Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Safety Play Reviews

4.3 Rating 337 Reviews

81 %

of reviewers recommend Safety Play

Company Reviews

Product Reviews

4.3

Based on 337 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Phone:

01444226363

Write Your review

Tell us how Safety Play made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Safety Play 5 star review on 14th April 2024

Safety Play 5 star review on 23rd March 2024

Safety Play 5 star review on 2nd October 2023

Safety Play 5 star review on 2nd October 2023

Safety Play 5 star review on 15th August 2023

Safety Play 5 star review on 24th July 2023

Safety Play 5 star review on 24th July 2023

54

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on 20th June advised that order would be delivered 7/10 days still not arrived still no advised delivery date phoned 20times sent 3email no response however payment WAS removed from my bank within 12hrs of order just need to have confirmation of a delivery”

Posted 1 year ago

“Ordered 15 June, have received one email to confirm order.. no further communication despite attempts made via WhatsApp, email and telephone. I am concerned I’ve spent a considerable amount of money to not have any product.. or any update as to when it will be delivered. Ordered from Safety Play on recommendation from a work colleague however now wish I hadn’t.”

Posted 1 year ago

“Paid for an item that hasn’t been received our end! Have made endless calls and never had an answer. Sent email after email and WhatsApp messages and no reply . Went with this company due to reviews and price but wish we hadn’t bothered.”

Posted 1 year ago

“Item as described, very happy with the colour and quality.”

Safety Play 5 star review on 3rd July 2022

Posted 1 year ago

“Pricing is great and product is fantastic quality. Only gripe would be that communication of delivery was lacking and ended up being short notice, as in 10mins before the doorbell rang!”

Posted 1 year ago

“Safety Play made the effort to follow up my previous review with an explanation with regards to the poor delivery dates. This was understood and appreciated, as it was clearly due to problems out of their control. The quality issue remains with excess fluff in the rubber, but ultimately now it has been laid and being used it looks good. I could have just done with a bit less fluff and more rubber to fully finish my area. Unfortunately, I'm about 50kg short... I would buy from here again.”

Posted 1 year ago

“3 star rating is because the product is exactly as described but lack of proactive communication from safety play and delivery times advertised not being met. We were originally quoted 2-3 working days on the website, but this changed to 7-10 working days. We had no update by working day 9 so reached out for an update. To their credit safety play responded to the WhatsApp chat message very promptly. They advised the product would be delivered early the following week (this would have been working day 11 or 12). No delivery or communication by Wednesday (working day 13). Chased them via email and again to their credit responded within their advertised 1 working day. Delivery finally arrived on Friday (working day 15). Long story short, proactive communication and delivery timescales are very poor. Reactive communication very good. The product is absolutely ideal and exactly as described and is great for our toddlers garden play area! Don’t expect your delivery on time, but when it finally arrives you won’t be disappointed.”

Posted 1 year ago

“Great stuff just what we wanted”

Safety Play 5 star review on 25th June 2022

Posted 1 year ago

“The product is great, colour looks fantastic. A slight delivery delay but I was kept well informed. Would definitely recommend”

Posted 1 year ago

“It was easy to lay. The colour is great. Little one and dog have loved it. It's nice and soft when your barefoot. It's dries out really quick and doesn't get to hot in the sun. Worth the price”

Safety Play 5 star review on 21st June 2022

Posted 1 year ago

“Good quality. Perfect for kids play area”

Posted 1 year ago

“Slight delay in delivery but quick communication by the customer service team and direct reply via whatsap group. Slight issue with the delivery driver but not the companies fault. Product great and looks great and much better than bark chips!”

Posted 1 year ago

“Good quality chip, great customer service. Not so great delivery.”

Posted 1 year ago

“Great product! Kids love it”

Posted 1 year ago

“Complete waste of time! Ordered, payment taken for stocked items. On day of delivery notified 2 week delay due to no stock. 2 Weeks later delivery company appeared to deliver (I wasn't home) so failed to deliver. Follow up delivery wasn't attempted due to gravel drive and no physical kerbside. Excuse was company only deliver to Kerbside. Safety Play ensured they would find another courier, another week later, notification of order cancellation. Spoke with them they only use they're local courier so favoured cancellation. Don't waste your time. Multiple false promises!”

Posted 1 year ago

“Very pleased with the product. A great addition to finish off the kids play area. Great service & communication from safety play.”

Safety Play 5 star review on 13th June 2022

Posted 1 year ago

“Use multiple times now. Can't recommend enough.”

Safety Play 5 star review on 13th June 2022

Posted 1 year ago

“Although the delivery took longer than hoped, customer service was great and the product is great.”

Posted 1 year ago

“Very good was informed about delivery”

Posted 1 year ago

“*AVOID* Ordered May 1st 2022 was initially told 3-5 working days for delivery then was sent an email to say there had been a delay and it would be 2 weeks which was fine, 2 weeks passed and I called for an update to be told the delivery company had delivered my item the day before (they obviously hadnt) was then told they would send it out with a different company and I would receive it the following day, again this never happened. Tried numerous times to get an answer to no avail eventually spoke with someone via what's app to be told basically when it's left the factory they're not responsible for the delivery of the item. Appalling customer service! Quick enough to take the money from your account but not able to communicate with customers. Item was received this afternoon with no prior warning and left on the kerbside! Would definitely not recommend this company to anyone! Avoid at all costs.”

Posted 1 year ago

«
1
2
...
5
6
7
8
9
»

Safety Play is rated 4.3 based on 337 reviews