Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 17th April 2026

729

Anonymous

Anonymous // 01/01/2019

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“Website easy to navigate. Very competitive prices. Product delivered well packaged and very speedily.”

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Posted 7 years ago

“Just what I wanted”

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Posted 7 years ago

“Rip off delivery costs and VERY poor service. Be WARNED, their prices look attractive online but they will charge you a fortune for delivery and have the worst relationship with 3rd party courier contractors. I paid £200 for delivery (yes you read that right) and was told 3 times the product would be delivered on time, but lo and behold nothing - no phone call, no e-mail just a complete waste of a day hanging around for something that was never going to turn up. Anyone looking to order from this company for god sake DON'T go for the online delivery option or you will be burned! So now I have a Joiner to pay for with no materials, ground work that will be set back by 2 weeks and a day off work with no pay to swallow. Great, thanks Savoy Timber - a good lesson on how you screw your customers!”

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Posted 7 years ago

“We were given a delivery date and only a third of order arrived on the right day. When the rest of our order arrived the following day, one of the items was damaged. This was arranged to be delivered on a pre 10am the following day which didn’t arrive. When questioned this was because it had been placed on a standard delivery. Our replacement then didn’t arrive the following day either. Communication has been poor throughout our order and overall disappointing. Also, we specifically ordered decking boards that were 3 meters long, however half the pack were longer than this and required cutting. It might be worth checking the accuracy of measurements.”

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Posted 7 years ago

“Delivery on a Sunday and early”

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Posted 7 years ago

“Easy ordering and quick delivery”

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Posted 7 years ago

“phone savoy .told my size old decking.they phone back in hour.got delvery in week.great sevice team.thank yuo”

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Posted 7 years ago

“great service . great products, well recommended.”

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Posted 7 years ago

“Ordering process was easy and the product was good quality”

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Posted 7 years ago

“So late despatched..i was waiting so much for it...2 days late”

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Posted 7 years ago

“cheaper than anywhere else we look at and very friendly and helpful staff bot at the office and on te deliveries”

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Posted 7 years ago

“Wrong delivery date and delivered missing items and incorrect items”

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Posted 7 years ago

“Good quality timber at a good price. Delivered when they said they would. Driver was really friendly and worked his ass off to unload and place timber where we wanted, well done.”

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Posted 7 years ago

“Good products at very reasonable prices.”

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Posted 7 years ago

“What didnt, Bad comunication, no call backs as promised confuseing messages calls on my mobile, home phone and not picked up when called back, couldnt find paper work when I went to collect a month after I placed the order, So no I will not recomend or order again!”

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Posted 7 years ago

“Great service and a great item 😄”

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Posted 7 years ago

“bit of a shambles really. Put clear notes on stating delivery date and to knock at 65 if no one was in and BOTH of these were completely ignored. decking boards were delivered a day early and were dumped in the middle of my front drive in clear view on a main road. the delivery driver did call to say no one was in but i asked him to knock on 65 and my father in law would assist. he refused and so i asked him to leave behind front hedge - which he didn't do. Prior to my order, i messaged asking a question and got no answer. 2 of the boards were bowed. overall, a very poor experience and would never use you again”

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Posted 7 years ago

“Great service prompt delivery just would be better if you could pick morning or afternoon delivery for working people .”

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Posted 7 years ago

“DELIVERED PROMPTLY. ALL GOOD EXCEPT FILLERS HAD NOT BEEN TREATED UNLIKE THE REST OF THE TIME WE ORDERED WHICH WAS ANNOYING AS WE HAD TO TREAT OURSELVES”

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Posted 7 years ago

“First class driver very help full with it being a day early to what u said but no problem thank you”

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Posted 7 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews