Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 10th March 2026

Savoy Timber 5 star review on 12th January 2026

Shaun

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Anonymous

Anonymous // 01/01/2019

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“We ordered decking kit online We received Quick and friendly delivery and the decking is very nice quality kit.”

Helpful Report

Posted 7 years ago

“1) 70% of the initial product delivered was damaged 2) Re-delivery did not happen for 4 more days - shameful initial response 3) 20% of the replacement product (after 4 days) was then also damaged!! 4) Collection of damaged product did not take place on allocated date. Waste of a full day sitting around, and they tried to pass it as 'the driver did arrive and left a card with you'. Tuffnells (the appointed delivery company) eventually owned up that the driver never arrived!! Horrible experience overall. Customer services (after consulting internally with senior management) offer a refund of just £49. That's a disgusting rebate considering that the product was damaged, twice over!. And the fact that I had paid over £70 just for express delivery to begin with!!! This is how they react when they get things wrong, co called 'great customer service'.”

Helpful Report

Posted 7 years ago

Hi there, apologies for the breakdown in process, please let me know if you have any products that were damaged in transit and not replaced with undamaged products, if you would like to contact us and let us know please email returns@savoytimber.com and I will pick up from there. Apologies once more and look forward to hearing from you kind regards Savoy Timber

Posted 7 years ago

“Bought a 1.8m x 2.4m decking kit, it arrived promptly and was of good quality.”

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Posted 7 years ago

“Excellent delivery times and product looks amazeballs”

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Posted 7 years ago

“Good service, helpfull delivary driver”

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Posted 7 years ago

“I couldn't have asked for better service. Your customer service advisor and the delivery man were friendly, helpful and efficient. I love my trellis and have already had lots of compliments on it.”

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Posted 7 years ago

“The service from start to finish was friendly and helpful. The driver helped me unload the timber and take it into the back garden which I could not have managed on my own. Competitively priced too.”

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Posted 7 years ago

“Good quality product and kept informed with delivery information”

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Posted 7 years ago

“Easy to use website, great prices, fast delivery & very helpful staff when calling for an eta. Would use again & recommend as we have received a quality product”

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Posted 7 years ago

“great service, delivered next day.”

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Posted 7 years ago

“Service and assistance very good - could be improved by scheduling delivery windows as we asked for an early morning delivery a week in advance yet had to wait until after dinner for the delivery. This can cause additional expense if working on a time critical job.”

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Posted 7 years ago

“Prompt delivery and great customer service”

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Posted 7 years ago

“very impressed by your product and delivery as promised”

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Posted 7 years ago

“Delivered on time”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“delivered on time call 1 hour to delivery”

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Posted 7 years ago

“I was happy with my order.And very happy with the help that I received when I had to phone about one pack of decking boards missing.I was also happy when my missing pack arrived very next day.Many thanks.”

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Posted 7 years ago

“Fab items and quick delivery.”

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Posted 7 years ago

“Could not get the doors in time so had to cancel the order”

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Posted 7 years ago

“Brilliant decking and all round service”

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Posted 7 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews