Scentsational Reviews

Name: Scentsational
Rating: 4.71

4.7 Rating 4,557 Reviews

93 %

of reviewers recommend Scentsational

4.7

Based on 4,557 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Scentsational 1 star review on 7th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and the tracking said that the package was in another state. Contacted customer service 3 times and didn’t receive a response until I told them I would file a dispute with PayPal. A rep then proceeded to tell me to file a dispute, and asked the payment was on hold when I actually filed one. When I explained the situation, no one sent a follow up. And I guess the case was closed now since I received a survey to ask about the customer experience. Overall, it was unpleasant and terrible, would not go back again.”

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Posted 6 years ago

“Would not use this company again. My first (and only) order was apparently sent with Royal Mail and was lost however when I tried to get a confirmation tracking ref to check myself they “couldn’t” provide one and I never received a dispatch email in the first place. They offered a replacement which they didn’t bother actually giving the parcel to DPD to deliver. Either the dispatch team are keeping goods for themselves or they pretend to dispatch to save face for an out of stock item. Had to raise a complaint with PayPal to get my money back. Customer service seemed as though they were not bothered, were laid back and unphased over the fact both parcels didn’t leave their premises and I actually wanted my order. Avoid!”

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Posted 6 years ago

“Erina”

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Posted 7 years ago

“Make sure orders are delivered and received especially when people pay a lot of money on these purchases”

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Posted 6 years ago

“I received the items on time however I returned the Forbidden Affair spray and I haven't received any confirmation that the item was returned and I haven't received a refund. So I am Very unhappy with the experience.”

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Posted 7 years ago

“I ordered something from them and five days later still had not received it so emailed them and asked what had happened to my order. They said they would send it again and I have had no confirmation it has been sent and 4 days later I have still not got my order. Not very impressed with them so far and this is the first time I have used them and don't think I would use them again.”

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Posted 7 years ago

“Ordered item on 7 January and paid for next day delivery. On 16 January still no delivery. Phone line not working initially. After several attempts throughout morning finally got through. I was told item must be out of stock and order would be cancelled and a refund issued. Received email to confirm cancellation promptly but 3 hours later received email to say item had been dispatched. Today is the 22nd January - there is no sign of item nor has there been any notification (which you normally get from DPD Next day Delivery) that the item is/or ever was on its way. Cannot get through on phone number despite trying a number of times today. Please refund money including next day delivery charge without further delay. Have had to buy item elsewhere now.”

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Posted 6 years ago

“Una compra de más de 600 Euros y ni siquiera una muestra de algún producto de cortesía . No llegó cuando habían dicho. Tardó unos pocos días. Tampoco notificaron que las muestras pequeñas de los frascos de perfumes podrían venir incompletos”

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Posted 6 years ago

“I ordered black and I got sent brown.”

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Posted 6 years ago

“Extremely poor would be zero stars if possible I never received my items I paid over £80 for which wer supposed to be Christmas presents and I am yet to have a response from them regarding this... can’t get through on the number on their website and they have ignored my emails.”

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Posted 6 years ago

“Delivery terrible. Waited in all day. We were told a slight delay, but it came the following day. No response from website emails to delivery company. No apology. Product lovely.”

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Posted 6 years ago

“dosta?em nie to co zamówi?em”

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Posted 7 years ago

Scentsational is rated 4.7 based on 4,557 reviews