Scentsational Reviews

Name: Scentsational
Rating: 4.71

4.7 Rating 4,557 Reviews

93 %

of reviewers recommend Scentsational

4.7

Based on 4,557 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Scentsational 1 star review on 7th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing delivered!”

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Posted 5 years ago

“Placed order and paid extra for next day delivery and it didn’t get despatched, When I rang was told item not in stock even though website states all items in stock. Was told on phone item now in stock and would be despatched that day for next day delivery, yet again not despatched so I was lied to on the phone. I contacted them again to be told again waiting on stock and would be despatched next working day. At this point I had no trust in what I was being told by this company so cancelled order and got refund. Absolutely shocking customer service and will not use this company again. Only gave 1 star as zero was not an option.”

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Posted 5 years ago

“Wrong straighteners come for Xmas”

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Posted 5 years ago

“Not received and no answer on the phone line”

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Posted 5 years ago

Parcel shows as delivered on DHL website, Have opened a dispute with them and have refunded customer https://track.dhlparcel.co.uk/?_ga=2.240890378.805751631.1577699555-1682954016.1576065798

Posted 5 years ago

“poor service have been waiting two days for a next day delivery no one answers the phone”

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Posted 5 years ago

“Chucked in neighbours garden, took him 3 days to find out who it belonged to !!”

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Posted 5 years ago

“not got my order yet due to yous using herms!”

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Posted 5 years ago

Hi Sorry to hear this please contact us sales@scentsational.com as we are happy to look into this and resolve for you. Regards Scentsational.com

Posted 5 years ago

“I bought a bottle of perfume for my wife's birthday which was in two days time. I paid extra to have next day delivery so it would be here for her birthday. It arrived about a week later. I realise that delivery can be delayed for various reasons but after several ignored & unanswered emails I still haven't had my 'next day postage' costs refunded after three months waiting.”

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Posted 5 years ago

“My order has still not arrived after 2 months was asked to revise my previous review in exchange for a refund or another order sent out. After I changed my review I have had no contact and no refund. Not impressed poor service. Do not buy here.”

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Posted 6 years ago

Hi Georgia Sorry to hear this that your order has not arrived, Please can you email sales@scentsational.com and we can look into this straight away? Regards Scentsational

Posted 6 years ago

“Product came after over a week, and it was the wrong perfume!”

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Posted 6 years ago

“IM verry sory but mai colet is not hear yet. This too Perfumes is not coming”

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Posted 6 years ago

“I placed my order on 3 September and it has still not arrived (15 September)”

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Posted 7 years ago

“I ordered several times at home and when there was a problem he found a solution. in my last order it was missing 2 perfumes for a total of 130 euros, they did not return the perfumes, nor refund! and the gentleman told me they were out of stock so not sent then they had sent ... they had to reconcile me but never did! I advise against”

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Posted 6 years ago

“Ordered on 23rd november did online chat 4th dec to find out where parcel was only to be told royal mail must have lost it. Did refund me without a problem though but i wont be ordering again”

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Posted 6 years ago

“This company sent the wrong perfume,but say they are going to order the correct one in (they never had it obviously but were happy to take my money), very disappointed indeed as i have run out and it's my go to perfume. Have not given me a day when i will receive the correct order.”

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Posted 6 years ago

“Bought my hubby some aftershave for Xmas but wrong item was sent (women’s perfume ! ) Spoke to customer service who could not post out before the big day but assured me they would send ASAP ? .. We are now 4/1/19 and still nothing.. Will not be using this site again.. Lesson learned..”

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Posted 6 years ago

“They sent the wrong product. I returned it and have heard nothing from them since. Very poor!”

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Posted 7 years ago

“After ordering my product on a Friday evening I received a confirmation email the following Monday to say it had been despatched on a 48 hour service. 4 days later I sent an email requesting an update on my delivery, NO RESPONSE. The next day I send a second email through the website, again NO RESPONSE. The following day I send another email, this was on the Saturday. 3 emails and Monday a full 10 days after I had paid for my products and 5 days after my initial email I finally receive a response, I am told that they are opening an investigation and that I have been issued with a refund, no attempt at replacing my product (which I believe has never been sent!). The refund then takes 5 days from when it was supposedly done, and now 13 days later no product and a very bitter taste!! I have now bought it from else where. Terrible communication, horrendous service. I will never use again, sorry!”

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Posted 7 years ago

“By delivering my order”

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Posted 7 years ago

“Waited for delivery 9 days ( was supposed to be 2-3 working days ) Got smaller sized then paid for. Contacted seller several times to get price difference refund. No respond. Avoid!”

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Posted 6 years ago

Scentsational is rated 4.7 based on 4,557 reviews