Scentsational Reviews

Name: Scentsational
Rating: 4.71

4.7 Rating 4,557 Reviews

93 %

of reviewers recommend Scentsational

4.7

Based on 4,557 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Scentsational 1 star review on 7th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great simply ????”

Helpful Report

Posted 7 years ago

“Easy purchase at a very good price. Item went missing in transit and had to ring Scentsational to sort the issue. After their intervention a second order was forwarded and arrived next day so all was well. Unfortunate, but probably not Scentsational's fault so perfect really hence 5 stars. Thank you.”

Helpful Report

Posted 7 years ago

“Excellent service and delivery many thanks x”

Helpful Report

Posted 7 years ago

“Great service. Definitely recommend. Gift set ordered was perfect. Would use again”

Helpful Report

Posted 7 years ago

“Reasonable prices. Fast delivery. Excellent product and service. Text and email throughout transaction.”

Helpful Report

Posted 7 years ago

“Would recommend, ordering was easy, goods exactly as described, progress updates given on delivery with a one hour delivery window. Brilliant!”

Helpful Report

Posted 7 years ago

“Straight forward and hassle free shopping, thanks”

Helpful Report

Posted 7 years ago

“An excellent service and an excellent price. Beautifully packed. Thank you”

Helpful Report

Posted 7 years ago

“First time I've used this company but the service was quick and easy, the item perfect and the recipient very happy so 10/10”

Helpful Report

Posted 7 years ago

“Excellent service, they have a great website, excellent pricing, easy to do business with and the products were dispatched and delivered extremely quickly, furthermore I was kept informed of my purchase throughout the process, from placing the order to delivery - excellent!”

Helpful Report

Posted 7 years ago

“I received the items on time however I returned the Forbidden Affair spray and I haven't received any confirmation that the item was returned and I haven't received a refund. So I am Very unhappy with the experience.”

Helpful Report

Posted 7 years ago

“Good price, good service. I will use them again and have no hesitation in recommmending them to anyone. Website a little clunky to search but by no means the worst I've come across!”

Helpful Report

Posted 7 years ago

“Yes definitely , great price & quick delivery”

Helpful Report

Posted 7 years ago

“Excellent delivery!”

Helpful Report

Posted 7 years ago

“Got what I wanted when I wanted!”

Helpful Report

Posted 7 years ago

“Excellent prices and service”

Helpful Report

Posted 7 years ago

“Perfume arrived promptly and was exactly as described”

Helpful Report

Posted 7 years ago

“Yes”

Helpful Report

Posted 7 years ago

“After ordering my product on a Friday evening I received a confirmation email the following Monday to say it had been despatched on a 48 hour service. 4 days later I sent an email requesting an update on my delivery, NO RESPONSE. The next day I send a second email through the website, again NO RESPONSE. The following day I send another email, this was on the Saturday. 3 emails and Monday a full 10 days after I had paid for my products and 5 days after my initial email I finally receive a response, I am told that they are opening an investigation and that I have been issued with a refund, no attempt at replacing my product (which I believe has never been sent!). The refund then takes 5 days from when it was supposedly done, and now 13 days later no product and a very bitter taste!! I have now bought it from else where. Terrible communication, horrendous service. I will never use again, sorry!”

Helpful Report

Posted 7 years ago

“I ordered something from them and five days later still had not received it so emailed them and asked what had happened to my order. They said they would send it again and I have had no confirmation it has been sent and 4 days later I have still not got my order. Not very impressed with them so far and this is the first time I have used them and don't think I would use them again.”

Helpful Report

Posted 7 years ago

Scentsational is rated 4.7 based on 4,557 reviews