Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,827 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,827 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

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“great service from start to finish. great price and delivered on by a very helpful driver - a great ambassador for your company. will definitely use you again.”

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Posted 6 years ago

“Recieved my order very late despite several failed promises asked and paid for the worktop to be cut which it wasnt got a refund for the cutting service but for the price I might aswell have just gone to b&q if I knew I would have to cut it myself”

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Posted 6 years ago

Hi Mr Hardacre, We are sorry we did not manage to cut your item. Due to some issues that were caused but the covid crisis we were unable to offer our cut to size service for a short while. I am sorry this had an Impact for you . as you can imagine it's been a difficult time and we had to make decisions to stop certain services until things calmed down .Kind Regards Savoy Timber

Posted 6 years ago

“Everything as described, good quality straight decking.”

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Posted 6 years ago

“Standard of railway sleepers was poor. Some quite badly damaged and unfit for purpose.”

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Posted 6 years ago

“Quality as stated. Quick delivery”

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Posted 6 years ago

“Brilliant”

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Posted 6 years ago

“I found the ordering process online very easy to follow. I did however, find once I had placed my order informtion on delivery and confirmation of delivery dates non existent. I only received an email on the day of delivery with no tracking or timing estimate. This was not helpful as I had to be at work.”

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Posted 6 years ago

“Excellent service during lock down. Very helpful and kept us informed.”

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Posted 6 years ago

“We ordered some decking from Savoy Timber and the product itself is very good. It came with all the pieces although there were no instructions. Luckily it's relatively easy to put together even for someone who's never done it before. The timber itself was cut to size and good quality wood. The box the fixings came in was broken in transit and had been sellotaped back together but there were more than enough screws to complete the job. I appreciate that we ordered during the height of the pandemic and lockdown. However there was very little communication after purchasing. I selected a delivery date and then had an email 2 days later confirming the delivery would be the kerbside. We didn't receive an update on the decking having shipped which I would have expected so I emailed on the day of delivery to check it was actually coming. They did respond quickly to that query though to confirm it was on its way to us. We ordered on the 29th May and the soonest it could be delivered was the 1st July. I think the delivery times are now closer to 10 days so this was obviously just due to the pandemic and deliveries being delayed. Overall happy with the product but there could have been a little more communication.”

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Posted 6 years ago

“Great professional staff easy to deal with”

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Posted 6 years ago

“Very quick and accurate delivery excellent service.”

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Posted 6 years ago

“de.ivered as promised friendly and helpful delivery men”

Savoy Timber 5 star review on 13th August 2020

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Posted 6 years ago

“Perfect. Just what we wanted.”

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Posted 6 years ago

“Great delivery and service”

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Posted 6 years ago

“Delighted with product. Prompt delivery. Need trellissing - long waiting time. Very good quality and service.”

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Posted 6 years ago

“Good service with fast delivery”

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Posted 6 years ago

“Excellent service from start to finish. I wanted an unusual cut on a worktop and Savoy were quick to respond to my query online. They even gave me a call just before they did the cut to double check. It was received much quicker than expected as well. Only one small thing that could improve the service is a few more detailed images of the products. The worktop I ordered was slightly more distressed than I was expecting more images would help the customer chose.”

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Posted 6 years ago

“Great customer service ,really good people to deal with and good quality products.”

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Posted 6 years ago

“I ordered a budget decking kit, and was slightly worried about the quality I would receive for the price, but I was really pleased when it arrived! All wood looks straight, no warping or damage. Still yet to assemble to decking but will be doing that on my next sunny weekend. Looking forward to it! After placing my order, I hadn't heard anything for 10 days. Estimated delivery was 2-4 weeks, and during a pandemic I did expect a delay. But with no email contact since payment, I was worried something may have happened with my order. A quick phone call confirmed it was all okay, and was dispatched a few days later!”

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Posted 6 years ago

“Very good considering the current circumstances.”

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Posted 6 years ago

Savoy Timber is rated 4.5 based on 6,827 reviews