Scentsational Reviews

Name: Scentsational
Rating: 4.71

4.7 Rating 4,557 Reviews

93 %

of reviewers recommend Scentsational

4.7

Based on 4,557 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Scentsational 1 star review on 7th March 2024

Anonymous

Anonymous // 01/01/2019

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“Great price, speedy delivery, good communications about transaction progress”

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Posted 7 years ago

“Quick delivery, easy to use website, thank you :)”

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Posted 7 years ago

“Ordered item on 7 January and paid for next day delivery. On 16 January still no delivery. Phone line not working initially. After several attempts throughout morning finally got through. I was told item must be out of stock and order would be cancelled and a refund issued. Received email to confirm cancellation promptly but 3 hours later received email to say item had been dispatched. Today is the 22nd January - there is no sign of item nor has there been any notification (which you normally get from DPD Next day Delivery) that the item is/or ever was on its way. Cannot get through on phone number despite trying a number of times today. Please refund money including next day delivery charge without further delay. Have had to buy item elsewhere now.”

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Posted 7 years ago

“Awesome gift for my fiancèe”

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Posted 7 years ago

“Everything went perfect.”

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Posted 7 years ago

“Very straightforward to order, good competitive prices and no problems with order or delivery”

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Posted 7 years ago

“I was completely satisfied with the service. Everything went fast and smoothly. 5/5 would buy again!”

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Posted 7 years ago

“This service could be improved by keeping their customers updated with what is happening when they don't receive their items instead of the customer having to do all the phoning around and sending emails to everyone involved to try and get the matter resolved.”

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Posted 7 years ago

“They did exactly what they said they would and item was delivered in great packaging and on time.”

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Posted 7 years ago

“Yes. Good.”

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Posted 7 years ago

“Wonderful service & very fast delivery. Thank you!”

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Posted 7 years ago

“Will buy again”

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Posted 7 years ago

“Excellent price and very good service thank you!”

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Posted 7 years ago

“quick and efficient service”

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Posted 7 years ago

“I think they provided great customer service. I would have given them 5 stars except my package didn't arrive as soon as I had hoped. I don't know if this was the fault of the post office or scentsational perfumes but when I emailed customer services to tell them my perfume hadn't arrived yet, they were very helpful and assured me that my package would be resent asap. It arrived today and I'm delighted with my purchase! Will definitely buy again!”

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Posted 7 years ago

“Waited for delivery 9 days ( was supposed to be 2-3 working days ) Got smaller sized then paid for. Contacted seller several times to get price difference refund. No respond. Avoid!”

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Posted 7 years ago

“Great price in the sale, well packaged and satisfactory delivery time. Also found an online promo code which worked on a sale item so very pleased.”

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Posted 7 years ago

“Excellent service, prompt delivery”

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Posted 7 years ago

“The Fedex tracking code provided indicated delivery destination as Shangai ! The desination was an EU country . Tried contacting Scentsational 3 times about this and they never replied !”

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Posted 7 years ago

“Love this perfume. Would like a bigger bottle but this seems to have been taken of the market. Sorry to say..”

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Posted 7 years ago

Scentsational is rated 4.7 based on 4,557 reviews