Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 17th April 2026

729

Anonymous

Anonymous // 01/01/2019

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“Good quick delivery of a decking sample”

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Posted 7 years ago

“I was kept informed of the delivery date, telephoned 15 minutes before arrival on the delivery date, which was good but if it had been later in the day a longer warning would be useful if we had been out, as most people can't wait in all day for deliveries! The products are good quality I do use and will use them again!”

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Posted 7 years ago

“The hand rail turned up before the expected arrival date & we were very happy with the quality of it.”

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Posted 7 years ago

“2nd time I’ve used Savoy Timber. Delivery excellent. Got exactly what I asked for. And delivery driver was such a nice person.”

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Posted 7 years ago

“I am a tradesman who relies upon the quality of the referrals I get and the reputation for doing what I say I will do. The initial phone order on Tuesday had to be corrected upon receiving receipt of confirmation and I paid nearly £100 to have delivered in 48 hours - I was a) expecting a call when the driver was near and b) an email with the expected time etc (and that is taken from Tufnells own site). I received neither - so when I chased Tufnells I was told it had been delivered and left on the customers front lawn. I had told the client I would be there to receive the delivery as I was working just down the road, so there was no need for either of them to be in . Their 21 year old daughter happened to get back as it was being dumped on the lawn, and clearly was more than a little bemused. Anyhow - I get there to check the order and it is short by 10 lengths of structural timbers and 2 lengths of decking. I called your office and explained - and they offered to send out replacement, delivery Friday - that didn't help as I needed them first thing Thursday to build the carcass. So I have to go and buy the timbers separately - basically 2+ hours out of a day, and the expense of buying the timber twice!! Your off ice offered to refund the undelivered timbers - which is good. Now, I don't know if all the timber left your yard and got lost (how do you loose great lumps of wood?) in transit, or the order left incomplete. I suspect that its the former not the latter. If that is the case, your courier company is failing you and you causing harm to your reputation, and mine! My clients were told, by me, I would be there to receive - their first "professional" image of me is a man that doesn't keep to his word and cps;dnt be arsed to check his own delivery in. Not a good first start. Then next morning I explained I had to be gone for a couple of hours to get stuff the should have been there from the outset - again, not good. I am not expecting anything from this email - although I don't think any company should charge a fee for a service and then woefully and unapologetically fail on the simple task of delivering what was ordered. I do believe the courier company should refund their delivery cost as the job I paid for to be performed was, patently, not done. It was the first time I had used your company and, by the failings of your couriers possibly the last. I would also struggle to recommend you to any of my compatriots. I trust you take this feedback in the manner it was intended. Best regards KC”

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Posted 7 years ago

“Delivered wrong twice in 2 days, no call back”

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Posted 7 years ago

“Great product, great service, would definitely use again.”

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Posted 7 years ago

“Great service, good communication during whole process. Worktops customised perfectly to order and look super now fitted.”

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Posted 7 years ago

“Shocking service..... damaged product....no response to 2 complaints 1 via phone 1 via email...”

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Posted 7 years ago

“good prices and very good delivery a all round good service”

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Posted 7 years ago

“Brilliant service, very fast delivery. Only downfall was there were no instructions with the item. Quality timber.”

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Posted 7 years ago

“Good friendly service”

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Posted 7 years ago

“Excellent service recommend highly”

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Posted 7 years ago

“Well they decided to tell lies telling me a door I purchased on eBay was no longer in stock, when I said i was reporting them to eBay suddenly they seemed to have found one in stock. Communication is poor too with them”

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Posted 7 years ago

“So simple, everything present. No hassle. Delivery guy lovely and friendly.”

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Posted 7 years ago

“Very happy- excellent service- fast delivery many thanks”

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Posted 7 years ago

“free edging strip not sent with work top”

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Posted 7 years ago

“The decking kit was reasonable quality and a good price, there was a mix up over the delivery charge which was a bit irritating, but the kit did not have any instructions with it as had been advertised and whilst it was not beyon wit to work out were the overlap of the frame went it would have been easier to have been told”

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Posted 7 years ago

“I had a question about the product that I had purchased and this was answered immediately, even though it was a bank holiday weekend.”

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Posted 7 years ago

“Great product and service. Have used them now for three decking projects. Very happy.”

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Posted 7 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews