Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,788 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,788 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wooden decking planks and supporting structure was delivered separate to the fixing screws, which came next day. The assembly instructions were downloaded from the company website. They could have been clearer (some of the writing was very small) but we figured it out ok. It took two of us about 4-5 hours to screw it all together, including levelling the base using off-cuts I had from other jobs. The wood itself is good quality and pressure treated. A few of the decking planks were not completely straight but you have to expect that with natural products. You can 'correct' it by bending the affected plank into place slightly (using a large screw driver or similar wedge) while screwing it down. A temporary wooden spacer (or two) is essential to maintain the correct gap between each plank. We bought some additional wood to do the edging, just to finish it off. We also applied two coats of good quality wood preserver so rain water now beads on the surface. Overall, very pleased. Excellent value too.”

Savoy Timber 5 star review on 30th August 2026

Helpful Report

Posted 1 month ago

“The service from Savoy Timber was fantastic from start to finish. Quality wood, very good communication on the delivery. The delivery driver was very professionally and a great representive from the company.”

Helpful Report

Posted 1 month ago

“Greta service , great product , great communication regarding delivery’s”

Helpful Report

Posted 1 month ago

“Quality good fast delivery Driver was very helpful and friendly”

Helpful Report

Posted 1 month ago

“Could not fault the whole service from start to finish. Will definitely shop here again without a doubt”

Helpful Report

Posted 1 month ago

“Joke company, sent out a work top that was completely battered with danaged packaging also. Had to re ackage and have another day off work for them to collect, even though we sent photos proving that it was un re sellable and proof that we had purchased another. And we still havn’t received a refund!”

Helpful Report

Posted 1 month ago

“Ordering was reasonably simple. Regular updates received about delivery. Only issue was not given opportunity to check the worktop and found out after that one piece was damaged”

Helpful Report

Posted 1 month ago

“Arrived on time great customer service, good quality wood decking I have ordered 3 decking kits and they are excellent value for money I will be definately getting all my wood from here.”

Helpful Report

Posted 1 month ago

“Easy to order on website,delivered on time maybe better tracking communication on delivery day but overall good experience.”

Helpful Report

Posted 1 month ago

“Great products at great prices only issue I had was when I needed to order a few extra components, what I received was wrong and damaged on 2 occasions, after a call or two it was resolved, just delayed me a little, but would still recommend, possibly just need to check this before dispatching extra orders via mail/courier”

Helpful Report

Posted 1 month ago

“The order (by phone) was easy and efficient. My joiner picked them up and installed them. I then painted them and (inthe process ) discovered that one of tjem was badly warped. I hope that they do not get worse.”

Helpful Report

Posted 1 month ago

“Great service, excellent product and the best price.”

Helpful Report

Posted 1 month ago

“Buying this composite decking kit was the best decision I made for my garden. Having the composite boards, subframe, and hidden fixings all delivered together made the entire installation incredibly straightforward.”

Helpful Report

Posted 1 month ago

“Shop staff not helpfull 1st of all sent by the disinterested counterstaff to the wrong area, 2nd couldn't find a staff member to help, when I did he was very dismissive and said "outside order" then left abruptly. 3rd after eventually finding the outdoor staff and my order that I had been told it was ready for collection, I found it as half way through a delivery pallet and infact was not ready for collection, waited 20mins for the staff member to unload the pallet, really poor staff attitude and communication. But on balance the product was very good and meets all expectations.”

Helpful Report

Posted 1 month ago

“Everyone was very helpful even when I wanted to change my order. Delivered on time and the driver was very accommodating.”

Helpful Report

Posted 1 month ago

“Fantastic service. Thank you to the delivery driver for the perfect delivery service too.”

Helpful Report

Posted 1 month ago

“Delivery of 5 doors; arrived on expected date and placed on my property as directed. Very pleasant employee who instructed us to check the goods and report any faults. 1 x door was faulty and replaced in agreed time”

Helpful Report

Posted 1 month ago

“A quick reminer of the lengh of wood i bough from you it was a perfect match”

Helpful Report

Posted 1 month ago

“I bought a decking package and was delighted. My landscaper that built it for me was also impressed by both the price and materials provided Many thinks”

Helpful Report

Posted 1 month ago

“Ordered a worktop and upstand, cut to size perfectly. Delivered with care and when expected. Would use again and highly recommend this company.”

Helpful Report

Posted 1 month ago

Savoy Timber is rated 4.5 based on 6,788 reviews