Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,081 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fishponds branch, the staff were very polite, I was made to feel at ease, my prescription hadn't changed and didn't feel pressured into buying new glasses like so many other optician chains. They were very helpful offering to adjust my current glasses, with the invitation to look at new frames if I wanted.”

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(Fishponds) - Posted 3 years ago

Hi Mike, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Thanks for the great service and support”

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Posted 3 years ago

Hi Mohamed, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“I'm 53 and my Dad is 83, we went to Scrivens in Rugeley for a hearing test. Stuart and the staff were absolutely amazing. Stuart put us both at ease and looked after us so well. I was very nervous about the whole experience but he put me at ease. We both had our NHS hearing aids fitted on 31st May. I'm so thrilled with my hearing aid it has changed my life for the better. I can't thank Stuart and the other staff enough for their kindness, help and professionalism. Recommending to every one I know.”

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(Rugeley) - Posted 3 years ago

Hi Andrea, thank you for your wonderful review!

Posted 3 years ago

“Great service from scrivens opticians and audiology@Coleshill high street branch 👍 the service from my audiologist Mr S and from the receptionist is top drawer and would recommend anyone who needs anything regarding glasses or service to hearing aids to pay a visit 👍 cheers scrivens 👍”

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(Coleshill) - Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Coleshill.

Posted 3 years ago

“On Saturday 26 August I went to my local opticians (not where I bought my glasses) and they wanted to charge me £15 to replace a screw in my glasses. I was on my way to Royston and staying locally so I went to Scrivens and asked about the screw, the young lady said yes we can do that. Did it straight away and no charge. I will put something in a local charity box. Thank you very much.”

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(Royston) - Posted 3 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“As usual friendly and helpful. Always patient when decided which spectacular to choose. The optometrist was thorough and explained the procedure and the outcome.”

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Posted 3 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“great service both test very professional and buying new glasses guidance”

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Posted 3 years ago

Hi Thomas, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“A friendly and unhurried service. Extremely helpful staff members as well as the Optician.”

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Posted 3 years ago

Hi, yhank you for your wonderful review!

Posted 3 years ago

“Fist time at the age of 63 whent for eye so professional. Kind and considerate was a joy full esperance get my glasses in acouple of week's Thank you so much Andrew Paul”

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Posted 3 years ago

Hi Andrew, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Very professional staff . Everything went very smoothly Thank you everyone vann”

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Posted 3 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Excellent all round service.”

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Posted 3 years ago

Hi Colin, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“kind and friendly knowledgeable staff, hearing aids work fine”

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Posted 3 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Excellent service 👏”

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Posted 3 years ago

Hi Urszula, thank you for your wonderful review!

Posted 3 years ago

“Very nice ladies and very helpfull”

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Posted 3 years ago

Hi Wendy and Stephen, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Service was friendly and professional. Faye was very helpful. Ellie explained my problems and how she would try to fix them. I am happy to continue attending Scrivens in Ely.”

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(Ely) - Posted 3 years ago

Hi Phyllis, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Absolutely professional and caring service..explained everything clearly..would highly recommend”

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Posted 3 years ago

Hi Alan, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“I have macular degeneration, and I am now at the stage where, with glasses, I can only read print larger than the size of a medium newspaper headline. Thanks to Scrivens – to its its Clifton, Bristol branch – there has been a transformative change. I now have a new prescription with yellow lenses, and I can read some type as small as 14-point. Apparently, what I have are colorimetry lenses (there are more than 100 different tints), which can help with a number of reading and ‘visual stress’ problems.”

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(Clifton) - Posted 3 years ago

Hi David, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“I went to Scrivens in Mildenhall recently and received first class service! The team of ladies there were all friendly, helpful, efficient and provided an excellent service. I would thoroughly recommend them. I had never used Scrivens before, but I went there after a different opticians in the town were extremely unhelpful! I will only use Scrivens in the future! Thank you ladies for your all your help and for providing the best service. See you again in 12 months! Tina”

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(Mildenhall) - Posted 3 years ago

Hi Tina, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“I have had NHS hearing aids since 2016. I have been pleased with the service I received from Scrivens but my estimation has increased greatly following the loss of one hearing aid. I phoned my branch Hedge End] ; they were very understanding and told me that it might take up to two weeks to receive a replacement programmed hearing aid. I received it today on Saturday of the same week. Very impressive customer service, thank you very much.”

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(Southampton Hedge End) - Posted 3 years ago

Hi Roger, thank you for your wonderful review!

Posted 3 years ago

“The service I received was very good. Friendly and efficient. They made sure that the prescription was correct and made sure that the glasses fitted correctly. This was at the Rhyl store.”

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(Rhyl) - Posted 3 years ago

Hi Paul, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Rhyl.

Posted 3 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,081 reviews