Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 5th March 2026

Marcus

Savoy Timber 5 star review on 2nd March 2026

Matthew

Savoy Timber 5 star review on 23rd February 2026

Kevin

Savoy Timber 5 star review on 12th January 2026

Shaun

727

Anonymous

Anonymous // 01/01/2019

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“Tried to call numerous occasions called round on Monday no one about phoned again same thing rings someone picks up and it's put back down . I'll have now placed my order which was over 1000 pound”

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Posted 5 years ago

“Quick delivery, good products and friendly and helpful delivery”

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Posted 5 years ago

“Easy to order, long lead time though but it was during lockdown. Delivered on Thursday all fitted by Sunday , wife’s happy so am I 👍.”

Savoy Timber 4 star review on 26th May 2020

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Posted 5 years ago

“Superb service. Delivery was very fast considering the current climate.”

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Posted 5 years ago

“Waste of my time and not worth a single penny. After doing some research and finding out some quotes from both sides of the spectrum I settle with decking my garden myself instead of outsourcing it. What a better time to do it than now right? I settle with you guys as you are “a UK leading stockist of timber decking” and you are “..able to offer me the best price for quality timber decking delivered FAST direct to my home” Boy was I wrong. For £360.46 it is not bad at all, you promise it’s quality timber, it’ll reach here quickly and the kit includes everything I need to assemble it myself. By the time I got around to place the order the price changed to £396.51. Alright it’s understandable, the whole world is facing a crisis and the demand might just skyrocketed as many people find themselves in my same situation, stuck at home embarking to side projects. Delivery was a staggering £95.65 under “Delivery & Handling”. It all added up to £492.16 including VAT, a price that I was definitely not expecting. I guess it was foolish of me to think the delivery fee was included, I mean they have several branches nationwide and nice imagery on their site showcasing their several branded trucks and not a single disclaimer about it. Last page at checkout, there it is, suck it up and pay up. But is fine, the weather is only getting better, I’ll be able to make use of my space soon enough “creating my decking patio wherever I want one.” Of-course giving room of doubt as, again, the whole world is facing a pandemic, something that no business or institution is prepared for or had any sort of protocol but hey, they are open and trading so they definitely know what they are doing! Order is placed on April 24th 2020 The delivery date is set for May the 15th 2020 A whole 21 days, for the company who provides decking kits already set in measurements to find it, maybe cut it, because maybe they really haven’t got them in set sizes and overall put it together and ship it. Again the government was “clear” about asking the nation to stay at home so they might not have enough members of staff and yea its not like I’m ordering a toaster from Argos or a wardrobe from Ikea. When the goods are this size the whole process is more time consuming... I guess whatever. It’s now the 15th there is no set time of delivery but a 10 hour window slot, being a delivery of goods this big surely they’ll call as bare minimum one hour before delivery right? Well it doesn’t matter, it’s not like I’m going anywhere. “£95.65 delivery and Handling” Delivery arrives and there’s is not only items missing, but one of the boards is broken, others have trails of paint and staples around to which I found out about it thanks to the cut when handling. I didn’t want to sign for it for the obvious reasons, plus in your email you were clear about it; “..Sign delivery note as "damaged" and check and report any damages within 24 hours of receipt.” Well it didn’t matter because the courier did not let me sign anything with the excuse of “there is no need” but then produces to sign it under my name as shown on my emailed receipt. After calling all branches, get a response in only one, get given a number of a dry cleaners instead of their customer service line to deal with my issue I did in fact manage to get hold of the number. The fella who dealt with my issue already seem like he had enough by just answering the phone, I don’t blame him, times a tough and he’s probably the only one in office dealing with everything. He took note of my issues reassured me I’ll be getting the rest of my stuff delivered on the following Monday but I did not, the rest of the frame arrived which also was in poor condition, a total of 1 frame and 1 decking slide broken and the rest just not well looked after. Still missing the membrane. I overlooked the fact all timber itself was in poor condition, tried to be lenient with the minor things like the trait of pain, the staples and just focus on the heavily damaged stuff as you would probably take even longer to send me new ones. Called again to customer service and it was the same fella who picked up the phone, again not impress but when I expressed my disappointment he did seem to pay more attention and be more comprehensive about it. Today is the 26th of may. 32 days after placing the order I now find myself with a munch of wood in my garden because I can’t set it up because I still missing the membrane. Some of it damaged and honestly without the will of carrying on with the project. Still struggling to get any contact back despite the several emails At this point my only option is notifying Trading Standards to question not only the statements you claim in your website in coloration with your products but the lack of truth and detachment to good service. Honestly I do not feel like going along with the project any longer because I do not see a valuable solution where anything relevant gets to me on time. Order number 000048065 Gabriel S.”

Helpful Report

Posted 5 years ago

“Placed an order on line rang to find what was the delivery date .was told they did not know and they would just leave it out side which was not very helpful as I work six days a week and the items could be taken away by anyone with out me knowing, not very helpful at all cart see that it would be that difficult to know what day and time they could deliver as they also taken a fifteen pound delivery charge, not happy at all.”

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Posted 5 years ago

“Delivered on time & plenty of info as to any delay. Worktops just right & very good price. Thanks, Savoy.”

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Posted 5 years ago

“Delivered ok before time”

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Posted 5 years ago

“The delivery driver was extremely rude and aggressive towards a worker I had at my house. At one point threatening violence.”

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Posted 5 years ago

“Arrived in 3 days, everything as ordered. Thanks. Just got to build the deck now :-)”

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Posted 5 years ago

“Decking came the next day, very happy. All looking good so far. Thank you”

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Posted 5 years ago

“fast service”

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Posted 5 years ago

“Very quick and efficient delivery”

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Posted 5 years ago

“I was well pleased with my products”

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Posted 5 years ago

“Great products and prices.”

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Posted 5 years ago

“Order on 2may still waiting 👎”

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Posted 5 years ago

“Great item and service with fair price, all in all great service”

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Posted 5 years ago

“The purchase on line was easy enough but both orders I placed turned up without any notice.”

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Posted 5 years ago

“Absolutely amazing service, friendly assistant donna lyon. Donna was amazing and helped us in every way possible, we cannot thank her enough for everything she has done for us. I’d give more than 5* if I could highly recommend good customer service to thank you again donna top service”

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Posted 5 years ago

“Brilliant service and products”

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Posted 5 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews