Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 10th March 2026

Savoy Timber 5 star review on 12th January 2026

Shaun

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Anonymous

Anonymous // 01/01/2019

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“Good website, good products and good service. Had a minor issue but was resolved within an hour of informing Savoy.”

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Posted 7 years ago

“Prompt efficient service.Well done.”

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Posted 7 years ago

“Ordered and arrived within 2 days. The doors were a perfect size for job and are now painted and on. Thank you to all.”

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Posted 7 years ago

“Good service but unfortunately one of the corners on the worktop was damaged i sent gavin at the wigan branch so waiting on word back also sent him photos Regards Ronnie”

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Posted 7 years ago

“I received your email saying that my worktop had been shipped, so after wasting 1 day waiting for delivery i called customer services to see what was happening to be told more customers had thought the same & that it meant it had been sent to the courier not out for delivery. so i then waisted another waiting for the courier who turned up at 4:30 (the Tufnels website & your staff where of no help as to give me rough time for arrival other than to say it had left the depot. then when i get the worktop fitted & read the care sheet which basically says don't put anything on the worktop as it will damage it. (no information like that is available on you product info) What use is this, i have fitted the worktop for a customer who owns a holiday home. It won't last 1 week”

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Posted 7 years ago

Hi Mr Wassell, I am sorry to hear you have not been happy with the service you received. I can see that the goods were shipped within the 5 working day allowed time slot we advise. Our sincere apologies that the courier did not deliver on time. The reason we were unable to advise of a time for delivery is because the courier company we use to ship large items such as a worktops does not offer a tracking service, as yet. I believe they are working towards this. I can see you ordered gloss sparkle worktops. They do need extra care and attention. Although they are just as durable any textured worktop, gloss worktops can be prone to show up any marks or scratches much more than a textured worktop. Therefore its always best to make sure the worktops are protected using glass boards or chopping boards. Kind Regards Lisa

Posted 7 years ago

“Delivery driver did not phone to confirm arrival time. So he left the worktop leaning against the front door. The container was battered and torn exposing both ends and sides of the worktop. Worktop scraped and warped totally unfit for purpose. Assuming that it left your premises in good condition why did l pay over £27pounds to have a worktop trashed. Please replace this worktop or refund my money. Regards Maralyn Franklyn”

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Posted 7 years ago

Hi Marilyn, So sorry to hear your worktop has been damaged in transit. As this is the first we have heard about the situation we would be grateful if you let us work out the best resolution for you. I have spoken with Gavin in our customer services department and he will be in touch to help get this resolved promptly. Kind Regards Lisa

Posted 7 years ago

“delivered safely, and was in good condition, and of good quality”

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Posted 7 years ago

“The whole process from online purchase to the delivery was quick and easy, totally pleased and will be recommending your products and services.”

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Posted 7 years ago

“The quality of the product and the service was exceptional”

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Posted 7 years ago

“Very quick service and an item left out was delivered the next day.”

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Posted 7 years ago

“Good quality product, easy to assemble and fit. Priced to sell.”

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Posted 7 years ago

“Excellent quality. Excellent service. Cut to exactly specified size.”

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Posted 7 years ago

“Savoy timber do a great service,,great help and communication. Highly recommend Savoy timber..great quality at a great price”

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Posted 7 years ago

“Door fitted perfectly and that's half the challenge when trying to fit a new door!beryl pleased.”

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Posted 7 years ago

“It was what I order, arrived when u said it would and was in great condition.”

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Posted 7 years ago

“Fast delivery”

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Posted 7 years ago

“First class service and price!”

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Posted 7 years ago

“My door arrived on time in perfect condition and the size that I requested. thank you”

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Posted 7 years ago

“Nice quality product, sensible price and delivered on time”

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Posted 7 years ago

“Easy to order and was able to see how my order was progressing online. I was also able to pick a delivery date that suited me.”

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Posted 7 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews