Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,732 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently had hearing aids from Scrivens and they have changed my life as I can hear again .The Lady who sorted my problems out was brilliant couldn't do enough for me so Thank you to all at Scrivens in Fleetwood”

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(Fleetwood) - Posted 2 years ago

Hi Dylan, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“I have been to scrivens local shop to replace one of the buds, helpful service & advice. I do not read reviews or write them.”

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Posted 2 years ago

Hi, thank you for your wonderful review!

Posted 2 years ago

“Felt uncomfortable in store being stared at constantly. New staff member trying on glasses in front of customers. The lady Forgot to change my address. The optician doing the eye tests was very good at putting me at ease. Stared at again constantly by the staff when looking at glasses and then the lady serving me started having a chin wag with her colleague and ignored me. Then didn't give me the correct form to go get glasses elsewhere so now I've gotta go back there. Note please delete previous review as this was somewhere else after this.”

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Posted 2 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“No smile. Didn't feel that welcome or heard. Problem with the voucher not there fault though. The thing that annoyed me is the lady said the anti glare was payable on the 2nd pair the receipt shows I paid for both on both pairs this could have been made clearer.”

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Posted 2 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“The Audiologists did not know that my aids were private-Scrivens and NOT NHS. I feel that they only tested for NHS and not the full works and did not attempt to update my current aids, only the moulds and batteries. Sorry Bakers Arms centre.”

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Posted 2 years ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Enfield beach vinay made me feel so comfy and safe for my first eye test at 25. Shannon was extremely patient and displayed excellent customer service skills if you go to the shop these are the people you should ask for xoxo”

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(Enfield) - Posted 2 years ago

Hi, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“Most unhappy with their services”

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Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“Sight test was rushed in 15 minutes, got impression optometrist was running late for next appointment.”

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Posted 2 years ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“Service was great, however not a great choice of frames and the lenses are very expensive. I ended up with frames I don’t really like”

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Posted 3 years ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 3 years ago

“Very pleased with service. Disappointed with the upkeep of your premises especially in the room where my eyes were tested. Bits insecure on trunking that hold electrical sockets, and generally in need of refurbishment.”

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Posted 3 years ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 3 years ago

“It would be nice to see some one about my hearing Aid”

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Posted 3 years ago

Hi Colin, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 years ago

“The eye and hearing test was OK. When it came to choosing glasses, for a first timer I was not told that I could have taken my prescription else where and done a price comparison. I felt I was contained in the shop to buy their own products, which I feel was over priced !”

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Posted 3 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 years ago

“Girl doing choosing frame great But when I went to collect and didn't like the frame by store manager told we do half price frames”

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Posted 3 years ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 3 years ago

“Helpful, friendly staff, but sadly not managed to remedy my issues. I've ended up going to major chain optician and have a new (corrected) prescription. Prices much more expensive than (e.g.) Specsavers and poor range of frames by comparison.”

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Posted 3 years ago

“Lenses r great n do wat they shud.however ive been given 2 pairs with exactly the same frames! not the frames i picked n wil b very easy to mix up the glasses n pik up the wrong pair which i have done already.im tryin to put photo on this but wont let me”

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Posted 3 years ago

Hi Patricia, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 years ago

“I think the glasses prices are too high .I would have liked to have able to order a pair the the prices are too high. Your competition has less prices on the glasses and lenses.”

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Posted 3 years ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 3 years ago

“Had to have a second eye test as l couldn't read with my first pair of glasses without raising them up. Second test showed a different result.”

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Posted 3 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 years ago

“My eye test appointment was at 4.30pm later in the working day. I arrived well beforehand. The eye test itself I was more than satisfied. However when choosing my first pair of glasses I felt very rushed. My glasses have yet to arrive which I’m very apprehensive that they are going to sit correctly and be comfortable.”

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Posted 3 years ago

Hi Glenn, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 years ago

“I make these comments in respect of 2 recent visits to the shop. I found that both the hearing and sight professionals were very good and made me feel at ease. However, whilst there can be no direct criticism being directed at the shop front staff, I found them rather aloof and not really welcoming. In fact on my first visit, I had to stand and wait for a while whilst 2 members of staff finished a conversation.”

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Posted 3 years ago

Hi Richard, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 years ago

“I went for my NHS regular eyetest to check the health of my eyes. The optometrist took my details and history and immediately started an eye test. Although I was told several times that I didn’t need glasses, I felt pressured that reading glasses with a prescription would improve my vision. I reminded the optometrist at the end that I had come because wanted my eye health and a glaucoma pressure test done. This was all completed and I left.”

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Posted 4 years ago

Hi Ann, thank you for letting us know about this, your feedback helps us get better.

Posted 4 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,732 reviews