Santa Letter Direct Reviews

Name: Santa Letter Direct
Rating: 4.61

4.6 Rating 20,892 Reviews

90 %

of reviewers recommend Santa Letter Direct

4.6

Based on 20,892 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Santa Letter Direct:

Santa Letter Direct sends personalised letters from Santa to children all around the world. We have a wide range of letters available to bring the magic of Santa into your home this Christmas.

Visit Website

Phone:

(019) 347-13730

Santa Letter Direct 5 star review on 23rd December 2025

830

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The letter arrived for my daughter. I clearly started her band yet the nice certificate had my name”

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Posted 6 months ago

“Every year I year I buy my children's Christmas letter's from Santa Letter Direct and every year I am never ever disappointed! They look beautiful, arrive on time on my chosen date and are fantastic for the price! My littles ones love the activity pack and hanging the Santa Stop here sign on their bedroom door's. This year I ordered Santa's Magic Key and completely forgot to personalise it due to being poorly, I really wasn't expecting it to arrive in time at all but the team were fantastic and got this out within one day of me submitting it - Amazing customer service and beautiful letter's- Thank you so much Santa's Direct Letter - We love all your items 🥰 x”

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Posted 6 months ago

“Ordered letter months ago! Still no letter on 23/12/25”

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Posted 6 months ago

“Would have been brilliant if they’d actually arrived! Not sure whether the issue was with you or the Royal Mail, but I’m very disappointed that the orders were placed on 15.12.25, advised that they’d been posted on 16.11.25 and so far on 23.12.25 they’d not been received!”

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Posted 6 months ago

“Was a great letter , really able to personalise it, my daughter loved it.”

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Posted 6 months ago

“You spelt my daughters name wrong should have been Megan instead we go through Magan”

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Posted 6 months ago

“The letters did not arrive”

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Posted 6 months ago

“I ordered a magic key but received the Santa button which I didn’t order? Very disappointed.”

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Posted 6 months ago

“my grandchildren still have not recieved their letters and are sad!!”

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Posted 6 months ago

“Both kids loved their letters daughter actually cried with happiness about hers it was lovely”

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Posted 6 months ago

“The new AI option is great. Went for the option with nice list certificate and few other bits, great touch”

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Posted 6 months ago

“Excellent, my granddaughter was over the moon with her letter from Santa. It arrive as expected and the personalised references made it extra special.”

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Posted 6 months ago

“I really like it. Because it sends emails quickly and writes everything clearly. The price is also good and there are promotions.”

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Posted 6 months ago

“You did lovely guys! My son was excited to read a letter from Santa!”

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Posted 6 months ago

“Great service”

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Posted 6 months ago

“Brilliant service x”

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Posted 6 months ago

“Unfortunately I haven't recieved the letter for my son was sent out on the 12th December,and now the 22nd December,still haven't recieved it. Not happy..”

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Posted 6 months ago

“Not re lived for Harper”

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Posted 6 months ago

“The letters were very high quality, arrived quickly.”

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Posted 6 months ago

“I’ve been getting these letters now for 8 years , we love them and each year the service gets better and better , It’s a great price contains all the information I give and always puts a smile on our faces , oh and arrives in super speedy time when your all busy and forget to order until Last minute . Thank you”

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Posted 6 months ago

Santa Letter Direct is rated 4.6 based on 20,892 reviews