Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,833 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,833 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

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“Order did not arrive on the day promised, called and advised it would be with me after bank holiday, when it arrived one item was missing, called and spoke to a manage who said she would call me back within 30 minutes, I had to call back later in the day and she had left work, was promised item would be sent out, when it arrived was the wrong item, called again and item sent out again, item arrived and was wrong again, called and spoke to same manager and emailed in a complaint, stated I was not happy, she stated she would speak to a colleague and call me yesterday, surprise surprise no phone call and no replying to my emails, shocking customer service and agree care, would not recommend to anyone, if I ran my business customer service like this I would have no customers”

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Posted 6 years ago

“Very happy with service considering the circumstances that's happening now 👍”

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Posted 6 years ago

“Good price and delivered as promised”

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Posted 6 years ago

“They delivered within a Day. Great I wasn't expecting so luckily i was out and watched Mrs and son do it all on security cam then went home LOL Great Stuff Again”

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Posted 6 years ago

“I ordered a fence panel, post & a couple of other bits, everything came expect the fence panel, which was the main item, I was only told once the driver arrived, a phone call would have been appreciated. I’ve still had no word when the panel, which I ordered & paid for 3 weeks ago, will arrive. Not impressed”

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Posted 6 years ago

“Service wise all good. Delivery came early, people were nice, product was good, only reason it's 4 star is because no one's perfect and savoy are slightly pricier than other places.”

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Posted 6 years ago

“I ordered an extra decking board which was meant to be added to delivery this hasn't come I also had 4 badly split boards and several undersized boards which I sent pictures of by email and they have just ignored me, this has been over a week now without reply.”

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Posted 6 years ago

“excellent service”

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Posted 6 years ago

“Terrible customer service, no response on phones or emails, calls never returned and this was to try and add to an order! Delivery still not arrived and no idea when its coming, ordered 6 weeks ago and had 2 phone calls since to say our delivery was coming and nothing turned up!”

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Posted 6 years ago

“excellent service”

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Posted 6 years ago

“Product exactly what was needed”

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Posted 6 years ago

“Slow delivery time . (C-19 ?) Great product and cheap . Bit awkward only selling in bundles of 10 . 11 req.”

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Posted 6 years ago

“Superb excellent delivery well pleased with decking pack”

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Posted 6 years ago

“Great products, great service at a great price”

Savoy Timber 5 star review on 18th May 2020

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Posted 6 years ago

“The online order and prompt delivery was great. Even better was the help provided by staff at the Blackpool branch who I called to adjust my order. Due to my mistake I needed to return and replace 4mm plywood with 6mm. The member of staff I spoke to was very helpful, efficient and got things sorted in double quick time.”

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Posted 6 years ago

“Phoned my local depot and placed an order the delivery was given upto 3 weeks to arrive but it arrived the next day great service for the 3rd time and very polite staff and delivery driver”

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Posted 6 years ago

“I was very please with quality, speed if delivery”

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Posted 6 years ago

“EASY TO USE WEB PAGE ORDERING MATERIALS QUICK SERVICE ON DELIVERY DRIVER WAS FANTASTIC GOOD MANNER AND HELPFUL ONE THING WRONG PRICING SAYS ALL PRICES INCLUDE VAT BUT WHEN IT ADDS IT UP IT PUTS THE VAT ON AGAIN. WAITING ON SAVOY CALLING ME.”

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Posted 6 years ago

“Delivered on date promised, No Complaints on Price, Will use again and again”

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Posted 6 years ago

“Quick delivery good prices helpful driver”

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Posted 6 years ago

Savoy Timber is rated 4.5 based on 6,833 reviews