Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 28th May 2025

674

Anonymous

Anonymous // 01/01/2019

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“Decking beams are fine. But they were dropped off on my drive without telling us. On a new build estate where there are builders and vans up and down. Could have been pinched easily.”

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Posted 3 years ago

“Being let down buy the delivery company. Still waiting for goods nearly 2 weeks now”

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Posted 3 years ago

“Good quality products delivered when stated. Overall pleasant shopping experience.”

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Posted 3 years ago

“Excellent service, very pleased with decking kit”

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Posted 3 years ago

“I was looking to my tired and rotting wooden decking and decided that i would use composite as it supposed to be maintenance free and lasts a long time. Savoy timber has just what I was looking for in charcoal and in stock and competitively priced AND FREE delivery with orders over £200. The order was delivered within a week, it was a bit disappointing to get a call from the driver when he arrived rather than half an hour or so beforehand but I was not too far away. The driver managed to offload the delivery almost single handed into my garage, everything was there and no damages. Definitely recommend Savoy. My only concern (and I am sure this applies to other suppliers of this product) is the plastic T clips - they are very difficult to keep level whilst tightening, the screws are to narrow and it is difficult (without a torque driver) to judge, too tight and you split the clip, too loose and the deck planks are loose; composite joists are not as good as wood in one respect, your screws quickly lose purchase”

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Posted 3 years ago

“Great product and service- only delivery problems not of their making Let them down.”

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Posted 3 years ago

“Tmiber ordered arrived on the correct date, and a very kind driver even put the 3M timber posts inm the rear garden for the wife as they were too heavy for her. Excellent service and the cheapest around.”

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Posted 3 years ago

“Good quality service at a reasonable price and special mention to the lad who delivered our doors who brought them into the house and was friendly and polite.”

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Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

“Lovely worktop and delivery earlier than expected. Thank you!”

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Posted 3 years ago

“Very pleased with my composit decking delivery, very easy from start to finish, just like to say big thank you to our delivery driver, he was very helpful”

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Posted 3 years ago

“What I wanted when I needed it. Great service from driver. Had same driver each time on my decking work and spot on. 3 x 2 had a fair old bend it but got round it 😊”

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Posted 3 years ago

“Received part of my order for my original delivery date. Was told my next date the additional items would be received. Called to confirm in the morning and was told yes my delivery was on the vann waited all afternoon and called again to be told that my delivery was bit coming”

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Posted 3 years ago

“Excellent service and customer communications. We purchased budget decking planks which is exactly what we received and they did the job brilliantly - highly recommend”

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Posted 3 years ago

“Savoy timber are great to deal with however their couriers are not as good. Missing parts, parts just left and driver didn't even ring the doorbell. However customer service had it under control and solved the issue.”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Excellent service, Quick delivery and good quality materials, will use again.”

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Posted 3 years ago

“Excellent service Delivery on time”

Savoy Timber 5 star review on 17th August 2021

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Posted 3 years ago

“Great service...loads of decking boards delivered on time, Dave the delivery guy was really helpful. Would happily shop there again.”

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Posted 3 years ago

“The initial delivery was incomplete but, after a phone call, the missing part of the order was dispatched on a 24hr delivery. The first delivery was on a Friday and the balance arrived on the following Monday. Despite the hiccup can't fault their response”

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Posted 3 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews