Scentsational Reviews

4.7 Rating 2,405 Reviews

92 %

of reviewers recommend Scentsational

Company Reviews

Product Reviews

Metrics

4.7

Based on 2,405 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Scentsational 5 star review on 5th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only received one of the bottles I ordered but this was resolved by the company. Great products at a good price. Would order again.”

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Posted 2 years ago

“Did not receive the correct item! Emailed the scentsational and didn’t get an email back in relation to exchange!”

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Posted 2 years ago

“I have not received my goods. Goods haven’t been sent to delivery company in over a week.”

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Posted 2 years ago

“Ordered 2 perfumes and only received one of them. Tried calling many times and no answer! Emailed them and no reply! Avoid at all costs. I'm out of pocket for a bottle of perfume now!”

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Posted 2 years ago

“Haven’t received my delivery and ordered it almost three weeks ago. I’ve tried emailing and calling but no answer. The money was taken out of my bank and have had an order number but no confirmation email, can’t express enough how frustrating this is.”

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Posted 2 years ago

Hi Sorry to hear this happy to resolve, You can contact us via live chat, Email, Messenger or phone. All details are below Richard@scentsational.com 0207 193 7816 Www.scentsational.com

Posted 2 years ago

“Super fast delivery and great price thanks”

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Posted 10 months ago

“very quick on delivery”

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Posted 10 months ago

“The package arrived in time for Christmas& in perfect condition.”

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Posted 1 year ago

“Excellent service and products”

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Posted 1 year ago

“I bought some hair dye on 3rd august not heard anything, cheek asking for a review!! Sort yourselves out!!”

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Posted 1 year ago

Hi Sorry to hear that you have not received your order, please contact us we are happy to send a replacement order out to you? Regards Scentsational 0207 193 7816 help@scentsational.com

Posted 1 year ago

“I ordered perfume on 4th July. I still haven’t received my money back. I called yesterday and I’m still waiting. I’m very disappointed and sad about this. My daughter is very ill and it was for her birthday yesterday. That’s 24 days. I didn’t even receive an email telling me that the product was out of stock. And I’m £44 out of pocket for nothing. Waiting for a refund today hopefully.”

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Posted 1 year ago

“Item not received weeks later , after contacting this company with numerous emails , and one answered saying it should have been delivered, well it hasn’t and now your not replying any further when I have tile you I have not received my purchase”

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Posted 2 years ago

“Thankyou for extremely prompt delivery to overseas!”

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Posted 2 years ago

“2 weeks and I’m still waiting on my order! I tracked it and herms are still waiting on it, it’s a joke!”

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Posted 2 years ago

Hi Please contact us we are happy to look into this straight away Regards Sales@scentsational.com

Posted 2 years ago

“poor service have been waiting two days for a next day delivery no one answers the phone”

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Posted 2 years ago

“I only received the shampoo I ordered not the conditioner which was disappointing. Yes a refund would be good thank you.”

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Posted 1 week ago

“First purchase made recently, delivery on time, well wrapped but one item missing. No paperwork in delivery about the missing item. I had to e mail Scentsational I was informed item would be delivered by end of week, still not arrived and further e mail sent but was not replied to.”

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Posted 1 week ago

“Very happy excellent”

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Posted 3 months ago

“Great customer service very quick respond Well recommended”

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Posted 5 months ago

“Quick and easy order process and made it to Australia in good time, even with covid lockdown delays over here! Would order again for sure.”

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Posted 8 months ago

Scentsational is rated 4.67 based on 2,405 reviews