Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,830 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,830 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Remarkable service during these difficult times. Many thanks .”

Helpful Report

Posted 6 years ago

“Used them before and very helpful on line.”

Helpful Report

Posted 6 years ago

“Delivery on time but I wanted to increase my order I rang 10 times and nobody picked the phone up very frustrating must improve customer service”

Helpful Report

Posted 6 years ago

“I was expecting a delivery timescale of up to 2 weeks for 4 fence panels in the current situation but was extremely impressed to receive them in 2 loads within 24 hours. Any communication I had was excellent and the young lad who delivered them was very helpful. Thevfence labels are in situ now and look great.”

Helpful Report

Posted 6 years ago

“Fabulous products and customer service”

Helpful Report

Posted 6 years ago

“Delivered on time and in perfect condition. Delivery time good considering current situation.”

Helpful Report

Posted 6 years ago

“Even during lockdown this company was helpful, friendly and great value.”

Helpful Report

Posted 6 years ago

“Great service from a girl named Maggie or meghan not sure which it was my husband kept getting through to a girl who sounded like she grew up in a cave and was disgusted she had to speak to another human. Luckily when I rang we got through to meghan or Maggie she was great polite and showed the best customer service I have received from a company she even went out her way to drop the missing screw off my order and kept talking to my little girl who picked up my phone while I dug out my order number then dropped the bits at my house on her way home from work. She’s the only reason the place got the 3 stars the service from your other member of staff was a joke I think she needs to find a new job”

Helpful Report

Posted 6 years ago

“Had a few hickups with my order and my husband had to keep ringing but to keep getting through to a woman who sounded like she had grown up in a cave and was disgusted she had to speak to another human we all hate our jobs hun if you don’t like it leave. Eventually got through to a girl name Maggie or Megan I’m not sure and she was lovely and got us sorted within minuets. She was very polite friendly and actually had the best customer service I have received from a company she was even willing to wait for me while I found my order number and listen to my kids singing frozen down the phone to her and was asking my little girl whose her favourite characters off the film and even went out her way to drop my missing item off on her way home it was only a box of screws but it’s not the point it is people like her you should be employing to keep your business going when your busy. Please send my thanks to the girl I told her I would drop some wine off for her but she refused. Thanjs again to the young girl! Husband now has something to keep him busy outside so our girls playhouse can go on it.”

Helpful Report

Posted 6 years ago

“Excellent service quick and professional many many thanks.”

Helpful Report

Posted 6 years ago

“Delivered well before scheduled, items in perfect condition”

Helpful Report

Posted 6 years ago

“Good customer service brilliant delivery driver.”

Helpful Report

Posted 6 years ago

“Everything !”

Helpful Report

Posted 6 years ago

“Tried to call numerous occasions called round on Monday no one about phoned again same thing rings someone picks up and it's put back down . I'll have now placed my order which was over 1000 pound”

Helpful Report

Posted 6 years ago

“Quick delivery, good products and friendly and helpful delivery”

Helpful Report

Posted 6 years ago

“Easy to order, long lead time though but it was during lockdown. Delivered on Thursday all fitted by Sunday , wife’s happy so am I 👍.”

Savoy Timber 4 star review on 26th May 2020

Helpful Report

Posted 6 years ago

“Superb service. Delivery was very fast considering the current climate.”

Helpful Report

Posted 6 years ago

“Waste of my time and not worth a single penny. After doing some research and finding out some quotes from both sides of the spectrum I settle with decking my garden myself instead of outsourcing it. What a better time to do it than now right? I settle with you guys as you are “a UK leading stockist of timber decking” and you are “..able to offer me the best price for quality timber decking delivered FAST direct to my home” Boy was I wrong. For £360.46 it is not bad at all, you promise it’s quality timber, it’ll reach here quickly and the kit includes everything I need to assemble it myself. By the time I got around to place the order the price changed to £396.51. Alright it’s understandable, the whole world is facing a crisis and the demand might just skyrocketed as many people find themselves in my same situation, stuck at home embarking to side projects. Delivery was a staggering £95.65 under “Delivery & Handling”. It all added up to £492.16 including VAT, a price that I was definitely not expecting. I guess it was foolish of me to think the delivery fee was included, I mean they have several branches nationwide and nice imagery on their site showcasing their several branded trucks and not a single disclaimer about it. Last page at checkout, there it is, suck it up and pay up. But is fine, the weather is only getting better, I’ll be able to make use of my space soon enough “creating my decking patio wherever I want one.” Of-course giving room of doubt as, again, the whole world is facing a pandemic, something that no business or institution is prepared for or had any sort of protocol but hey, they are open and trading so they definitely know what they are doing! Order is placed on April 24th 2020 The delivery date is set for May the 15th 2020 A whole 21 days, for the company who provides decking kits already set in measurements to find it, maybe cut it, because maybe they really haven’t got them in set sizes and overall put it together and ship it. Again the government was “clear” about asking the nation to stay at home so they might not have enough members of staff and yea its not like I’m ordering a toaster from Argos or a wardrobe from Ikea. When the goods are this size the whole process is more time consuming... I guess whatever. It’s now the 15th there is no set time of delivery but a 10 hour window slot, being a delivery of goods this big surely they’ll call as bare minimum one hour before delivery right? Well it doesn’t matter, it’s not like I’m going anywhere. “£95.65 delivery and Handling” Delivery arrives and there’s is not only items missing, but one of the boards is broken, others have trails of paint and staples around to which I found out about it thanks to the cut when handling. I didn’t want to sign for it for the obvious reasons, plus in your email you were clear about it; “..Sign delivery note as "damaged" and check and report any damages within 24 hours of receipt.” Well it didn’t matter because the courier did not let me sign anything with the excuse of “there is no need” but then produces to sign it under my name as shown on my emailed receipt. After calling all branches, get a response in only one, get given a number of a dry cleaners instead of their customer service line to deal with my issue I did in fact manage to get hold of the number. The fella who dealt with my issue already seem like he had enough by just answering the phone, I don’t blame him, times a tough and he’s probably the only one in office dealing with everything. He took note of my issues reassured me I’ll be getting the rest of my stuff delivered on the following Monday but I did not, the rest of the frame arrived which also was in poor condition, a total of 1 frame and 1 decking slide broken and the rest just not well looked after. Still missing the membrane. I overlooked the fact all timber itself was in poor condition, tried to be lenient with the minor things like the trait of pain, the staples and just focus on the heavily damaged stuff as you would probably take even longer to send me new ones. Called again to customer service and it was the same fella who picked up the phone, again not impress but when I expressed my disappointment he did seem to pay more attention and be more comprehensive about it. Today is the 26th of may. 32 days after placing the order I now find myself with a munch of wood in my garden because I can’t set it up because I still missing the membrane. Some of it damaged and honestly without the will of carrying on with the project. Still struggling to get any contact back despite the several emails At this point my only option is notifying Trading Standards to question not only the statements you claim in your website in coloration with your products but the lack of truth and detachment to good service. Honestly I do not feel like going along with the project any longer because I do not see a valuable solution where anything relevant gets to me on time. Order number 000048065 Gabriel S.”

Helpful Report

Posted 6 years ago

“Placed an order on line rang to find what was the delivery date .was told they did not know and they would just leave it out side which was not very helpful as I work six days a week and the items could be taken away by anyone with out me knowing, not very helpful at all cart see that it would be that difficult to know what day and time they could deliver as they also taken a fifteen pound delivery charge, not happy at all.”

Helpful Report

Posted 6 years ago

“Delivered on time & plenty of info as to any delay. Worktops just right & very good price. Thanks, Savoy.”

Helpful Report

Posted 6 years ago

Savoy Timber is rated 4.5 based on 6,830 reviews