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Safety Play Reviews

4.3 Rating 337 Reviews

81 %

of reviewers recommend Safety Play

Company Reviews

Product Reviews

4.3

Based on 337 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Phone:

01444226363

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Safety Play 5 star review on 14th April 2024

Safety Play 5 star review on 23rd March 2024

Safety Play 5 star review on 2nd October 2023

Safety Play 5 star review on 2nd October 2023

Safety Play 5 star review on 15th August 2023

Safety Play 5 star review on 24th July 2023

Safety Play 5 star review on 24th July 2023

54

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought 3 bags of rubber bark which is a fantastic product.. the 500 kg bags are enormous . Did not expect to recieve such a volume. However the product took over 2 weeks to arrive.. even though the website says 3 to 5 working days... saying this I was refunded 50 pounds as compensation.”

Posted 8 months ago

“I got 100kg of Grey shredded rubber, which said it would cover 5 square metres. I only need it for a 3 x 4.7 area and it didn’t even give even coverage of that. The product itself is great. Good colour and nice and soft. Just not happy with the amount that I received”

Posted 9 months ago

“Unfortunately I am still waiting for the product which was due yesterday. Have been told it will arrive tomorrow and they will send tracking information which i haven't received. Not easy to get through to someone on the phone. Hopefully the product will arrive tomorrow”

Posted 1 year ago

“Got these for a good price and they are as expected when arrived. My only issue was communication from the company on the delay of delivery. They took 5 weeks to arrive and no-one answers the chat option or answers the phone. They had an issue with one of the machines breaking and they were having to wait for the new part to be delivered. If they had just communicated this out it would have saved me weeks of worrying.”

Posted 1 year ago

“The product looks very good. 3 stars only because of poor communication by safety play, and almost 4 weeks for goods to arrive with no communication or updates. If I knew at time of order it would be as long with some communication from safety play without my instigating enquiries as to when I would receive order or advising delays I would have given 5 stars.”

Safety Play 3 star review on 23rd July 2022

Safety Play 3 star review on 23rd July 2022

Safety Play 3 star review on 23rd July 2022

Safety Play 3 star review on 23rd July 2022

Safety Play 3 star review on 23rd July 2022

Posted 1 year ago

“3 star rating is because the product is exactly as described but lack of proactive communication from safety play and delivery times advertised not being met. We were originally quoted 2-3 working days on the website, but this changed to 7-10 working days. We had no update by working day 9 so reached out for an update. To their credit safety play responded to the WhatsApp chat message very promptly. They advised the product would be delivered early the following week (this would have been working day 11 or 12). No delivery or communication by Wednesday (working day 13). Chased them via email and again to their credit responded within their advertised 1 working day. Delivery finally arrived on Friday (working day 15). Long story short, proactive communication and delivery timescales are very poor. Reactive communication very good. The product is absolutely ideal and exactly as described and is great for our toddlers garden play area! Don’t expect your delivery on time, but when it finally arrives you won’t be disappointed.”

Posted 1 year ago

“Great product when it finally arrived, says 3-5 days on the website took nearly 3 weeks to arrive!”

Safety Play 3 star review on 9th May 2022

Posted 1 year ago

“The customer service is poor, you get emails back until you chase up delivery mine was over a week late. They do however reply once its been dispatched- I get they are busy but an honest email back would go along way. The chippings look good nice colour - however i found a few big clumps of wiring just unloading the bag which is worrying. I also found a bone in my chippings, the company said it couldn't of been from them but it was dyed purple, i even sent pictures but i didn't get a reply after that. I have gone through the chippings as much as I can and my daughter does enjoy playing in her new garden. Over all its a great product just a few areas letting them down”

Posted 2 years ago

“I echo a lot of the other reviews, the product is great!! .....But the delivery company and communications is terrible (and isn't customer service based). I had to chase for delivery date (after receiving an email just stating it was out for delivery - but not date given). As per the text message from the courier "I might get the delivery by 5pm that day" and on the tracking page its stated to call customer 1hr before hand (which would have been perfect regarding planning work calls etc.) Courier called as he turned up at my house - so had to quickly jump off a work call to take delivery of the pallet. Having experienced many other deliveries during Covid of similar sized items, all of which were provided a much better levels of customer services, therefore highlighted how poor this was. hence only 3 stars...”

Posted 2 years ago

“Thrilled with the product as it’s brilliant. HOWEVER safteyplay really need to invest in a better courier for deliveries. We had a nightmare trying to get these delivered and each day we were promised delivery by 5pm which never appeared! I also felt that they started to ignore our calls towards the end (we had to do all of the chasing) and things only miraculously resolved when we resorted to social media to highlight the fact that our order was still missing. If they can sort the delivery side then they would have received five stars as I can’t fault the product at all.”

Posted 2 years ago

“The blue rubber chippings are perfect. Really vibrant, the colour doesn’t come off so it really is zero mess and it’s lovely and bouncy and safe for the kids. It also looks great and really does stay put in the wind. Cannot fault the product, it does exactly what it says it will. We had delivery and communication problems with safetyplay which is why I knocked two stars off. We called ahead of placing our order to check delivery times as we wanted it in time for our sons birthday and were told that would happen. It didn’t. I had to chase up with safety play when it didn’t arrive, they didn’t contact me. It was then due to arrive the next week. It didn’t. Again I had to contact them when it didn’t arrive. I appreciate that sometimes machines break and that with the best will in the world delivery times sometimes can’t be fulfilled but good customer service would see the company contact the customer and apologise ahead of time, not leave the customer waiting for a delivery that doesn’t arrive and then leave it for the customer to call/email to find out what is going on. All the while the website advertised next day delivery.”

Posted 3 years ago

“The product itself is wonderful and we are very pleased, however the delivery process was pretty bad. We ordered two 500kg sacks of the blue rubber mulch on the 2nd of July, and received one email on the 28th July to say it had been “dispatched” (we expected a long delay due to covid but no actual delivery date was given) the following morning it arrived on our driveway (we weren’t in as we were coming home from our camping holiday) the driver apparently knocked on my neighbours door to check it was our house to be delivered to (they had no idea what it was as we weren’t given a specific delivery date and looks like rubble for the driveway when all wrapped up) we had cones out as our driveway was being installed that week. One phone call and this could have been delivered to the right place (rear garden access where our play area is) unfortunately came home at lunchtime and had to barrow out both sacks before the tarmac was due to arrive the next morning for the drop kerb being installed as they were placed on the edge of the driveway overlapping the new drop kerb zone. Like I said the material is excellent but there needs to be more notice (a date) on deliveries or on ordering to be able to specify specific delivery instructions, especially as these are not small items. I order a lot of other bulk materials with other companies (topsoil/stone) for clients when installing gardens, and if a delivery date was not specified I would have a lot of grumpy customers not having access to there driveways.”

Posted 3 years ago

“The product is really good but the communication was very poor I had no way of tracking my delivery and when it was delivered it came on two lorries on two separate days I only ordered 2 500kg bags of chippings 1 red and 1 green but they said they have different colour delivery days which is why my order was delivered on two different days and not together which I find quite strange.”

Posted 3 years ago

“Called before placing an order and was assured delivery before my sons birthday 3 weeks away( he was having a play area built) but arrived 3 days after. No communication, had to chase them twice to be told delivery was now 3-4 weeks.Delivery was left in the road to be wheelbarrowed down the garden, would have thought that it could have been put on the drive...on the flip side the price was good.”

Posted 3 years ago

“I ordered chippings during lockdown so I was expecting a delay in delivery. The only issue I had was the lack of contact, I did not get an email confirming my order, there was no response to an email I sent requesting an update. I did get an email about a week before they were delivered telling me they would arrive soon. I finally received an invoice and promise of delivery 10 days after the chippings arrived. The chippings are great and my little one loves their new play area.”

Posted 3 years ago

“Price and product was good, however communication could have been better. im assuming its because of the COVID-19 situation, but after purchasing, i was not informed of delivery. after 10 days I wrote an email asking when it will be delivered and only then i received a reply for a delivery date. other than that. happy with the product”

Posted 3 years ago

“The actual product is quality, i ordered way more than i needed and its like a trampoline! It seems like its a weed stopper too, ive had a few patches where i havent dedicated it to, and weeds/ grass have been growing out. Downside is picture quality on the website. Brown looks brown. The brown i have is very, very dark. Black with a tinge of brown. I know they are made of tyre rubber but still...”

Posted 5 years ago

“Fabulous quality product just disappointed with service of recharging for delivery”

Posted 5 years ago

Safety Play is rated 4.3 based on 337 reviews