Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 10th March 2026

Savoy Timber 5 star review on 12th January 2026

Shaun

728

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb service ordered one day delivered the next as promised”

Helpful Report

Posted 7 years ago

“The price for the decking kit was very good and the delivery time was amazing,arrived within 48 hours of ordering.The delivery driver was very helpful and friendly,would definitely order from Savoy Timber again,great service.”

Helpful Report

Posted 7 years ago

“I was Very happy with the quality of the timber and the speed of the delivery”

Helpful Report

Posted 7 years ago

“Great service thank you”

Helpful Report

Posted 7 years ago

“As described and good price”

Helpful Report

Posted 7 years ago

“Ordered handles online, easy to navigate website and handles were ready for me in a bag ready to collect. The only problem I have after visiting, is I want everything now! :) :)”

Helpful Report

Posted 7 years ago

“Ordered worktops on a Saturday evening delivered by Tuesday afternoon efficient service and great quality product”

Helpful Report

Posted 7 years ago

“"Almost everything!"- I'm a new customer, first time shopping and probably the last time unless your company will be the only one in this country who does this kind of service. Why? My story starts here...Once upon a time...decided to buy a nice worktop ,after long search found the Savoy Worktopkingdom ! Closer to my dream, when called the company a nice gentleman explained how to place my "cut to size" order. I did as he said,being near to my fifties and last 10 years had over 1500 online shoppings,I have a bit of experience. To continue the story, choosed the item,paid the price + extra fee for cutting service. Requested faster, Wednesday delivery (I took off work just for this delivery)Received a last minute message: delivery will be on Thursday! Item arrived,Hurrah, Happiness!then opening the box Sadness!Instead of having cut to requested sizes ,one big piece.Called straight away and to find out,I was told by nice voice because I didn't reacted to the email which requested my exact sizes(because they missed my instructions/sizes when placed the order) they just cut the amount paid for, that's it!Customer sorted out! New/First time customer here,surely second time I would be aware how thinks are processed at Savoy and would make sure to check emails, etc. I provided mobile number, being lorry driver wasn't able to check emails, but I can reply to phone calls 24/7. When I asked the nice voice to transfer me to claims or a manager, I was told wouldn't help because It's MY FAULT...on how my order went wrong..she explained how busy,no phone calls to customers if missing details, only emails,sorry.etc...My opinion is: A GOOD CUSTOMER SERVICE starts where these excuses/explanations stops! I listened to the voice and I said : "Thanks for your kindness and I apologise for wasting your time, have a nice evening."But MY Story doesn't end here, sadly realized when I took out the Worktop, no protective film, scratched surface and damaged corner, as the polystyrene and box wasn't damaged I presume that this was dropped/damaged before packaging and dispatch! Honestly I stood and stared at this piece of rubish costing me 38 pounds incl postage. Didn't bother to have another conversation with the "Nice Voice ".This was my little story about " My Dream Worktop" Let you decide to find the answer for your question:"WHAT WENT WRONG?" Kind regards The worktop dreamer”

Helpful Report

Posted 7 years ago

Hi The worktop dreamer , Thanks for your feed back. We are sorry to hear you have not been happy with our service . We have made investigations as to what went wrong. It seems you have ordered a product that is smaller than the amount you required so there for we are unable to make to make it bigger, Maybe in our dreams ! As the goods are ordered online we respond to our customers using email. We are unable to take any sizes over the phone so we find it normally works to email and request further information. we also have a data trail to show we have done what we can to retrieve the info need. We would hate to be accused of sleeping on the job and not following up on orders. So we are always wide awake and processing orders following our company policy We request all products are checked on receipt and any transit damage should be reported immediately! We go to extreme lengths to package our goods to avoid damages . But if for some reason the worktop is damaged despite our efforts we do our very best to get replacements sent out in a timely fashion. Feel free to inform us at returns@savoytimber.com We are sorry this wasn't to be your dream worktop and we will in the mean time keep working on providing our great customer service . Sweet dreams Savoy timber

Posted 7 years ago

“Brilliant service!!!!! Thank you”

Helpful Report

Posted 7 years ago

“Delivered on time in secure packaging. The worktop that I ordered was actually better than the images online. I would highly recommend Savoy Timber 👍”

Helpful Report

Posted 7 years ago

“QUICK AND RELIABLE QUALITY VERY GOOD”

Helpful Report

Posted 7 years ago

“Very good service and very quick delivery. Good response from the company. Would buy again”

Helpful Report

Posted 7 years ago

“Ordered online - easy process, Wigan depot excellent service, even explained how to pause the call from my mobile whilst I checked the order number. Good communication, easy collection.”

Helpful Report

Posted 7 years ago

“Driver rang 25mins prior to delivery, very friendly,& courteous. Office kept me informed of delivery. Doors wrapped securely in polythene and stored flat in van.”

Helpful Report

Posted 7 years ago

“Fast and efficient delivery”

Helpful Report

Posted 7 years ago

“Excellent website that made ordering easy. After ordering, I was kept up to date at all times by the customer service team and the driver contacted me en route so I knew exactly what time he would be arriving. Very friendly and efficient staff - would use again.”

Helpful Report

Posted 7 years ago

“Good range and quality products. Really good customer service, kept me updated on my order.”

Helpful Report

Posted 7 years ago

“Beautiful splash backs, arrived quickly. Very happy with the service.”

Helpful Report

Posted 7 years ago

“The staff couldn’t have been more helpful thankyou to all of them”

Helpful Report

Posted 7 years ago

“£45 delivery charge would be ok if delivered 2/3 days but over a week for delivery, bit disappointing”

Helpful Report

Posted 7 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews