Scentsational Reviews

Name: Scentsational
Rating: 4.71

4.7 Rating 4,551 Reviews

93 %

of reviewers recommend Scentsational

4.7

Based on 4,551 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Scentsational 1 star review on 7th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid extra for delivery Tuesday 19th, when someone was in,did not come till Friday 22nd and had to get someone to wait for it”

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Posted 3 months ago

“Did not receive my item”

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Posted 3 months ago

Hi, Unfortunatly your item was returned to us after failed delivery attempts a refund was processed. Please don't hesitate to contact us if you need further assistance. Kind regards Scentsational

Posted 3 months ago

“Questionable item, arrived scratched and not able to give as gift as planned. No response from customer services.”

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Posted 3 months ago

“As of writing, I still haven't received one of the 3 items sent for. The other 2 were in one package and they were all Christmas presents so I think it's probably not been put in the package and not lost in transit. I don't know which way to contact them either as the site is not very user friendly. Quite disappointing shopping experience and cannot recommend.”

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Posted 4 months ago

“I didn’t receive my purchase from you .DHL didn’t deliver it , although they said they did. They offered to deliver it over a week after it wax due . I cancelled the order as it was a present for a friends 50th. So I was very disappointed”

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Posted 5 months ago

Hi Margaret, Unfortunatly there was a issue with your DHL delivery a refund or resend was offered and processed once DHL had deemed this as lost.

Posted 4 months ago

“Very slow delivery. Although the contents look undamaged the packaging was trashed and the contents could easily have been removed.”

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Posted 1 year ago

“Box was crushed and damaged plus the screw top to the bottom was some how loose and leaking aftershave”

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Posted 1 year ago

“I did not receive my order and it was delivered to the wrong address.”

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Posted 1 year ago

“Perfume got lost in post. Asked for refund. Not got it yet.!!”

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Posted 1 year ago

“Order took 2 weeks to arrive on a 3-4 day tracked service. But more to the point I orders a 100ml bottle and two 50ml bottles came instead with no explanation and no delivery note. Won’t be using them again”

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Posted 1 year ago

“Ordered on 31st Oct but have not received yet. Today is 14th Nov?”

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Posted 1 year ago

“Provide customers with "AUTHORITY TO LEAVE" Delivery options!”

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Posted 1 year ago

“I received the order however it was damaged and I could hardly use it. I contacted the help line to request a replacement however I was told that the item is out of stock and that I could either return or accept a refund in 21days. Disappointing to say the least.”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“The notebook arrived with some marks and dents on the cover. The paper and quality don't appear to be genuine Monte Blanc notebook.”

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Posted 1 year ago

“I only received the shampoo I ordered not the conditioner which was disappointing. Yes a refund would be good thank you.”

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Posted 1 year ago

“Thought it was 100ml, but it was only 50ml. My fault for reading advert properly.”

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Posted 1 year ago

“Delivery time took too long. Would order on Amazon next time”

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Posted 1 year ago

Hi Chris Sorry to hear this i have checked the tracking and the parcel was delivered in 3 working days, Most Hermes shipments are received in 2-3 days. If you require next day delivery we offer this, Your order would of qualified for FREE next day as it was over £60. Regards Richard

Posted 1 year ago

“Item delivered very quickly,but was sent an alternative miss dior perfume to the one I ordered with out notification as they didn't have the one I ordered,although I was contacted by their customer service to sort it promptly”

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Posted 2 years ago

“Hasn’t arrived yet”

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Posted 2 years ago

Hi Kendal Please see link to the tracking, There is an image on the hermes website can you check this? Please feel free to reply to my email https://www.evri.com/track/#/parcel/H022EA0003607487/details Regards Richard

Posted 2 years ago

Scentsational is rated 4.7 based on 4,551 reviews