After ordering my product on a Friday evening I received a confirmation email the following Monday to say it had been despatched on a 48 hour service. 4 days later I sent an email requesting an update on my delivery, NO RESPONSE. The next day I send a second email through the website, again NO RESPONSE. The following day I send another email, this was on the Saturday. 3 emails and Monday a full 10 days after I had paid for my products and 5 days after my initial email I finally receive a response, I am told that they are opening an investigation and that I have been issued with a refund, no attempt at replacing my product (which I believe has never been sent!). The refund then takes 5 days from when it was supposedly done, and now 13 days later no product and a very bitter taste!! I have now bought it from else where. Terrible communication, horrendous service. I will never use again, sorry!