens 0 Bedminster branch 5. I know things have been difficult recently but if you expect customers to stay loyal, you need to do much better!!