Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,789 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,789 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

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“Easily ordered very quick delivery fab wood for what I needed it for will be coming back when time to do kitchen”

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Posted 5 years ago

“Great service fast”

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Posted 5 years ago

“Was 3 boards short but was immediately replaced very good service with good response thank you”

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Posted 5 years ago

“Great seller. Worktops arrived very quickly and are great”

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Posted 5 years ago

“Quality item and delivery took place as indicated on line. The local depot were in communication with me and were very helpful, polite and informative”

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Posted 5 years ago

“Unbelievable. Ordered the decking, didn't receive on the first delivery day, then the second, then the 3rd. Called after the 3rd failed delivery "erm we don't know where it is " 😐 Had builders booked to erect the decking which we had to cancel and cost us money then on the second chase up they said they'd order another to be delivered. Waited. No delivery.. had no idea so asked for a refund. Scammers held my money for weeks . Eurgh.”

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Posted 5 years ago

Hi there, thank you for your review, we do apologise for our 3rd party courier delays, it is such an unprecedented time and in our 70 year history have never experienced such frustrating instances as you have experienced, but I must say they are rare, we have lodged a formal complaint with our courier company as any delay is so frustrating. It seems your consignment was dispatched on time but was mis routed within our courier network therefore we took the decision to re dispatch a brand new consignment to ensure your delayed was kept to a minimum. We do state though that our customers should never pre book tradespeople as goods should be received, checked and verified before booking, this in to ensure all products have been recieved and there is no damage and on the rare occasion there is a delay tradespeople are not booked and cannot perform the works. Again we do share your frustration and apologise for the delay and do hope your project is a great success.

Posted 5 years ago

“A big thankyou, had my living room floor up, went online and found Savoy to have my size of material at the right price. Paid online in the afternoon and received an unexpected call from a lovely lady saying that i could have delivery the next morning, "WOW" !. A special thanks to friendly, chatty, Joe, delivered my timber without one single dent in the tongues or grooves, even ran his tape measure over it and explained the cutting procedure.”

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Posted 5 years ago

“Excellent service from start to finish.”

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Posted 5 years ago

“The worktop had a number of chips in it which would ruined the look had I not had to cut it in places the chips could be hidden. The fact that the worktop was damaged was never stated. Not impressed”

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Posted 5 years ago

Hi There, The worktop left us in perfect condition. They are checked by 2 people and wrapped to protect them before they leave us. I can see damage on the picture you added and we are so sorry that the couriers have damaged your worktop. We are always ready to help if any problems occur. We are glad you have managed to use the worktop. We will give you a call in the morning to discuss your experience. Best Regards Savoy Timber

Posted 5 years ago

“Wrong product sent twice, still haven't got what we ordered”

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Posted 5 years ago

Hi Sir, Thanks for your review, I am sorry your not happy with your product . We found out that the manufacturer has upgraded the product ,so the rebate is attached to suit the door on installation. We are sorry that we did not find this out from the manufacturer, until after they dispatched your order. I know the last time you spoke to someone you advised that you would decided if you would like to use the product, or return. You advised you would be back in touch if you wished to return the product. Could you confirm did you use the product or would you like us to get in touch with the manufacturer to arrange a return the goods in question ? Kind Regards Savoy Timber

Posted 5 years ago

“Overall service was excellent, Dave the delivery driver was very helpful. However prior to his delivery another driver came on his own and insisted he needed 4 people to carry in a few work tops which wasn’t necessary at all. Plus I don’t have 4 people hanging around my house to help and I payed delivery? Would highly recommend savoy if Dave is delivering to you”

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Posted 5 years ago

“Happy to receive delivery all correct and inside given time.”

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Posted 5 years ago

“As always excellent service from Savoy Timber Preston.”

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Posted 5 years ago

“I have used Savoy timber on many occasions and have always been very satisfied with the service I have received. I recently bought some timber decking and posts. The price and quantity were second to none as was the delivery. A big thumbs up 👍.”

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Posted 5 years ago

“Great service good quality timber for a good price”

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Posted 5 years ago

“One of two worktop lengths sent was the wrong design and also slightly damaged at the cut end, with no few centimetres extra to allow for cosmetic trimming. I sent an email overnight and by 8.30 the following morning they had already arranged for a replacement to be sent and the wrong item to be collected next day. It was an annoying warehouse mistake but you can't fault the speed with which they sorted this out. This is the second time I've bought from Savoy Timber and I would definitely go to them again as I've been delighted with their previous worktop, and value for money is great.”

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Posted 5 years ago

“They the sizes and style I wanted. Easy ordering and delivery was pretty quick and good. Would use again.”

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Posted 5 years ago

“Thank you - delivered on time, no issues at all … the delivery man was great … popped it exactly where we needed it … materials good quality- thank you.”

Savoy Timber 5 star review on 13th October 2021

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Posted 5 years ago

“Good, good,Good”

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Posted 5 years ago

“Quality item well made and treated”

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Posted 5 years ago

Savoy Timber is rated 4.5 based on 6,789 reviews