Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 10th March 2026

Savoy Timber 5 star review on 12th January 2026

Shaun

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worktop was incorrectly advertised. Anthony was meant to call to arrange return. He hasn't.”

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Posted 6 years ago

Hi Sherrie, I have arranged for a return of the product with our courier they will contact you to arrange suitable time and date, this is the process we use in this circumstance. kind regards Anthony Savoy Timber

Posted 6 years ago

“Came when they said Excellent product Amazingly helpful driver who helped my husband carry the timber ! So grateful for that”

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Posted 6 years ago

“Service level excellent.. However wrong colour item delivered !!!”

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Posted 6 years ago

“Paid for 3 samples of Zenith worktop. So I could decide on colour and trial cutting and polishing edge. Got 1 sample of Zenith worktop, which was very nice and useful And 2 samples of "edging" sheet which where nice but completely useless for my needs. Result £1.50 well spent and £3 wasted.”

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Posted 6 years ago

Hi there, when we send out samples the sample is an example of the laminate for a colour check, we also send out a actual piece of the compact worktop when we have them in stock so you can see the type of core the compact is constructed from. The core is the same for all Zenith black core worktops so this is an example of the core which will look feel and polish the same for all worktops. Kind regards Savoy Timber

Posted 6 years ago

“Good price and delivered on time”

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Posted 6 years ago

“Prompt delivery,product exactly as ordered. Thank you”

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Posted 6 years ago

“Brought through ebay, they kept us well informed about etc, arrived on day they said, item was as advertised very good quality, quality”

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Posted 6 years ago

“Item was damaged on arrival, pictures taken and email sent, no reply. I would like some form of refund please as the item was not delivered in perfect condition.”

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Posted 6 years ago

Hi Mr Reed we have located your order and can see there was some damage in transit, we will of course refund you for this, we have confirmed this via email - we will also arrange collection of the damaged item and the courier will be in contact with you to arrange collection kind regards Savoy Timber

Posted 6 years ago

“The door I ordered was delivered within 36 hours of being ordered, far quicker than the 5 days originally quoted.”

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Posted 6 years ago

“Called to arrange drop off.”

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Posted 6 years ago

“Excellent fast efficient service. very good quality at a reasonable price”

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Posted 6 years ago

“Completely happy”

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Posted 6 years ago

“£10 for one cut to size? Outrageous! I didn't get the 1.3m edging strip. Had to call customer service and ordered one. Still waiting for delivery! I don't think that I will use this company ever again.”

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Posted 6 years ago

“Customer service issue”

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Posted 6 years ago

“Quick and easy process, good price”

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Posted 6 years ago

“Arrived very well packaged and arrived very quickly.”

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Posted 6 years ago

“I was pleased with the quality of the doors and the fact that they were cut to size. However, I was very disappointed that they did not arrive as stated on the website. They are described as follows: 'DIY Made Easy - Pre-cut Track Supplied With Door And Ready Drilled - Hinges Included & Pre-Fitted'. This was not the case, however. The track was not cut to size, the door was not pre-drilled, and the hinges were not pre-fitted. I had been hoping to fit them myself, but will now have to pay someone to do this for me.”

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Posted 6 years ago

“Very speedy service.”

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Posted 6 years ago

“Beautiful wood ❤️👍. Would recommend you and purchase again from you 😀”

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Posted 6 years ago

“Had a worktop to match our existing kitchen, which no other supplier had. Great service and kept well informed with the delivery.”

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Posted 6 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews