Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,830 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,830 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

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“Kept in contact with me to let me know when delivery was coming”

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Posted 6 years ago

“Ordered 12 sleepers on 28th May, given 10-14 days delivery slot. Amazed at delivery today less than 24 hours. What more needs to be said Driver kindly carried the sleepers to our back garden as there was no crane on the van Great service”

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Posted 6 years ago

“Outstanding professional service”

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Posted 6 years ago

“I was sent the wrong order and when i contacted them about it i received a very poor customer service. I do not think i'll use Savoy Timber again, nor would i recommend them to anyone.”

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Posted 6 years ago

“Had to buy more timber because the delivery was short, driver turned up next day with the timber he forgot to give me the previous day .”

Savoy Timber 3 star review on 29th May 2020

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Posted 6 years ago

“Everything was bad . Delivery took weeks and still didn’t arrive in time after that.completely ruined the week off I had booked to do the job,Poor Customer service. One guy says we can add to order, then another says we can’t. Terrible timber.. boards all warped and half the thickness of ones I’ve had from other suppliers. Also never seen so many splits in 3x2 (half of it Not worth using)..will definitely stick to my usual supplier from now on”

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Posted 6 years ago

“Very quick delivery came on the same day I ordered it”

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Posted 6 years ago

“Great value and arrived on correct delivery day,the only issue was I was missing 2 posts so contacted customer services and they going to add to my other order,so all in all a happy customer”

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Posted 6 years ago

“I ordered a patio kit , had to wait a few weeks for delivery but at this time with Covid 19 this was quite understandable and expected , Delivery date was given and was delivered on time, however two pieces of the board were either split or broken, i managed to work around this and was very happy with the end result.. I would use this company again in the future.”

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Posted 6 years ago

“Prompt delivery. Good product”

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Posted 6 years ago

“I had a 3 week wait from order to delivery, which I accepted given the current circumstances. On the day of delivery the driver from Tuffnells phoned me to say he was an hour away. I'd taken the day off and the following week to get this done. An hour later the driver phoned again to get final directions, but the road names I didn't recognise, as it turns out he was in Wakefield 250 miles away. I phoned your customer service several times before I got through and spoke to Scott, who was very helpful within his remit. He explained about a new shop carrying out deliveries and there were teething issues. Scott said he would get the boards to me as soon as possible probably Tuesday, as today was Friday. I waited on Tuesday most of the day, and phoned late in the afternoon to be told by Scott there was another problem, my boards had gone back into stock, and he would have to send the order again. I phoned on Wednesday to check if my order had been sent. I spoke to Lisa, and after I related the whole issue she said she would do nothing else until it was sorted, and nothing else was done with my order, and she did not phone me back as promised. I phoned on Thursday to be told that my boards had missed the pick up, and would be with me on Friday. At which point I asked to speak to a manager to be told that Lisa is a manager, but Antony was going to speak to me. He promised much and delivered nothing, he even passed me to Scott without saying who he was when I phoned again. He has not phoned me back as promised to check to see if I had received my delivery. I suppose he assumes I have as I have stopped calling. I have to say that Scott tried his best within his remit, and it was not his fault. The two managers, Lisa and Antony need some customer service training to improve how they deal with customers, and they should not promise what they can't deliver. I on the otherhand paid £60 for my goods to be delivered a week late, I wasted a weeks holiday and I had to spend my Bank Holiday weekend repairing my decking instead of relaxing. Good product, terrible service, as I made all of the phone calls, and wasn't called once by anybody, I did all the chasing to find out where my delivery was. Truly disappointed with the service I have received from your company.”

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Posted 6 years ago

“No complaints, all good - nice product. Thank you for quick delivery during covid 19 xxx”

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Posted 6 years ago

“They were friendly on the phone when the called my that my order was going to be delayed.”

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Posted 6 years ago

“Quality decking received on the expected delivery date”

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Posted 6 years ago

“Really easy to order online. Came same day- thanks for great service”

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Posted 6 years ago

“Very quick service and very efficient. I ordered online and the item was delivered the next working day. Very pleased with the service I recieved from Savoy timber, I will definitely use them again in the future.”

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Posted 6 years ago

“arrived on time driver kindly unloaded at my gate..very pleased with the service.”

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Posted 6 years ago

“Everything went as planned but took a while to get my order but not the fault of the company just the times we are living in”

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Posted 6 years ago

“Fantastic customer service as we got the workflow quicker than expected. Thank you”

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Posted 6 years ago

“So the timber product itself was great absolutely no complaints. Everything arrived and no issues. The speed of delivery was also great. What was really disappointing was they accepted my order a few weeks ago and gave me a delivery date. We arranged for someone to fit it. The day before it arrived they called me up say they didn’t have the product in so we had different sizes which we thankfully made work and we were going to have a boarder in a different colour but they’d run out of that colour and said it would be ages before they would get it in again. Why accept the order and tell me the delivery date if it isn’t in? We had no choice as we had workmen booked and were desperate to get the decking sorted for summer we just accepted the order. A great shame that we found out at the last minute. It all arrived on good time exactly when they said it would arrive. Delivery man was nice and helpful.”

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Posted 6 years ago

Savoy Timber is rated 4.5 based on 6,830 reviews