Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 26th June 2025

675

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very helpful sales team, who rectified my order with ease and without hassle. Great service at both Preston and Blackpool branches”

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Posted 4 years ago

“Love my worktop! Great service.Would definitely recommend”

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Posted 4 years ago

“Couldn't be more delighted, both worktops were really well packaged and they turned up a day early, we'll done savoy timber.”

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Posted 4 years ago

“Good price and delivered ahead of schedule can't fault the service”

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Posted 4 years ago

“good and friendly”

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Posted 4 years ago

“No fuss ordering, good quality product, good customer service and delivery a few hundred miles south by tuffnels very surprisingly quick. Thank you.”

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Posted 4 years ago

“I have got to give a big thumbs up, ordered a FREE sample box of decking, came sooo quick. Also the website is easy to use, I found by mistake when trying to find decking made from sustainable sauces brilliant to see this 💓, samples look really good so will definitely be ordering from this company, many thanks Lisa”

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Posted 4 years ago

“Savoy have been extremely efficient. Product arrived on time and in good condition.”

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Posted 4 years ago

“I ordered an extra work top for my kitchen from Savoy Timber. It was the best price i could find and arrived as specified on the delivery date in perfect condition. Great Service.”

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Posted 4 years ago

“Very happy with the product and service would recommend to anybody”

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Posted 4 years ago

“Very friendly delivery driver”

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Posted 4 years ago

“Goog value very convenient delivered to the door in pristine condition”

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Posted 4 years ago

“Placed an order in August. No contact and no delivery by 4th sept so e-mailed and was told it would be here 17th sept. Chased on 18th sept to be told sorry it will be here on 25th. Chased on 29th to be told delivery coming in tomorrow and we'll get back to you then. It's now 1st October and still waiting.....”

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Posted 4 years ago

“Cut was spot on as I gave my measurements, was well packaged and quick delivery”

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Posted 4 years ago

“Ordered some swatches for my kitchen worktop. They were received promptly and were a good size, which made it easy to choose the best one”

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Posted 4 years ago

“Brilliant prompt service”

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Posted 4 years ago

“After receiving my purchase from Savoy Timber yesterday, this is the message I sent to them... Dear Savoy timber sales team I have just opened my package of the zenith wood stone worktop sample and to say I am surprised is an understatement!!! I can’t believe you have just sent me a blooming bookmark as a sample to help me decide on a major design choice for a kitchen! It has no texture, depth or reality to a piece of worktop or ability to match with units with such a minute size sample. I was hoping it was a joke. I have ordered a sample of concrete from another company and have an actual piece the size of table mat to work with. I certainly do not expect to pay £1.50 and .99p postage for this and expect a refund credited to my paypal account. In this day of ‘blogging’ and social media reviewing companies goods I would have thought you could not get away with such poor, rip off gestures of work, or want to when you do not know what people are requesting your goods which may be beneficial to your business. I look forward to hearing from you. ....... I think my review speaks for itself”

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Posted 4 years ago

Good Afternoon, I'm really sorry to hear that you feel that the sample we sent to you is of inferior quality. These are the samples that are supplied to us by the manufacturer of the product. We do state on our website that the samples are samples of the laminate as opposed to actual pieces of worktop, I'm sorry if this was misunderstood. As we advised earlier on today via email, we have issued you with a full refund for this sample. Kind Regards, Savoy Timber

Posted 4 years ago

“Ordered 3 samples, only 1 arrived and it was the wrong one”

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Posted 4 years ago

Good Afternoon, I'm sorry to hear that you received the incorrect sample from us. This was simply a case of human error whilst packaging up our sample orders, I can see that you have reported this to us and we have arranged to dispatch the correct samples out for you. Please accept our sincere apologies for the inconvenience caused to you. Kind Regards, Savoy Timber

Posted 4 years ago

“Second time I've used this company, second time I've not been disappointed would recommend 👌 🙂”

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Posted 4 years ago

“Very quick delivery, The item arrived within a couple of days. Product was also of packaged very well and I am so please with the product and bold marble design. Excellent Service all round”

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Posted 4 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews