Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,788 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,788 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

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“Ordered my decking materials from Savoy, delivered early which was great, quality of wood and timber is better than wickes where I was going to get my timber from Will use again”

Savoy Timber 5 star review on 31st August 2026

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Posted 1 month ago

“These people are really good. I was doing some composite decking and fencing and these guys guided me through the entire process and at a very reasonable price too. They delivered everything i needed and took all the parts to my back garden which was very helpful. My only criticism is the people who load the truck throw any old rubbish on and I received a couple of sub standard planks and other bits. The safety gate was the delivery men who wouldn't let me take the rubbish, which they returned and replaced. They were fabulous. All in all, a very good experience. A quick tip is not to phone. They never pick up, email them and they get back to you very quickly.”

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Posted 1 month ago

“Always a pleasure dealing with this company, great staff!”

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Posted 1 month ago

“square edge worktops great quality delivery too expensive”

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Posted 1 month ago

“Very good service. Receptionist rang back quickly with relevant information. Collection of ordered items very smooth and Warehouse staff always very helpful and friendly.”

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Posted 1 month ago

“Easy to sort for collection but dont recive email reception staff were great the warehouse staff left me to load 9mm 8x4 ply alone until the last set of boards”

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Posted 1 month ago

“I recently purchased a made to measure bifold door. The whole process from order to delivery was easy, on the only occasion I had to contact Savoy timber the staff were very helpful and knowledgeable. Would not hesitate to recommend them, if I need doors in the future I will certainly use Savoy timber.”

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Posted 1 month ago

“Very impressed with service. Efficient on delivery good communication. Only slight downfall was a number of planks were badly twisted. But would definitely use again”

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Posted 1 month ago

“I ordered wrong size door I rang to replace the door it’s been 4 weeks now I’m still waiting for replacement you keep telling me you will ring me when it comes in on Tuesdays delivery but you don’t ring I’ve got to chase you and then it’s not there or you can’t find it then I’m being told your charging me 10% to replace it”

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Posted 1 month ago

“So pleased with product we ordered another set of composite fence panels for the other side of the garden! Same process. Easy to order - communication excellent- same very competitive prices. Product delivered promptly and driver was great! Carried the whole order round the back of the house and didn’t want paying! Thank you! Highly recommended.”

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Posted 1 month ago

“Very good quality and service”

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Posted 1 month ago

“It was very easy to order and pay also delivery was very good and the delivery driver was extremely helpful”

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Posted 1 month ago

“Their prices are very good and help in the Preston store is good. However, I found their website misleading. I ordered before 10.30 am Expecting next day delivery. My delivery slot was 8 days later! And it was too late by then as I’d paid. Not impressed at all. If I’d have known I would never have placed the order, so I guess that is their hook. But misleading to get business seems a low tactic from an otherwise ok company.”

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Posted 1 month ago

“Only sent for a sample laminate. Arrived very quickly. Had to speak to an advisor and found to be very helpful.”

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Posted 1 month ago

“Great service”

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Posted 1 month ago

“Cancelled fencing panels and got refunded because took too long for delivery as said was not in stock after purchasing online plus waited nearly 3 months for decking nosing with no communication to give update when back in stock savoy is a awful company I regretted using them”

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Posted 1 month ago

“You’re driver is very good help full thanks”

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Posted 1 month ago

“I was very pleased with the materials I received from Savoy and the delivery was fantastic. However I am extremely disappointed with the customer service, it’s terrible. I can’t get hold of the Wigan branch no matter how many times I ring and my emails would be quicker responded by a carrier pigeon. It’s ridiculous and unfortunately really spoiled my experience of what started off as an excellent one. I am still waiting for a back order or parts for my project and my latest email has been ignored with the ETA of the product.”

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Posted 1 month ago

“I have used Savoy Timber on a number of occasions and have always been pleased with what was sent. The latest order was delayed while stock was replaced but I wasn't able to make use of it immediately anyway and have only started my project today. I am not a professional tradesman, more a competent DIY enthusiast and have therefore shopped around various suppliers over a number of years. If the need arises - and I'm pretty sure it will - I will certainly looking at Savoy for what I require again.”

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Posted 1 month ago

“I ordered 2 samples of worktop about 2 weeks ago and they never arrived.”

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Posted 1 month ago

Savoy Timber is rated 4.5 based on 6,788 reviews