I ordered a changing wedge in the sale, and when it arrived it was totally different to the image on the website - not a wedge, but a travel changing mat. A totally different shape, and totally different to what was described on the site. Customer service was slow - and I never recieved an apology or admission of their mistake. I had to fight to get my delivery charges refunded, as well as get a free returns label (I was expected to pay for that too, even though it was their mistake!). Really disappointing because they have a great range of products but i'll be reluctant to buy from them again.