Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,596 Reviews

86 %

of reviewers recommend Savoy Timber

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Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 6th May 2024

552

Anonymous

Anonymous // 01/01/2019

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“Good prices, called to confirm delivery day and delivered when they said. Will be back!”

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Posted 2 years ago

“Good product... delivered promptly to a safe place. Spot on 👍”

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Posted 2 years ago

“Excellent customer service, very polite and friendly”

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Posted 2 years ago

“wow, what can I say 1st class service. The delivery driver was spot on also, placing the timber with me, exactly in the right spot.”

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Posted 2 years ago

“Very good service fast dispatch information updated to keep you in the loop”

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Posted 2 years ago

“Great product, friendly service, delivery in 2 days rather than 7....”

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Posted 2 years ago

“On 2/5/22 we purchased a decking kit from you. In addition we paid £145.50 delivery. On 9/5/22 I contacted you for an update as seven days had passed. I was informed that the seven days delivery did not include weekends. On 10/5/22 I received an e-mail from you stating that my order had been shipped. It went on to say that the courier would contact us with a delivery date. On returning home at 1000hrs on 11/5/22 we were surprised to see our decking just inside our drive and not may I add in a very secure place, and a box outside the front door. There was no delivery note or any other documentation. We were concerned that your previous notification stated that we would need to examine the delivery and sign the drivers documentation as damaged. We could not see any damage but as there was no delivery note we could not determine what we should have received. My husband contacted you sales team number and explained the situation. I spoke to a person called Scott who sent me an e-mail stating what my delivery should have contained. A return e-mail told him that there were 13 x 3m base timbers missing. He stated he would look into it and get back to me. This never happened. So later that day I yet again called your number and spoke to a lady called Carla, who informed me that the delivery had only been a part delivery and that the remainder should be with me the next day on 12/5/22. This did not happen. At 0900 hrs 13/5/22 I again called and spoke to a lady called Janine who after explaining what had happened, she stated that she would contact the courie, who I now know to be Tufnalls, after I told her that we had had no contact from them and therefore no tracking number. She stated that she would contact them and get back to me. This didn’t happen either. In the afternoon of 13/5/22 I yet again called and again spoke to Janine who stated that she had been unable to make any contact with Tufnalls and that she had passed the matter, as she put it up stairs. She also stated that the matter probably would not get looked at until Monday 16/05/22 some 14 days after my order was placed. While I understand that the issue seems to be with your courier, my contract is with you not them and their failings are a reflection on your company. I have now had to lay off the builders hired to install the deck for how long ? you tell me. Needless to say we are not impressed with your company and after sales. As a restauranter I would like to invite you to come and see how a proper business is run. I would suggest you try our mixed grill. We will serve half of it too you at the time, at a cost of £145.50 service charge. The other half of your mixed grill will be served to you some time in the future as you obviously find that acceptable. Please try and sort this matter out by giving me the rest of my order, plus may I suggest you consider a proper courier service. Regards 08/06/2022 Call from a very nice lady, stating that she had just read my review and wished to apologise for the troubles I have experienced. She was very genuine and as I explained although I did not blame Savoy Timber but the courier service, my contract was with them. She again apologised and we left it at that with savoy making a gesture of refunding £50 for the inconvenience caused . Would I use them again, yes I would, the product was fine and is now installed and being used regularly.”

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Posted 2 years ago

“Great service great product and deliver was on time! Would shop again”

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Posted 2 years ago

“Very good very helpful”

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Posted 2 years ago

“Very helpful. Thanks”

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Posted 2 years ago

“Incomplete order delivered Split wood Poor quality”

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Posted 2 years ago

Hi Sir, We are really sorry the couriers did not deliver the whole order at once. I can see some fixing went missing and our team immediately got you replacements. There was no mention of the quality of timber to our team. We are happy to discuss this will you at any time. Best Regards Savoy Timber

Posted 1 year ago

“I bought a decking kit , when it got to me it had quiet a lot missing rang and informed them , they said they would look into it , I am now 2 weeks down the line and still not got the missing items . So had to go out and buy replacements”

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Posted 2 years ago

“Just ordered some samples of composite decking. Delivered after only a couple of days. Very impressed with the samples and the quick delivery.”

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Posted 2 years ago

“Need some doors making to a none standard size. Savoy timber saved the day. Recommended for made to measure needs.”

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Posted 2 years ago

“I had researched the decking boards at outlets near me but they didn't look as good as the ones from Savoy Timber. I had prepared the area they were to go in and pre oiled both sides before laying them. They look great and I am very pleased with them.”